CuriousBug
Member
Ok, thank you!
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Caught short ticketing - is it worth being proactive?
- Thread starter CuriousBug
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RailUK Forums
How did this end? I was given a MG11 yesterday as well. The whole episode is often terrifying to be honest.
notmyrealname
Member
Hi.
If you would like advice here, you need to start a thread of your own.
You could post the MG11 on the new thread so the experts can start looking at your problem. Cover up your name and address and any reference number.
If you would like advice here, you need to start a thread of your own.
You could post the MG11 on the new thread so the experts can start looking at your problem. Cover up your name and address and any reference number.
Please start your own thread; the forum has a rule whereby each thread will deal with one case at a time to be fair and give clarity to the original poster. No two cases are the same.
CuriousBug
Member
Hi,
I haven’t heard from them yet, unfortunately so the case is not closed but fingers crossed I will be able to settle.
Can’t remember what the envelope looked like - just a regular letter with the railway name on it I believe.
I haven’t heard from them yet, unfortunately so the case is not closed but fingers crossed I will be able to settle.
Can’t remember what the envelope looked like - just a regular letter with the railway name on it I believe.
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CuriousBug
Member
Update:
My case got resolved a couple of months ago; sorry for this super late follow up.
After sending the letter with my comments by post I decided not to send a corresponding email and use this later on if need be, in the name of not spamming and annoying whoever dealt with my case.
I sent my letter, as advised via 1st class signed service, and did receive a confirmation the letter was signed in for. After nearly 3 months since sending it, I started to freak out it got delivered to the wrong department, so I sent a polite email asking if my letter got handed to the right place. Few hours later I got a response saying that my case got reviewed and since this is my first incident and they don't want to criminalise first time offenders, I got offered a settlement, with the caveat of paying back what I owe within 21 days from receiving the message. I did that immediately; total it cost me £1.2k and a lot of stress and shame.
Thanks to everyone who helped me with good advice here, I am truly and massively grateful for that.
My case got resolved a couple of months ago; sorry for this super late follow up.
After sending the letter with my comments by post I decided not to send a corresponding email and use this later on if need be, in the name of not spamming and annoying whoever dealt with my case.
I sent my letter, as advised via 1st class signed service, and did receive a confirmation the letter was signed in for. After nearly 3 months since sending it, I started to freak out it got delivered to the wrong department, so I sent a polite email asking if my letter got handed to the right place. Few hours later I got a response saying that my case got reviewed and since this is my first incident and they don't want to criminalise first time offenders, I got offered a settlement, with the caveat of paying back what I owe within 21 days from receiving the message. I did that immediately; total it cost me £1.2k and a lot of stress and shame.
Thanks to everyone who helped me with good advice here, I am truly and massively grateful for that.
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And thank you for letting us know the outcome. Many times we're left in the dark.
Did you think that £1.2K was a fair settlement?
GregSmith2025
Member
Congrats! I imagine you have peace of mind now.
Just curious though, given that they only really become proactive once you emailed them. Do we think that proactivity and engaging via email can often lead to more prompt outcomes?
Just curious though, given that they only really become proactive once you emailed them. Do we think that proactivity and engaging via email can often lead to more prompt outcomes?
Generally speaking, no. It's always best to wait for the train company to write to you first. This is because you don't know what questions the train company are going to ask you and if you reach out there is a real danger that you could inadvertently incriminate yourself.
This case is slightly different because the OP did wait for, and reply to the train company in the normal way. They then didn't hear anything back so decided to check their reply had been received following which they were offered a settlement.
It's best to adopt the same approach as you would if being questioned by the police as a suspect in a crime: You have the right to remain silent, so use it. Say nothing more than you have to since it's their job to make a case against you.
CuriousBug
Member
Yes, I think it was a fair amount to pay and more or less what I expected
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Yeah I do have peace of mind, finally, and all in all even though this was a horrible experience, it was totally my fault and I received a very valuable life lesson from it.
I think the fact that they responded so quickly after my email is just a coincidence. They likely already had my case reviewed and since I contacted them via email it was easy to respond immediately and settle things fast. As others here say, it's always best to wait for their response.
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