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Nottingham Station: Access to platforms from footbridge

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transportphoto

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All EMR RPOs wearing body-worn CCTV are RSAS accredited.
I believe the point has been well made by @LowLevel, EMR RPOs are not RSAS accredited.

I’ll use the British Transport Police as a point of reference for this. (https://www.btp.police.uk/police-fo...ommunity/railway-safety-accreditation-scheme/, last accessed 1st Feb).

BTP said:
RSAS scheme members

There are currenlty [sic] a number of train operating companies, security companies and organisations that are accredited by our scheme:
  • Govia Thameslink Railway (GTR)
  • South Eastern Rail
  • South Western Rail
  • Southern Rail
  • Transport for London (TfL)
  • Dorset Council (RSAS/CSAS)
  • Amulet – C2C
  • Amulet – Northern Rail
  • Black Diamond
  • Carlisle Security
  • Stambridge Group
  • Show and Event Security (SES)
  • Maybank
 
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jfowkes

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Except that it’s a public right of way, so it’s by no means clear that they would be allowed to block it with barriers at either end. Barriers onto the platforms wouldn’t necessary fit and would be excessively labour intensive when there’s already the main gateline to man.
They're saying put barriers on the stairs to the platforms. That doesn't block the ROW except if you do it on P7.

(I'm not saying whether it's a good idea or not)
 

Skymonster

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Except that it’s a public right of way, so it’s by no means clear that they would be allowed to block it with barriers at either end.
Indeed, 7 would need some thought.

Barriers onto the platforms wouldn’t fit easily
There’s a good amount of room at the bottom of the stairs in the areas between 1/3 and 4/6 - surely enough to allow the barriers to be distanced from the steps so people don’t need to queue on the steps, while still not blocking platform access between 1/3 or 4/6..

In reality they’d be left open most of the time, and we’d be back to square one.
Demonstrating what I said - that the railway would rather inconvenience paying customers than do the job properly. Actually you make an interesting point because each time I used Nottingham during the previous trial (lunchtime / early-mid afternoon on every occasion) the main concourse barriers were open, totally defeating the objective EMR was trying to achieve while managing to inconvenience paying customers.
 

Kite159

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There's definitely a culture of 'pay-on-board' from all of these stations: it's not that people specifically want to fare evade and will pay up when the guard comes, but more often than not if it's a busy peak time service with all the stops the guard won't have time to come round, so they don't pay.
Or the sort who will sit still if the guard comes through asking 'tickets from X, Y, Z' or 'any unchecked tickets' knowing the guard will likely pass them by.
 

43066

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Demonstrating what I said - that the railway would rather inconvenience paying customers than do the job properly. Actually you make an interesting point because each time I used Nottingham during the previous trial (lunchtime / early-mid afternoon on every occasion) the main concourse barriers were open, totally defeating the objective EMR was trying to achieve while managing to inconvenience paying customers.

Of course the existing gate line is somewhat pointless as anyone who is remotely familiar with the station can simply bypass it via the footbridge!

I agree that, in an ideal world, it would be manned and closed all the time - but the railway doesn’t have enough funding to do so, let alone to install more barriers, so you can see why the proposal to close the footbridge is seen as the most cost effective solution.

It’s a balancing act: slightly increased inconvenience for some users set against significant revenue loss being stemmed, and potentially a better and safer passenger experience, due to some of the “characters” being kept out (for some reason Nottingham station attracts more than its fair share).
 
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Travelmonkey

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Its a can't win situation too because if you did barrier at the foot of the stairs people would also moan too (think Birmingham New Street A side) on train staff need more protection too because it takes one person being asked to pay to lash out and then everyone is delayed as the emergency services attend,

Echos of back at school when the whole class would get detention because of a small subsect of trouble makers,
 

DDB

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The current arrangement has pointless barriers on the main concourse that don't stop fare evasion as there are other exits but if you have a ticket that doesn't work the barriers e.g. Robinhood cards you can't get through quickly as the staff supposed to be manning the barriers hang around chatting.

The council and the local mps are furious about not being consulted first when EMR said they would.
 

Travelmonkey

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Or the sort who will sit still if the guard comes through asking 'tickets from X, Y, Z' or 'any unchecked tickets' knowing the guard will likely pass them by.
Indeed I've had a few times them just go past as I've had my headphones in, although alot of the time I do stop them anyway to remind them I am a ramp requiring customer, maybe because I engage they think I'm on the level,

== Doublepost prevention - post automatically merged: ==

The current arrangement has pointless barriers on the main concourse that don't stop fare evasion as there are other exits but if you have a ticket that doesn't work the barriers e.g. Robinhood cards you can't get through quickly as the staff supposed to be manning the barriers hang around chatting.

