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Door to door broadband sales

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telstarbox

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I do the odd day working at home so I've had the same broadband sales guys at the door a couple of times. Not overly impressed with their patter, but more to the point most people will be locked into a contract so how effective is this as a sales channel?
 
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Harpo

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Had a Virgin broadband pest at my door twice in one week. Seems to have been trained to ignore ‘Sorry, I don’t do any business on the doorstep.’
 

GusB

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I would be wary of anyone peddling utilities on the doorstep. TalkTalk was doing the rounds here years ago, trying to convince me that I'd be able to get faster broadband if I switched. This was in the days when local loop unbundling was still gradually being rolled out and I knew for a fact that my local exchange hadn't been modified with equipment for non-BT providers at the time (fibre was just a pipe dream). I made my excuses and politely told them to go away when they told me that neighbour X across the road was getting more than twice the speed I was; a) it wasn't possible and b) they had no right to be going round telling others who their customers were!
 

zero

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I only open the door if I'm expecting someone (or they shout "Police! Police!" - that was a gas leak and they wanted everyone to get out so they could start repairs)
 

Howardh

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I had Virgin round once. Said to the guy "pop inside and let's read you reviews on trust pilot?".

He left quickly.
 

Baxenden Bank

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Had a Virgin broadband pest at my door twice in one week. Seems to have been trained to ignore ‘Sorry, I don’t do any business on the doorstep.’
All good/effective door to door sales (broadband, double glazing or eternal salvation) persons have to be the same. Very thick skinned and keep talking until the householder relents or shuts the door in your face. If you are especially keen (desperate for commission), keep talking to the door in case the householder opens it again to see whether you are still on the doorstep. Try and find that chink in the householders response that you can get into and twist until you make a sale. Customer says they can't afford it, pretend to offer a better, personalised deal / cheap credit. Customer not sure about the quality, here are some references from nearby residents. Customer needs to ask their partner, great excuse to keep coming back until the partner answers the door, then say the first partner said they wanted you to call back.

I deliberately and intentionally knocked on your door at mealtime because that is when there is likely to be someone home. So sorry to bother you! No, you aren't, because if you were genuinely sorry you wouldn't have knocked in the first place.

I refused Lila the necessary permission to dig up my shared private access road. You can't stand in the way of progress he said, guess again, yes I can! Statutory Undertakers would be a different matter.
 

75A

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Another thing I really don't miss since moving to the country.
We've got gates and then a long drive to the bungalow, in the two and a half years we've lived here only ever had one unexpected knock at the door and that was a young lady candidate for the General Election. She got my vote just for her bravery!

== Doublepost prevention - post automatically merged: ==

Toob fast fibre cold calling chap turned up two nights ago. He seemed very confused to learn that we'd switched from Vodafone to Toob twelve months ago. Bit daft to not even know who their current customers are...
Didn't you introduce him to your G.S.D?
 

Trackman

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I don't understand these people, most people are tied up in a contract with their current provider.
In fact, the deal they are proposing is not as good as what am I on at the moment - plus they have annual prices increase like other providers (when tackled) .
It's just not them knocking at the door, I'm bombarded with junk mail about it. Which reminds me, I need to have a new sticker on my letter box, the other fell off. Plus, I had another on the side window about people selling stuff / religious eduction and the sort. That's gone as well.
 

Baxenden Bank

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I don't understand these people, most people are tied up in a contract with their current provider.
In fact, the deal they are proposing is not as good as what am I on at the moment - plus they have annual prices increase like other providers (when tackled) .
It's just not them knocking at the door, I'm bombarded with junk mail about it. Which reminds me, I need to have a new sticker on my letter box, the other fell off. Plus, I had another on the side window about people selling stuff / religious eduction and the sort. That's gone as well.
I had a no cold callers sign. It was often ignored. Obviously I wouldn't know if a potential caller did see it, take notice, and move onto the next house without bothering me. Oh, we are not doing sales, we are just advising about products, or making appointments.

The number of broadband leaflets / addressed letters is probably now equal to take-away ones. I've never taken up one of those offers either.
 

