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TfL contactless account
- Thread starter TravellingTyke
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RailUK Forums
If Oyster covers their journey, yes. And it doesn't help people waiting for travel already undertaken.
johncrossley
Established Member
Anyone tried to get a chargeback yet?
TravellingTyke
Member
This appears to be working again now.
johncrossley
Established Member
Not for me
I'm not sure what 'this' you're referring to, but the contactless website is still down and thus access to journey history and refunds is still unavailable.
I did with Amex which eventually understood the issue and refunded the partial charge. The card doesn't seem blocked.
It really is unacceptable for TfL to have not sorted this issue by now. As highlighted above, many of us who use Contactless need access to journey history to reclaim travel expenses. Notwithstanding the cyber attack, there is a real sense of institutional laziness here that would not be happening if it was impacting TfL's income.
TravellingTyke
Member
Sorry, I should have been more specific. The TfL Oyster App is now showing journey and payment history for contactless journeys, or at least is for me. I got quite excited when I tested it yesterday. Sadly it seems this is not complete if the website isn't working and refund requests aren't available.
I agree. I commented on this to my wife yesterday after experiencing delays on the Elizabeth line earlier in the week. How likely is it that I'll remember the date and length of delay once the functionality to claim returns? TfL is managing to charge us the full fare for journeys, but not affording us the ability to review whether what we have been charged is correct. That's neither fair nor reasonable.
gravey
Member
I just checked my TFL oyster app and you're right I can now see my contactless journey history and payment history in it finally.
Shame the TFL website isn't working as there is an incomplete journey I can see in the app that I've been meaning to complete but you can only do from the website which isn't working. Hopefully should be up and running soon as if the app is working then they are able to access and show the data.
I now have around 10 incomplete journeys from the Waterloo & City line and I have sent in a complaint to TfL (no response received) about the readers at Waterloo regularly not recognising my touch on, and the issue that I cannot fix these incomplete journeys (and maximum fares) online because the website has been down for months.
What frustrates me the most is how obvious this should be to get automatically fixed and refunded. There is a touch out at Waterloo, then the touch on at Waterloo & City line readers isn't recognised and is missing, but there's a touch out at Bank at the Waterloo & City line gates less than 10 minutes later from the touch out at Waterloo. So it should be obvious and not need me to manually complete the journey every time, same in reverse.
I use my Amex as my contactless card, should I be asking them to adjust the charges instead?
What frustrates me the most is how obvious this should be to get automatically fixed and refunded. There is a touch out at Waterloo, then the touch on at Waterloo & City line readers isn't recognised and is missing, but there's a touch out at Bank at the Waterloo & City line gates less than 10 minutes later from the touch out at Waterloo. So it should be obvious and not need me to manually complete the journey every time, same in reverse.
I use my Amex as my contactless card, should I be asking them to adjust the charges instead?
gravey
Member
The contactless site is now working. Just requested a refund on an incomplete journey which has been accepted.
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