The council and the local mps are furious about not being consulted first when EMR said they would.
Surely some of the flack should go to the council for implementing a non compatible ticket scheme, maybe they should pay for the barriers both at the main and secondary exits that can read the Robin Hood chips,
 

Watershed

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It's one thing having ticket barriers but quite another to close a useful exit and interchange between platforms. Doing so purely for revenue reasons is symbolic of the myopic, backwards attitude we have to public transport in this country.

Go abroad and you'll see how much more convenient it is when stations are ungated, open and easily accessible. Changes are much quicker and easier, especially between buses/trams and trains.

If onboard checks and RPI stings were sufficiently frequent (as they are in most gateless countries), then most people would know it's not worth the risk and you would achieve much the same result revenue-wise. Of course that might require slightly more staff overall, which we can't possibly entertain in Britain...
 

LowLevel

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I believe the point has been well made by @LowLevel, EMR RPOs are not RSAS accredited.

I’ll use the British Transport Police as a point of reference for this. (https://www.btp.police.uk/police-fo...ommunity/railway-safety-accreditation-scheme/, last accessed 1st Feb).
Where I believe some confusion may have arisen is that Amulet (a security contractor) Travel Safe Officers (EMR's private security guards who work on stations, trains and depots, who have no revenue training or work) have in many cases undertaken the training to RSAS standards, but have not been accredited and therefore can't work to those standards. Whether they'll be accredited at some point I don't know.
 

50002Superb

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All it really needs is barrier arrays at the bottom of the steps either side of the bridge on Platforms 1/2/3, on 4/5/6 and maybe on 7. The issue I suspect is that these would then need to be staffed and EMR would rather buy a few electronic padlocks than increase staff and maintain facilities and convenience for its paying customers.
This really is the obvious solution.

If EMR are justifying this action for economic reasons then the costs of the gate staff should be outweighed by the income the new barriers would derive.

If not then the status quo should remain.
 

Discuss223

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Can you explain what you think this means, in the context of duties undertaken by these staff?
Yes, and so can the British Transport Police, here is what they say.
The Railway Safety Accreditation Scheme (RSAS) allows us to accredit employees of organisations involved in railway safety and security, which helps our officers to concentrate on their frontline duties.

Our accreditation scheme helps us to tackle low level crime and anti-social behaviour, improve intelligence and maximise public confidence.

EMR RPOs have no powers of detention that they are permitted to use
Section 5(2) of the Regulation Of Railways Act 1889 gives officers of the railway authority to detain persons they believe are travelling or has travelled without a ticket.
 

Travelmonkey

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This really is the obvious solution.

If EMR are justifying this action for economic reasons then the costs of the gate staff should be outweighed by the income the new barriers would derive.

If not then the status quo should remain.
By that logic I should just start shoplifting, ultimately 2 wrongs don't make a right, we shall see how take 2 of this goes, but letting people get away with things because it's the "status quo" would definitely sink alot of business, although they even have barriers by the checkouts in Morrisons now as the public can't be trusted, the alternative is communicator totems to the main gateline maybe the halfway house, hopefully this sting with pressure from local stakeholders gets the right thing done as 80k captured in a 3 week window is eye-watering,
 

LowLevel

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Yes, and so can the British Transport Police, here is what they say.
The Railway Safety Accreditation Scheme (RSAS) allows us to accredit employees of organisations involved in railway safety and security, which helps our officers to concentrate on their frontline duties.

Our accreditation scheme helps us to tackle low level crime and anti-social behaviour, improve intelligence and maximise public confidence.


Section 5(2) of the Regulation Of Railways Act 1889 gives officers of the railway authority to detain persons they believe are travelling or has travelled without a ticket.
All of the above says absolutely nothing, and is fundamentally incorrect, because as the BTP's own page says, the staff members in question are not RSAS accredited, and are subject to a hands off policy.

The guard is an authorised person per the regulation of railways act and byelaws and is the person in charge of the train. They are also subject to a hands off policy.

You will never see an EMR RPO physically remove a passenger from a train. It does not happen. You are making incorrect assertions.
 

Discuss223

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All of the above says absolutely nothing, and is fundamentally incorrect, because as the BTP's own page says, the staff members in question are not RSAS accredited, and are subject to a hands off policy.
It doesn't say that, they just aren't listed, probably because it was the Stagecoach name when the accreditation scheme began and operators change names so frequently. BTP aren't exactly fast at communicating things.