Sun Chariot

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Didn't you introduce him to your G.S.D?
:D :D :D He has phenomenal guarding instinct; he was right up on his hind legs - with me hanging on - when I opened the door. Our very own "nightclub bouncer"!
He's growing fast and he'll be a very big lad once he has fully grown. Our last one was 43kg when still in good health and I reckon this one will top that. He's still adorable though.
 

WelshBluebird

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I've only had it twice and both times a new network had been installed and so I guess the idea was ro make people aware they had new options. Once was Virgin Media, who I'd rather avoid. But the more recent one was YouFibre who I am seriously considering.

I don't understand these people, most people are tied up in a contract with their current provider.

Sometimes they will be able to offer to buy you out of your existing contract.
 

bearhugger

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Sometimes they will be able to offer to buy you out of your existing contract.
I would check the small print on those offers. When my last broadband deal was coming to a close, I had a look online at various providers. Incidentally CityFibre had quite recently installed a new fibre network in the area, so was looking for faster speeds at the same price or cheaper. I looked at one provider where the small print basically said I had to cancel my contract, pay any cancellation fee and they would reimburse upon production of receipts of any fees.
I've had a couple of phonecalls from CityFibre & their opening patter was "Hi this is Rob from CityFibre, I'm ringing to answer any questions you have." - Me " No questions." & put phone down. Doesn't help that the guy who keeps ringing sounds so bored by what he's doing.
 

Baxenden Bank

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I would check the small print on those offers. When my last broadband deal was coming to a close, I had a look online at various providers. Incidentally CityFibre had quite recently installed a new fibre network in the area, so was looking for faster speeds at the same price or cheaper. I looked at one provider where the small print basically said I had to cancel my contract, pay any cancellation fee and they would reimburse upon production of receipts of any fees.
I've had a couple of phonecalls from CityFibre & their opening patter was "Hi this is Rob from CityFibre, I'm ringing to answer any questions you have." - Me " No questions." & put phone down. Doesn't help that the guy who keeps ringing sounds so bored by what he's doing.
Why do you keep phoning me?
What makes you think I have any questions?
 

contrex

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I'm often baffled about all the hate that Virgin Media get. I switched from dial-up to Telewest cable broadband (256 kbit/sec at £25 per month) in February 2001. Having gone through all the changes of ownership/branding (NTL:Telewest, Virgin Media, Virgin Media O2) I am now paying £40 a month for 1,000 mbps. This is a discounted rate I got by threatening to leave the last time my 18-month contract cycle ended. I did have an outage for three days about five years ago, along with half of my terraced city street and they had to come and dig up the road, but I got a refund. Maybe I've just been very lucky? Customer service is generally very helpful. I do know enough not to blame them for poor wifi if the router is 30 feet away from a device behind two walls, and a leaky microwave oven.
 

najaB

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Bit daft to not even know who their current customers are...
The people who turn up at your door rarely (if ever) work for the supplier.

In the best case they'll be employed by an agency which found people to complete a campaign being carried out by a direct marketing company contracted by the supplier.

Sometimes there will be a couple more layers.

So it isn't surprising that, assuming that a target list was ever created, it got lost somewhere along the way.
 

dangie

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I'm often baffled about all the hate that Virgin Media get.…
So am I. I’ve been with Virgin Media (firstly NTL) for many years with little problem (kiss of death now I suppose). My current tariff ends in a couple of months so I’ll phone them up and see what they can do.

I watch a lot of cycling on television. For that I currently pay £6.99/month for Discovery Plus Premium. With this I also get Eurosport. Unfortunately Warner Brothers who own Discovery Plus & Eurosport are moving both of these onto TNT Sports, and from the end of February are charging £30.99/month. That is one subscription I (plus many others) will be cancelling.

For information: Anyone who watches the Tour de France each July on Channel Four, this is the last year to watch it. Their contract has run out and they have not reapplied.
 

Harpo

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For information: Anyone who watches the Tour de France each July on Channel Four, this is the last year to watch it. Their contract has run out and they have not reapplied.
Not surprising. I used to love it but lost interest in an era when there should have been a psychedelic shirt with five sleeves for the rider with the best drugs.
 

