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Delay Repayment on Rover & Ranger tickets?

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Robin Edwards

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A general question really as I'm not sure what happens in situations where a day ranger or rover ticket is purchased but the intended planned itinerary for the day is not achieved due to late running train(s) or cancellations?

Say hypothetically, I had an all lines rover and on a particular day had planned a day involving multiple journeys but needed to abort or mis one or more connections? Would DR apply in those situations?
 
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Watershed

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Delay Repay applies to rover & ranger tickets in the same way as it does to season tickets - you claim based on your intended journey and the delay to that journey. The compensation is then usually calculated by dividing the total cost by the number of days' validity, and then treating this daily cost as the equivalent of a return ticket.

It's more complicated if you decide to abandon your travel for the day due to disruption (or perhaps the issuance of "do not travel" advice). It's not entirely clear what, if any, recourse you would have in that situation.
 

cool110

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The above applies in most cases, but there is another rule that can come in for short journeys on high value rovers. If the "nominal" day rate is more than the anytime day return, the latter is used instead.
 

Watershed

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The above applies in most cases, but there is another rule that can come in for short journeys on high value rovers. If the "nominal" day rate is more than the anytime day return, the latter is used instead.
Although I'm doubtful of the enforceability of that in terms of limiting Delay Repay to an arbitrary amount that isn't linked to what the passenger has actually paid.
 

MrJeeves

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Although I'm doubtful of the enforceability of that in terms of limiting Delay Repay to an arbitrary amount that isn't linked to what the passenger has actually paid.
In addition, it's not fair to limit it to the value of a ticket that may not even be valid for the journey made!

I've never had this rule applied in past experience, though.
 

Robin Edwards

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Thank you for all that have responded.
I'm not suggesting I would do such a thing but with an all-lines rover and the ability to plan many linked point-to-point journeys in a single day covering multiple tocs, I would have imagined the ability to evidence & claim against any delayed train would be open to abuse? How would the rover ticket track where you have been up to that point such that a delay can be claimed for?
 

Watershed

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Thank you for all that have responded.
I'm not suggesting I would do such a thing but with an all-lines rover and the ability to plan many linked point-to-point journeys in a single day covering multiple tocs, I would have imagined the ability to evidence & claim against any delayed train would be open to abuse? How would the rover ticket track where you have been up to that point such that a delay can be claimed for?
Credit-card sized paper tickets (CCST) are inherently open to Delay Repay fraud, yes. It is usually impossible to verify whether the passenger has actually made (or intended to make) the journey they specify when claiming.

However, many ticket offices and retailers now issue multi-use tickets such as rovers and rangers in some kind of digital format - either in PRT (aka long "bog roll" tickets with a barcode) or sTicket format. These can of course easily be tracked, as any gateline or onboard scan is recorded in a database which TOCs can access when processing Delay Repay claims. Some journeys will go untracked because the passenger doesn't go through barriers and isn't checked onboard, but that will likely only apply to a minority of cases.

CCST fraud was historically reduced somewhat as many regional and intercity trains' guards would have "Zifa" ticket stampers, which could be configured so as to indelibly mark the train's headcode on the ticket. However these stampers haven't been issued for some years now, due to their cost and the reduction in the prevalence of paper tickets, and so are now very rare to come across.

Delay Repay fraud on CCST is one of several reasons why the industry is keen on removing CCST as a fulfilment option. Many retailers now charge extra if you choose ToD (collection at a ticket machine) and some don't offer it at all, or make the option less than obvious.
 

JordR

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Just to understand the calculation a bit further, as I've been considering my first All Line Rover trip.

I have a Disabled Persons Railcard so would be able to buy the 14 day first class version for £923.70. If I make any delay repay claims will they in effect be treated as if I was travelling on a return ticket worth £65.98?
 

Watershed

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Just to understand the calculation a bit further, as I've been considering my first All Line Rover trip.

I have a Disabled Persons Railcard so would be able to buy the 14 day first class version for £923.70. If I make any delay repay claims will they in effect be treated as if I was travelling on a return ticket worth £65.98?
Yes, that's how most TOCs would handle it.
 

Silver Cobra

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It's been over six years since I last used an All Line Rover, but when I encountered a delay of 43 minutes on an LNER service from Edinburgh to Peterborough in July 2018, they gave me 5% of the ticket's value as compensation (I had a first class 7-day ALR, which at the time cost £772, and they gave me £38.60).
 

yorkie

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I think the question has been answered.

However if anyone has anything to add on the specific point of Delay Repay on such tickets, or if the original poster has any further questions, feel free to report this post with a brief summary of what you want to add and we will certainly consider reopening the thread.

Some posts have been moved to another thread, where the spin-off discussions related to CCST (credit card sized tickets) vs e-tickets (with Aztec barcodes) can be debated away from this thread, which is a specific request for information.
 
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