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Passengers affected by on-the-day cancellations will be able to travel on the other operator's trains
uk.news.yahoo.com
...Northern and TransPennine Express, together with London North Eastern Railway (LNER), will allow customers affected by on-the-day cancellations to travel on each other's services at no extra cost from Sunday, the public company that manages the operators announced...
Looks like that it will be requirement. Currently they have the ability to refuse other operators' tickets during 'normal' disruption. It is only in more severe circumstances eg. possible stranding of passengers overnight that (under the Conditions of Carriage) are they obliged to employ all means to get passengers to their destinations (and today sometimes refuse to do this).
I think it applies to Southeastern as well, with the caveat that there's no routes where that currently helps. Hopefully that extends to TfW Rail between Manchester / Airport, Crewe, Chester and Liverpool, and ScotRail between Edinburgh and Aberdeen / Inverness (although I'd guess that due to the limited service you could always get the next train between Perth and Inverness in case of disruption?).
In times of service disruption they do, but this new agreement also means if one TransPennine between Newcastle and York for example is cancelled, then the customer can automatically travel on a LNER or TPE services within 2 hours of the cancellation.
Before it would be tough, wait for next service, or LNER case they would allow you to travel on the 2 services either side of cancellation.
I travel regularly between Doncaster and Leeds. I assume this means if I am booked on the northern and it is cancelled I can then get the LNER as against having to wait an hour for the next northern?
I travel regularly between Doncaster and Leeds. I assume this means if I am booked on the northern and it is cancelled I can then get the LNER as against having to wait an hour for the next northern?
I also wonder if that extends to a right to use any reasonable route, such as going via York without any permission needed if Wakefield's blocked in that scenario, if that isn't already the case.
I wonder how long a "delayed" train has to be delayed for before it's a de-facto cancellation? I'd define it that if your delayed service is so delayed that another train will get you to your destination at or after your scheduled arrival time, and before your original train... but they don't seem to have gone into much detail!
I hadn't come across the change of name from DOHL (DfT OLR Holdings Limited) to DfT Operator Ltd until now, but of course it makes sense as it's no longer the Operator of Last Resort (a phrase which always sounded rather cataclysmic to my ears... maybe because of the similarity to the letters of last resort!).
Looks like that it will be requirement. Currently they have the ability to refuse other operators' tickets during 'normal' disruption. It is only in more severe circumstances eg. possible stranding of passengers overnight that (under the Conditions of Carriage) are they obliged to employ all means to get passengers to their destinations (and today sometimes refuse to do this).
I travel regularly between Doncaster and Leeds. I assume this means if I am booked on the northern and it is cancelled I can then get the LNER as against having to wait an hour for the next northern?
That's correct, yes. It's great to see companies like LNER being required to do the right thing; they were not going to do this of their own accord, that's for sure!
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I also wonder if that extends to a right to use any reasonable route, such as going via York without any permission needed if Wakefield's blocked in that scenario, if that isn't already the case.
Certainly any permitted route would qualify, but the extent to which normally non-permitted routes would become permitted, when there are no permitted routes where trains are operating at that time, might be a matter of a case-by-case basis. I hope that common sense would prevail.
In the hypothetical example of Doncaster to Leeds being blocked, passengers holding tickets from Peterborough (and further south, such as London and beyond) are already automatically allowed to travel via York (subject to any applicable TOC restrictions), however tickets from Grantham (and further north, including Doncaster) are not.
This does create the absurdity where a Leeds train could be cancelled at Doncaster; passengers holding tickets such as Peterborough to Leeds can just get a train to York and change there, but passengers holding tickets from Grantham have to hope or plead for ticket acceptance via York. LNER could change that, at a stroke, by requesting RDG amend the permitted routes accordingly. But that's a different topic.
== Doublepost prevention - post automatically merged: ==
I wonder how long a "delayed" train has to be delayed for before it's a de-facto cancellation? I'd define it that if your delayed service is so delayed that another train will get you to your destination at or after your scheduled arrival time, and before your original train... but they don't seem to have gone into much detail!
As a minimum, I would imagine an hour would be an automatic entitlement, in line with the Rail Passenger Rights and Obligations (PRO), but I would hope that common sense would be applied for a shorter duration. If anyone knows of any specific guidance/policy regarding that, it would be interesting to hear/see it...
Seen this on Twitter from Today's Railways UK, and thought it may be of interest to those on here. One of the benefits of a more joined up railway! Can anyone confirm this from any official sources? I could not find anything on the DfT website. Thanks! Thanks for posting this (and especially...
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uk.news.yahoo.com