JohnMcL7

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Recently I had someone calling at the door who claimed to be part of the Openreach fibre deployment saying I'd probably noticed the Openreach vans around. It was true there were Openreach vans in the very early stages of FTTP deployment but I quickly realised almost everything the person said was a flat out lie, they started going on about people in the area reporting problems with slow wireless which confused me because the broadband connection is separate to the wireless connection and it's not going to be a general problem. She got very pushy asking who I was with, how long my contract was and as mentioned above explaining how they can buy me out of contract etc. so closed the door on her.

I noticed she had a BT/EE lanyard on her and looked it up to find also as mentioned above, she was working for BT but not Openreach as she claimed. What annoyed me about this was the completely dishonesty and people often don't understand that you can have a fast broadband connection but a poor wireless connection, getting a better broadband connection will not help a problem with a poor wireless signal so this person could easily swindle someone into changing. What irritates me further is that Cityfibre offer FTTP in our area (which is what I'm on) but BT don't and aren't going to for some time so it's possible people could be conned into changing back to an inferior FTTC connection.

We live in a council run no cold calling area so I was advised to raise the problem with trading standards which I did clearly explaining how deceptive the person was and how they lied about everything then were pushy for a sale all of which is exactly what this cold calling zone was intended to prevent. To my surprise trading standards did reply saying the company was authorised to operate in the area, I quoted back their own text on how the cold calling areas were meant to operate explaining this company were breaching all these supposed rules (and they seem known for it going by the BT forums this is exactly how they normally operate) but they replied saying they'd forward my concerns to the company so I realised it was a waste of time.

I suspect a lot of people aren't in contract with their ISPs and just let the contract continue after the fixed period.

Edit: This reminds me of a time years ago I was living in one of the main streets in Edinburgh which was a Telewest cable area (before Virgin bought them I think) in a rented flat with an absolutely rubbish 256k/s Tiscali ADSL connection that just awful performance. We'd frequently get flyers through the door for Telewest which I'd had previously and it was a much better service plus we'd get people coming door to door. My landlord decided to change from Tiscali to Telewest to my delight only to find Telewest couldn't actually supply cable to our street so clearly a waste of money spending all the time trying to convince people to change.
 
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jmh59

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We had EE 'do' the street a while ago (I assume anyway, there were pairs of people going door to door with EE emblazoned clothing and not Kevin Bacon lookalikes). It does work, the guy opposite had them install FTTP a few days later. For some reason they missed us, not that I'd have answered the door. I'll choose my own supplier thank you. Recently we all received yellow 'cold callers go away' stickers via neighbourhood watch so that's on the door now.

We used to get a lot of junk mail from Virgin but no door to door. We've not had any other door to door for broadband ever as far as I can remember but it's only recently that we finally got FTTP here.
 

contrex

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I noticed she had a BT/EE lanyard on her and looked it up to find also as mentioned above, she was working for BT but not Openreach as she claimed.
Well, she was, sort of, wasn't she? Openreach is a wholly owned subsidiary of BT Group and, since 2017, a legally separate business, but they trade on behalf of BT plc. Openreach have their own distinct brand and are independently governed. Maybe she was too busy to explain all that.
 

JohnMcL7

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Well, she was, sort of, wasn't she? Openreach is a wholly owned subsidiary of BT Group and, since 2017, a legally separate business, but they trade on behalf of BT plc. Openreach have their own distinct brand and are independently governed. Maybe she was too busy to explain all that.
No she wasn't. She was working for a separate company working on behalf of the BT ISP and she had absolutely nothing to do with the Openreach deployment, she was simply a cold caller trying to sell BT ISP contracts. And she certainly wasn't being sent round to investigate 'slow wireless problems' as part of Openreach either, that's nothing to do with Openreach's business.
 

dangie

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Not surprising. I used to love it but lost interest in an era when there should have been a psychedelic shirt with five sleeves for the rider with the best drugs.
I wouldn’t dream of trying to defend professional cyclings dark history, but what I will say is that cycling has tried hard to do something about it, as opposed to professional football for example in which cheating has not only become an accepted part of the sport, but almost encouraged. Trying to get an unfair advantage by whatever means is cheating.

You can probably guess from my comment I love watching televised cycling :)
 
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