The CSOs that are placed on the gateline aren't even PF trained, so I'm not sure what point you are trying to prove....are you trying to say that CSOs can handle ticket irregularities better than RPOs?

I do note that you have chosen to ignore mine and others' concerns about the closure of the footbridge from a customer perspective, despite us trying to look at your perspective as an alleged member of staff.
 

43066

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Section 5(2) of the Regulation Of Railways Act 1889 gives officers of the railway authority to detain persons they believe are travelling or has travelled without a ticket.

Staff at EMR are expressly not permitted to use this power, though, so it is merely theoretical.
 

LowLevel

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It doesn't say that, they just aren't listed, probably because it was the Stagecoach name when the accreditation scheme began and operators change names so frequently. BTP aren't exactly fast at communicating things.

The CSOs that are placed on the gateline aren't even PF trained, so I'm not sure what point you are trying to prove....are you trying to say that CSOs can handle ticket irregularities better than RPOs?

I do note that you have chosen to ignore mine and others' concerns about the closure of the footbridge from a customer perspective, despite us trying to look at your perspective as an alleged member of staff.
Travel Safe Officers are not Customer Service Officers (dispatch staff or platform staff) or Customer Welcome Hosts (gateline hosts) who are station staff. They are the guys who are dressed in black with tactical vests with "EMR Travel Safe Officer" in purple on the back. They are effectively private security and they work at hub stations and on board trains. As I mentioned, they have RSAS training, but haven't been accredited so can't use it.

My thoughts on the closure are that yes, it is not great for members of the public and I fully accept those points. On the other hand I also see the benefits for me as a worker.

I can assure you I am most definitely a member of staff in the grade I've stated and plenty of the forum staff who I've met over the last 25 years or so can confirm that :lol:
 

Watershed

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Section 5(2) of the Regulation Of Railways Act 1889 gives officers of the railway authority to detain persons they believe are travelling or has travelled without a ticket.
It only gives them the authority to detain if the passenger has actually committed the "three fails" (failure to produce a valid ticket, failure to pay the fare, and failure to provide name & address).

Belief or suspicion don't come into it - so if a ticket is produced which the officer thinks isn't valid, but which turns out to be valid, they may be committing the offence of false imprisonment if they detained the passenger under RoRA.

This offence also gives rise to substantial civil damages, which is why most companies prohibit their staff from making use of the power.
 

Discuss223

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Travel Safe Officers are not Customer Service Officers (dispatch staff or platform staff) or Customer Welcome Hosts (gateline hosts) who are station staff. They are the guys who are dressed in black with tactical vests with "EMR Travel Safe Officer" in purple on the back. They are effectively private security and they work at hub stations and on board trains. As I mentioned, they have RSAS training, but haven't been accredited so can't use it.
It's not the Travel Safe Officers I was referring to. I am not au fait with their powers, so wouldn't dream of saying they are accredited when I am not sure what they are qualified in. I was referring to Revenue Protection Officers, who work alongside the British Transport Police and wear tactical vests that were blue but are now black.

This is the team I am referring to. https://x.com/LisaBreeze68/status/1050809319527260160/photo/1


== Doublepost prevention - post automatically merged: ==

Would anyone be interested in supporting a petition against the closure? There are numerous sites I could set one up on, such as change.org.
 

LowLevel

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It's not the Travel Safe Officers I was referring to. I am not au fait with their powers so wouldn't dream of saying they are accredited when I am not sure what they are qualified in. I was referring to Revenue Protection Officers, who work alongside the British Transport Police and wear tactical vests that were blue but are now black.

This is the team I am referring to. https://x.com/LisaBreeze68/status/1050809319527260160/photo/1



== Doublepost prevention - post automatically merged: ==

Would anyone be interested in supporting a petition against the closure? There are numerous sites I could set one up on, such as change.org.
In which case they are indeed RPOs (as it happens, I know them all and have worked with them for years - indeed I worked several trains that were subject to that very operation - the college kids at Sutton trying to climb over the top of the shelter to get around the barrier and being dragged off by the police was a sight to see) and don't have any powers of removal they are permitted to use - as well as providing backup and pursuing their own goals (largely disrupting things like drug trafficking) that is part of the reason they have the police officers with them - if removal is required they can jump in and do it.

At no point in that operation were the RPOs themselves getting physical with the fare evaders themselves.
 

Blurb

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Nottingham local here.

