Greater Anglian delay repay

[shredder1]

After a third attempts to claim for a journey made on the 28th December last year, I have received another one of these, has anyone successfully claimed a delay from Greater Anglia? The delay was saturday 28th Ipswich to Whittersea 15.58 service, it was quite a finasco, unit failed at Bury St Edmunds, we detrained waited 25 minutes for the next one, then there was a points failure, eventually we got to Ely, we were then told to catch the train in front, but it didnt stop at Whittersea, so I detrained again at March and waited another 40 minutes. I have two tickets, one was an Anglian plus day rover and the other a Whittersea to Ely return, both have been uploaded and sent 3 times now?? You cant reply to the emails.

Reference GA/DR/20250103/BBFT

Dear Mr Shredder,

Thank you for your recent delay repay claim.

We recently sent you an email requesting further information to allow us to process your claim. We have noticed that we haven't received a response from you.

Can I please ask you to review this email and provide us with the missing information? Please note that if we haven't received a response within the next 7 days, we will automatically close your claim.

• Ticket From missing

If you need any help with this or have any questions then please do not hesitate to contact our Customer Relations Team.

Regards,

Delay Repay Team
Greater Anglia

 

[WesternLancer]

After a third attempts to claim for a journey made on the 28th December last year, I have received another one of these, has anyone successfully claimed a delay from Greater Anglia? The delay was saturday 28th Ipswich to Whittersea 15.58 service, it was quite a finasco, unit failed at Bury St Edmunds, we detrained waited 25 minutes for the next one, then there was a points failure, eventually we got to Ely, we were then told to catch the train in front, but it didnt stop at Whittersea, so I detrained again at March and waited another 40 minutes. I have two tickets, one was an Anglian plus day rover and the other a Whittersea to Ely return, both have been uploaded and sent 3 times now?? You cant reply to the emails.

Reference GA/DR/20250103/BBFT

Dear Mr Shredder,

Thank you for your recent delay repay claim.

We recently sent you an email requesting further information to allow us to process your claim. We have noticed that we haven't received a response from you.

Can I please ask you to review this email and provide us with the missing information? Please note that if we haven't received a response within the next 7 days, we will automatically close your claim.

• Ticket From missing

If you need any help with this or have any questions then please do not hesitate to contact our Customer Relations Team.

Regards,

Delay Repay Team
Greater Anglia

I am wondering if it’s the same D-R system EMR use.
I had an appeal rejected and you can’t seem to reply to that.

I’ve e mailed the issue to customer services saying why I think the appeal decision is wrong and attached the tickets. I used their e mail address not an on line form. I made it politely clear that the e mail was for the attention of the delay repay team.

Mind you that has only been acknowledged so far, not replied to.

Your ref number format looks similar to EMRs which made me think the system may be the same.

 

[shredder1]

Thank you for your reply, I was going to give it to a charity anyway, hardly seems worth the effort

 

[Haywain]

I think the answer you are looking for is here:

If you need any help with this or have any questions then please do not hesitate to contact our Customer Relations Team.

 

[shredder1]

It may have helped to put contact details in the email, it seems its this one 0345 600 7245

 

[Obar123]

I was also on that train when it failed and I am still having problems receiving the delay repay. The train didn't appear on their website when submitting the claim, it had every train for the day but that one, so I had to email them and I am still waiting for them to respond!

 

[shredder1]

I was also on that train when it failed and I am still having problems receiving the delay repay. The train didn't appear on their website when submitting the claim, it had every train for the day but that one, so I had to email them and I am still waiting for them to respond!

Small world, Ive just phoned them, after 20 minutes on the phone they tell me they are sorting it out

== Doublepost prevention - post automatically merged: 18 Jan 2025 ==

Ive just got one back,

Reference GA/DR/20250103/BBFT

Dear Mr Shredder

I'm pleased to say that your delay repay claim has been approved for £18.90 and will be paid via your chosen method of payment within the next 3 working days.

Payment amount: £18.90
Payment method:Credit / Debit Card
Length of delay: 120+ Minutes

Your card (ending xxxx) has been credited with this value and will appear in your account within 3 working days.

If you believe we have miscalculated your delay and you have further information to support your claim then please submit an appeal by logging on to your journey history.

Regards,

Delay Repay Team
Greater Anglia

 

[Obar123]

Small world, Ive just phoned them, after 20 minutes on the phone they tell me they are sorting it out

== Doublepost prevention - post automatically merged: 18 Jan 2025 ==

Ive just got one back,

Reference GA/DR/20250103/BBFT

Dear Mr Shredder

I'm pleased to say that your delay repay claim has been approved for £18.90 and will be paid via your chosen method of payment within the next 3 working days.

Payment amount: £18.90
Payment method:Credit / Debit Card
Length of delay: 120+ Minutes

Your card (ending xxxx) has been credited with this value and will appear in your account within 3 working days.

If you believe we have miscalculated your delay and you have further information to support your claim then please submit an appeal by logging on to your journey history.

Regards,

Delay Repay Team
Greater Anglia

Well done, I will have to have a go at phoning them as well.

 

[shredder1]

Well done, I will have to have a go at phoning them as well.

They are very helpful on the phone, good luck.

== Doublepost prevention - post automatically merged: 21 Jan 2025 ==

Just had the second ticket fully refunded, so I had a free days travel worth £28.05 so all credit to Greater Anglian

Reference GA/DR/20250115/BDDB, Dear Mr Shredder We are sorry for the delay to your journey between Ely and Whittlesea on 28/12/2024 at 17:00. I am pleased to say that your delay repay claim has been approved for £9.15 and will be paid via your chosen method of payment*. Payment amount: £9.15 Payment method: BACS Length of delay: 120+ Minutes Your nominated bank account will be credited within 10 working days. *Please note that we will aim to pay you by your chosen method, however this may not always be possible. Should the payment method differ from what you've asked for, then we will look to pay you through the best alternative. For future claims, please consider our faster methods of payment. More info within our FAQ's. If you believe we have miscalculated your delay and you have further information to support your claim then please submit an appeal by logging on to your journey history. Regards, Delay Repay Team Greater Anglia​

 

[Obar123]

They have sent a reply and have reimbursed the whole days travel also! I wasn't expecting the whole amount but good on them for their customer service.

 

[shredder1]

They have sent a reply and have reimbursed the whole days travel also! I wasn't expecting the whole amount but good on them for their customer service.

Great news then, good on them.