BTP Escalation

[Valentino18th]

I had an issue with WMR for buying a ticket at the stop before my end one and they tried to fine me but i didn’t actually see the email until escalation

1. What will BTP do if this is escalated
2. Best action to take in this scenario

 

[AlterEgo]

We need a lot more information to help:

• The stations* where you actually started & finished your journey
• The stations* where you changed trains (if applicable);
• If you presented a ticket(s), the information* stated under "Ticket type", "From", "To", "Route", and any other relevant details;
• Details of any Railcard(s) held;
• When and where ticket(s) were purchased, including whether this was prior to the journey commencing;
• What happened in any encounter with railway staff;
• Upload copies of any paperwork (with personal details redacted) with your post.

 

[Valentino18th]

We need a lot more information to help:

• The stations* where you actually started & finished your journey
• The stations* where you changed trains (if applicable);
• If you presented a ticket(s), the information* stated under "Ticket type", "From", "To", "Route", and any other relevant details;
• Details of any Railcard(s) held;
• When and where ticket(s) were purchased, including whether this was prior to the journey commencing;
• What happened in any encounter with railway staff;
• Upload copies of any paperwork (with personal details redacted) with your post.

1. Started at Euston, finished at Watford Junc
2. Went straight - bought ticket from bushey to Watford Junc
3. Train line ticket + gold rail card
4. I don’t have a railcard
5. Around the time I was buying my ticket when i got into the station (watford junc)
6. Attempted to scan out with gold rail card ticket after buying - didn’t work, the person at the barriers beckoned me over to scan and then accused me of buying this ticket just now - asked for my details for a fine which i refused to give. They repeatedly asked to which i refused and eventually they said they’d get BTP to the station so i waited for them for a about twenty minutes, nobody came so i tapped out with my card (i didn’t tap in) and the security at the station took pictures of me

 

[AlterEgo]

It's an offence to refuse to give details in and of itself, regardless of the short faring. You've been caught, and now must engage - they have got your details from the ticket scan, and know it was you as they have taken pictures of you. You will be convicted in court and receive a criminal record, be fined, have to pay a surcharge, have to pay the company's costs, and the fare/s avoided.

The company here is demanding payment of the fares avoided in order to stop this. You should pay this as soon as possible.

 

[Haywain]

You have been asked to pay a surprisingly small amount when a prosecution for which you have no defence would result in a conviction. I’d advise paying it. And in future ensure you buy a ticket for your full journey before boarding any train. You are now on the radar and if this happens again it will be considerably more expensive.

 

[Valentino18th]

It's an offence to refuse to give details in and of itself, regardless of the short faring. You've been caught, and now must engage - they have got your details from the ticket scan, and know it was you as they have taken pictures of you. You will be convicted in court and receive a criminal record, be fined, have to pay a surcharge, have to pay the company's costs, and the fare/s avoided.

The company here is demanding payment of the fares avoided in order to stop this. You should pay this as soon as possible.

Folllwing the most recent email from them, if i respond cooperatively, as they said the case will be escalated by 25th, will they still let me pay the fine?

 

[island]

Folllwing the most recent email from them, if i respond cooperatively, as they said the case will be escalated by 25th, will they still let me pay the fine?

What do you hope to achieve within the week before the deadline by "responding cooperatively"?

The only cooperative response they want to see is one with a credit card number.

 

[Cuthbert]

The amount they are asking for is very low too.
Normally they charge £150-£175 admin cost on top of what ever is owed.

 

[Valentino18th]

What do you hope to achieve within the week before the deadline by "responding cooperatively"?

The only cooperative response they want to see is one with a credit card number.

as in me responding to them before the 25th to pay the fine, is that how they’d expect me to pay? my credit card number

 

[Haywain]

as in me responding to them before the 25th to pay the fine, is that how they’d expect me to pay? my credit card number

What you’ve posted says they’ve provided payment details - just follow the instructions.