One of the biggest issues at Nottingham is all the nearby local stations. All the stations on the Newark line, the Robin Hood line and the Skegness line are mostly all small stations, with just one ticket machine.

There's definitely a culture of 'pay-on-board' from all of these stations: it's not that people specifically want to fare evade and will pay up when the guard comes, but more often than not if it's a busy peak time service with all the stops the guard won't have time to come round, so they don't pay.

Everyone knows that you can just leave Nottingham bypassing the barriers, so if you don't manage to buy a ticket you can just leave. These people are also aware you have to buy on board, but no-one will ever challenge someone doing that on these routes.

The way I would tackle this is to introduce ticket barriers on the bridge, but let anyone who needs the RoW through. The majority of these people will be travelling to Nottingham on the Outward journey, and back from on the return. Therefore, they will always buy a return ticket as it would be impossible to leave the station without a ticket. Sure, it'd be quite easy to enter by just asking to use the RoW but 1) these people will have bought returns which are normally 10p more expensive than a single and 2) these people aren't fare evaders and only don't pay purely because it's easier not to. If there's a deterrent of a barrier, they'll just buy a ticket!
The “culture of pay on board” comes from many nearby stations (E.g. Netherfield, Radcliffe, Bottesford etc.) lacking any facility to buy a ticket until machines were installed in recent times (roughly a year ago?). Many passengers will have had the previous experience of never having the opportunity to buy a ticket and never being checked. Previously many generally honest folk travelled free, as well as the pre-meditated fare evaders. Closing the bridge access from the platforms feels inevitable/sensible to me, however, there are things that could be done to mitigate the impact and EMR (or whatever they’re called) should genuinely engage in this.
 

ChrisC

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Nottingham local here.

One of the biggest issues at Nottingham is all the nearby local stations. All the stations on the Newark line, the Robin Hood line and the Skegness line are mostly all small stations, with just one ticket machine.

There's definitely a culture of 'pay-on-board' from all of these stations: it's not that people specifically want to fare evade and will pay up when the guard comes, but more often than not if it's a busy peak time service with all the stops the guard won't have time to come round, so they don't pay.

Everyone knows that you can just leave Nottingham bypassing the barriers, so if you don't manage to buy a ticket you can just leave. These people are also aware you have to buy on board, but no-one will ever challenge someone doing that on these routes.
My observations and comments may not go down too well with some people but….

I can’t comment on other routes, but I find ticket checks on the Robin Hood Line to be very infrequent these days. Going back to the days before the tickets machines were installed at all stations, staff were always very busy going through the train inspecting and selling tickets. It was always difficult at peak times for the guard to get through the whole train but they did their best. There were even additional staff selling and checking tickets on busy trains. On trains out of Nottingham ticket inspections used to begin almost as soon as the train had gone under the bridge departing the station.

I know that there are still some staff like @LowLevel who are very good at checking tickets and can take a large amount of money in fares during this process. However, there seems to be an increasing number who make no effort to come through the train and only leave the back cab at stations. I fully understand that some of the clientele on the Robin Hood Line do not make the job of ticket inspections easy, especially on Friday and Saturday afternoons and evenings. I can understand not wanting confrontation and their safety is paramount. However, in recent years there often aren’t even any ticket inspections on lightly loaded off peak trains. It’s not just the loss of revenue through exiting via the central bridge at Nottingham but how many people are not paying for journeys such as Mansfield to Kirkby in Ashfield if no-one checks tickets. I’ve travelled on numerous occasions recently between Hucknall and Worksop and have not had my ticket checked. I used a very lightly loaded early morning train to Worksop on my way up to Aberdeen with no ticket checks and yet the Northern guard checked my ticket as soon as the train left Worksop for Retford.

I’m not against a bit of inconvenience and a longer walk at Nottingham if it stops the fare dodgers, but I do also feel that EMR over the last few years have let this situation get a bit out of control.
 

Discuss223

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The “culture of pay on board” comes from many nearby stations (E.g. Netherfield, Radcliffe, Bottesford etc.) lacking any facility to buy a ticket until machines were installed in recent times (roughly a year ago?). Many passengers will have had the previous experience of never having the opportunity to buy a ticket and never being checked. Previously many generally honest folk travelled free, as well as the pre-meditated fare evaders. Closing the bridge access from the platforms feels inevitable/sensible to me, however, there are things that could be done to mitigate the impact and EMR (or whatever they’re called) should genuinely engage in this.
I've seen passengers run to the front end of the train at Radcliffe, expecting not to pay, only to be met by an assistant senior Conductor and duly charged their fare. The look of disappointment on their faces was quite something!

