Multiple tickets on phone and barriers

[fraser158]

I'll be making a journey with my mother from a station with barriers to another station with barriers.

The tickets I have purchased are both M-tickets and on my mobile. How will this work going through the barriers?

Would I have to awkwardly pass my phone back for my mum to then scan the other ticket?

I hadn't thought of this when buying the tickets...

 

[BlueLeanie]

I'll be making a journey with my mother from a station with barriers to another station with barriers.

The tickets I have purchased are both M-tickets and on my mobile. How will this work going through the barriers?

Would I have to awkwardly pass my phone back for my mum to then scan the other ticket?

I hadn't thought of this when buying the tickets...

You approach barrier, tap your mother's m-ticket, send her through. Let barrier close, tap your ticket, walk through.

If she's a vulnerable, you might be better off using the manned gate.

 

[Skie]

Much safer to just go to the wide barrier and say to the member of staff you have both tickets, show them and they’ll usually let you through.

At stations with less friendly staff if they see you scan multiple times to let people through they’ll assume the worst and jump directly down your throat.

 

[yorkie]

I'll be making a journey with my mother from a station with barriers to another station with barriers.

The tickets I have purchased are both M-tickets and on my mobile. How will this work going through the barriers?

Would I have to awkwardly pass my phone back for my mum to then scan the other ticket?

I hadn't thought of this when buying the tickets...

Rather than pass the phone back, it is better for the person with the phone to scan the other passenger's ticket, and let them go first, before they go through the barrier themselves.

Personally, I avoid m-tickets as they create all sorts of problems; if the phone with the tickets has a problem, you can be stuffed; e-tickets are so much better. However, looking at your location, I see you may be stuck with m-tickets for some journeys, due to Scotrail's incompetency.

Much safer to just go to the wide barrier and say to the member of staff you have both tickets, show them and they’ll usually let you through.

At stations with less friendly staff if they see you scan multiple times to let people through they’ll assume the worst and jump directly down your throat.

I've not experienced any issues scanning the first ticket, sending the first person through, etc...

Sadly you are right that some barrier staff behave inappropriately towards customers (due to fundamental cultural problems in the rail industry, as discussed in other threads), but there is no way to guarantee avoiding such interactions; approaching staff directly can lead to being told to scan your ticket, as some gateline staff take the view that they should only intervene and carry out a manual check if there is a problem scanning the ticket at the barrier.

 

[stuu]

You approach barrier, tap your mother's m-ticket, send her through. Let barrier close, tap your ticket, walk through.

Why would you wait for the barrier to close?

 

[richw]

When I’ve taken my children (teenagers) and have all tickets on my device, I do the kids first and they wait just past the barrier. Do yourself last. Or use the wide barrier which opens long enough for everyone to pass through

 

[lachlan]

Much safer to just go to the wide barrier and say to the member of staff you have both tickets, show them and they’ll usually let you through.

At stations with less friendly staff if they see you scan multiple times to let people through they’ll assume the worst and jump directly down your throat.

In the past I've been told to tap, let the other person through, then tap again to let myself through. The gate line staff said it was easier than passing the phone over the gate!

 

[Skie]

I've not experienced any issues scanning the first ticket, sending the first person through, etc...

Have experienced it at Manchester Victoria with aggressive staff marching over, telling me each person needs to hold a ticket (wrong…) and then being rather stumped when I show them a group e-ticket.

In the past I've been told to tap, let the other person through, then tap again to let myself through. The gate line staff said it was easier than passing the phone over the gate!

Aye, you can do it for a small number but above 3 it always goes far easier if I collar a staffer and say I have x people in my group, show the ticket confirming this and the more sensible ones hold the barrier open and let us all through in one batch (that they count). Learned that trick from the days of paper group tickets which somewhat forced you to do it at barriers.

Though my group sizes tend to be 10+ which would be annoying to scan individually. Sometimes we’re a large enough group to be boarded early. Which is nice at Euston

 

[najaB]

Why would you wait for the barrier to close?

To avoid giving the impression of tailgating.

 

[PupCuff]

Why would you wait for the barrier to close?

Well if the gates weren't closed in the first place you wouldn't need to scan your ticket at all surely, you'd just walk through?

 

[OscarH]

At stations with less friendly staff if they see you scan multiple times to let people through they’ll assume the worst and jump directly down your throat.

Not sure what those staff are assuming, given rejecting the same ticket scanned immediately after at the same gate is about as simple a reject as you can get, so separate tickets is a safe bet.

 

[Russel]

At stations with less friendly staff if they see you scan multiple times to let people through they’ll assume the worst and jump directly down your throat.

This is my concern when traveling with my partner, I usually screenshot the second ticket and sent it to my partner so she can scan herself through.

I use Euston a lot so maybe that has tainted my view on gateline staff...

 

[Pompey00]

As Gateline , we can either say whoever’s phone scan the other people’s through 1 by 1 and do yours last or let you through but some will scan on phone to make
Sure they are not used again.

== Doublepost prevention - post automatically merged: 2 Sep 2024 ==

To avoid giving the impression of tailgating.

If you scan one and not others we think your tailgating when it can be the case of all the rest tickets are on phone just not scanned