Had a trip to Sainsbury's earlier for a combination of "click & collect ", "food to order" and "Christmas food to order". One car ahead of me at the collection point loading up. It still took over 15 minutes to get our order from the store to the car.
The Christmas food to order collection was fine, although for some reason you pay a deposit online and then have to pay the balance when you collect, but with a voucher to refund the deposit. Why they can't just take full payment online and then just give you the goods is beyond me as it would make the whole process somewhat smoother.
For the normal food to order, the food collection point said they had no record - only for the Christmas order, so to go to the click & collect point, who then said I needed to go to the food collection point in store. Fortunately they did ring a manager who managed to arrive with the goods a fe2 minutes later.
In previous years, we've done a Tesco c&c, but missed out on a slot there this time. I would normally be there and back within 30 minutes (it's about 15 minutes there and 10 back). Sainsbury's is about 7 minutes each way and yet due to their incompetence I was out for about an hour!
The Christmas food to order collection was fine, although for some reason you pay a deposit online and then have to pay the balance when you collect, but with a voucher to refund the deposit. Why they can't just take full payment online and then just give you the goods is beyond me as it would make the whole process somewhat smoother.
For the normal food to order, the food collection point said they had no record - only for the Christmas order, so to go to the click & collect point, who then said I needed to go to the food collection point in store. Fortunately they did ring a manager who managed to arrive with the goods a fe2 minutes later.
In previous years, we've done a Tesco c&c, but missed out on a slot there this time. I would normally be there and back within 30 minutes (it's about 15 minutes there and 10 back). Sainsbury's is about 7 minutes each way and yet due to their incompetence I was out for about an hour!