As I said upthread though, these sort of people are in the minority. According to East Midlands Railway, the rail network loses £200 million per year through non-payment of fares, but the Office For Rail & Road say the revenue gained in to the industry is £25.4 billion pounds per year. As I said, the majority of fare-paying customers will suffer for the minority of people who don't pay. It's not a good business practise to annoy the custom base you have because other groups of people are stealing from you but but because of how the franchise system works, I doubt this will be taken in to account. https://dataportal.orr.gov.uk/statistics/finance/rail-industry-finance/ https://www.eastmidlandsrailway.co.uk/help-manage/about-us/policies/penalty-fares

But the rail industry loses £200 million to fare evasion every year. Quote from EMR
Total income for the operational rail industry was £25.4 billion. Quote from the Office For Rail & Road




The best we can do is petition and write to EMR to explain our concerns as customers.
 

LowLevel

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I've seen passengers run to the front end of the train at Radcliffe, expecting not to pay, only to be met by an assistant senior Conductor and duly charged their fare. The look of disappointment on their faces was quite something!

As I said upthread though, these sort of people are in the minority. According to East Midlands Railway, the rail network loses £200 million per year through non-payment of fares, but the Office For Rail & Road say the revenue gained in to the industry is £25.4 billion pounds per year. As I said, the majority of fare-paying customers will suffer for the minority of people who don't pay. It's not a good business practise to annoy the custom base you have because other groups of people are stealing from you but but because of how the franchise system works, I doubt this will be taken in to account. https://dataportal.orr.gov.uk/statistics/finance/rail-industry-finance/ https://www.eastmidlandsrailway.co.uk/help-manage/about-us/policies/penalty-fares







The best we can do is petition and write to EMR to explain our concerns as customers.
That is the most sensible approach - write to EMR, write to MPs, write to councillors etc with your thoughts and concerns.
 

43066

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I’m not against a bit of inconvenience and a longer walk at Nottingham if it stops the fare dodgers, but I do also feel that EMR over the last few years have let this situation get a bit out of control.

Certainly some truth to this. There is possibly still a residual effect on behaviour from Covid, where ticket checking essentially ground to a halt
 

duffield

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It's strange because my experience is that I nearly always get checked on EMR services (and Northern) but almost never on Cross Country.
But I don't use the Robin Hood line very much (which according to the comments above seems to be particularly bad).

I always seem to get checked on the Newark-Crewe, Nottingham-Matlock, Grimsby-Leicester and Norwich-Liverpool services (and the London services).
 
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 The revenue lost on a Nottm Forest Home Match Day must be particularly galling. As I witnessed today for their early K/O vs Brighton. Trains arriving full and standing and 95% of Fans exiting via the Bridge. Many would have joined at the unstaffed stops (or even at Newark Castle where they can, of course, simply avoid the Ticket Office, assuming it's even open.
 

tram21

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It's strange because my experience is that I nearly always get checked on EMR services (and Northern) but almost never on Cross Country.
But I don't use the Robin Hood line very much (which according to the comments above seems to be particularly bad).

I always seem to get checked on the Newark-Crewe, Nottingham-Matlock, Grimsby-Leicester and Norwich-Liverpool services (and the London services).
As do I, but would you be checked if you boarded at Beeston, Carlton, Burton Joyce etc.? And do you travel on the busy all Station stopping trains on those routes? I've not, but it's hard to see a guard reaching all passengers while stopping very frequently.
 

duffield

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As do I, but would you be checked if you boarded at Beeston, Carlton, Burton Joyce etc.? And do you travel on the busy all Station stopping trains on those routes? I've not, but it's hard to see a guard reaching all passengers while stopping very frequently.
It's true I do always start from Nottingham, and I'm usually returning from major stations like Derby, but there do seem to be quite a lot of diligent guards who re-check after every or most stations on the stopping trains I use most, particularly the Matlock services.
 

ChrisC

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It's strange because my experience is that I nearly always get checked on EMR services (and Northern) but almost never on Cross Country.
But I don't use the Robin Hood line very much (which according to the comments above seems to be particularly bad).

I always seem to get checked on the Newark-Crewe, Nottingham-Matlock, Grimsby-Leicester and Norwich-Liverpool services (and the London services).
You are correct. I always find EMR staff very diligent at checking tickets on all of these trains. That’s why I can’t understand why I’m so rarely getting my ticket checked on the Robin Hood Line in recent years.
 
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