Failure to show rail card

[henry05]

I previously bought the 16-25 railcard and was unsure how it worked, I didn’t realise that I had to show proof until asked and will be fined 400, I bought from the Trainline app and the railcard was not automatically in use as said, when I tried contacting customer support the app claims “no booking can be found with that reference” when I input the transaction ID. I don’t know how to activate my railcard so that I can access proof of ownership

 

[ohnoes]

I previously bought the 16-25 railcard and was unsure how it worked, I didn’t realise that I had to show proof until asked and will be fined 400, I bought from the Trainline app and the railcard was not automatically in use as said, when I tried contacting customer support the app claims “no booking can be found with that reference” when I input the transaction ID. I don’t know how to activate my railcard so that I can access proof of ownership

Google ‘how to load my railcard Trainline’ and it helpfully gives you this from their website:
To view your Railcard in the [trainline] app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.

 

[30907]

Google ‘how to load my railcard Trainline’ and it helpfully gives you this from their website:
To view your Railcard in the [trainline] app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.

Meanwhile, as you did not activate the railcard, any journeys you have made claiming the discount will unfortunately have been illegal. (AFAIK your railcard will now be valid from the date you activate it not backdated to the date of purchase.)

If you'd like advice about the £400 you mention, please post a redacted copy of the relevant document(s) so we can see what is actually being claimed. It is fairly likely that you will be able to resolve this without going to court (if that is the threat).

 

[henry05]

Google ‘how to load my railcard Trainline’ and it helpfully gives you this from their website:
To view your Railcard in the [trainline] app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.

I tried this, however when I click on railcards it shows no download option and shows me the railcards I can buy

 

[AlterEgo]

I tried this, however when I click on railcards it shows no download option and shows me the railcards I can buy

Do you have any proof you bought a railcard at all?

 

[OscarH]

AFAIK your railcard will now be valid from the date you activate it not backdated to the date of purchase.

This is not how they usually work. The only case like this I know of is TrainPal/trip.coms nonsense about purchasing a ticket after buying. If OP did indeed buy a railcard it'll have a start date of the purchase date, and they should be able to use the forgotten railcard protocol

 

[30907]

This is not how they usually work. The only case like this I know of is TrainPal/trip.coms nonsense about purchasing a ticket after buying. If OP did indeed buy a railcard it'll have a start date of the purchase date, and they should be able to use the forgotten railcard protocol

Sorry, I realise the railcard needed downloading rather than activating. Post amended.

 

[henry05]

Do you have any proof you bought a railcard at all?

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==

Do you have any proof you bought a railcard at all?

This email from Trainline is the most evidence I have

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==

Meanwhile, as you did not activate the railcard, any journeys you have made claiming the discount will unfortunately have been illegal. (AFAIK your railcard will now be valid from the date you activate it not backdated to the date of purchase.)

If you'd like advice about the £400 you mention, please post a redacted copy of the relevant document(s) so we can see what is actually being claimed. It is fairly likely that you will be able to resolve this without going to court (if that is the threat).

My dad lost the letter, I have one picture that shows some of the letter

 

[henry05]

I previously bought the 16-25 railcard and was unsure how it worked, I didn’t realise that I had to show proof until asked and will be fined 400 or taken to court. I bought from the Trainline app and the railcard was not automatically in use as said, when I tried contacting customer support the app claims “no booking can be found with that reference” when I input the transaction ID. I don’t know how to activate my railcard so that I can access proof of ownership. I don’t have long to sort this out so will be active all day if anyone can help

 

[Cuthbert]

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==


This email from Trainline is the most evidence I have

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==


My dad lost the letter, I have one picture that shows some of the letter View attachment 169542

You are best to redact personal information.
Can see your name and Address and part of the ref number.

 

[methecooldude]

I previously bought the 16-25 railcard and was unsure how it worked, I didn’t realise that I had to show proof until asked and will be fined 400 or taken to court. I bought from the Trainline app and the railcard was not automatically in use as said, when I tried contacting customer support the app claims “no booking can be found with that reference” when I input the transaction ID. I don’t know how to activate my railcard so that I can access proof of ownership. I don’t have long to sort this out so will be active all day if anyone can help

If you purchased the railcard from Trainline, they would have sent you a email receipt, do you have that?

 

[Titfield]

You need to recontact trainline with this problem.

Have you followed the videos on youtube that show how to download and activate a railcard?

 

[henry05]

If you purchased the railcard from Trainline, they would have sent you a email receipt, do you have that?

I have that, I tried to contact Trainlines customer support, however when I input the reference ID it claims “no booking can be found with that reference”

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==

You need to recontact trainline with this problem.

Have you followed the videos on youtube that show how to download and activate a railcard?

I have, however once I am on the railcard section I can only purchase railcards, there’s no option to download

 

[Titfield]

Have you resolved your issue with Trainline? Do you now have a valid railcard? What is the expiry date on the railcard (as working backwards this shows the valid from date)?

EDIT

Can you reupload the letter you have received with your personal details and any reference numbers obscured?

 

[30907]

I have that, I tried to contact Trainlines customer support, however when I input the reference ID it claims “no booking can be found with that reference”

== Doublepost prevention - post automatically merged: 19 Nov 2024 ==


I have, however once I am on the railcard section I can only purchase railcards, there’s no option to download

Have you evidence of the payment from your card/bank?

 

[henry05]

Have you resolved your issue with Trainline? Do you now have a valid railcard? What is the expiry date on the railcard (as working backwards this shows the valid from date)?

EDIT

Can you reupload the letter you have received with your personal details and any reference numbers obscured?

Have you evidence of the payment from your card/bank?

The case has now been closed Thankyou for your help