Fixed Penalty Notice

[Hadders]

This thread is to provide assistance to @Ya1 and their daughter over a forgotten railcard. In the grand scheme of things this should be simple to resolve, the rail industry has a clear policy in respect of forgotten railcards.

Discussion about Northern's Fixed Penalties, letters between the DfT and Northern and the current Northern SJPN issue is not helpful to the OP and should be discussed in a separate thread.

 

[Ya1]

Quick update, we have spoken with northern this morning, they said it was a crossover in communication so will issue a refund

Thankyou for all your help and advice

 

[najaB]

Quick update, we have spoken with northern this morning, they said it was a crossover in communication so will issue a refund

Glad to hear it, that's pretty much what I would have expected. Shame they didn't chuck a £10 RTV your direction as way of an apology but the important thing is that you're not out of pocket.

 

[WesternLancer]

Quick update, we have spoken with northern this morning, they said it was a crossover in communication so will issue a refund

Thankyou for all your help and advice

Glad to hear - and good that the advice offered by @jamiearmley has proved to have done the trick quickly and efficiently!
I'm pleased to accept that my personal scepticism in that regard was ill founded.

 

[redmugoftea]

We have similar issue. Who did you ring? We are struggling with their automated option system !

 

[island]

We have similar issue. Who did you ring? We are struggling with their automated option system !

If you have an issue please start a thread of your own. It's this forum's policy to discuss only one person's issue per thread, as no two are exactly alike and it becomes very confusing when people are talking across one another.

 

[redmugoftea]

If you have an issue please start a thread of your own. It's this forum's policy to discuss only one person's issue per thread, as no two are exactly alike and it becomes very confusing when people are talking across one another.

Thanks. Done .