DarloRich
Veteran Member
The wcml is closed north of rugby due to animals on line between rugby and nuneaton i am on 0931 train from MKC which is crewe service this will run via west midlands non stop to stafford all trains stoped north of rugby
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Wcml closed north of rugby
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voyagerdude220
Established Member
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Why don't you just tell the animals to moove away from the line? If they do it again, get them bah'd from the area.
Xenophon PCDGS
Veteran Member
Or you could TRY to get them to board the train....like what happened in Wrexham
Friday is always FUN day on the forum...so it seems
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To be serious, I hope that you enjoy your diversionary route.
Friday is always FUN day on the forum...so it seems
--- old post above --- --- new post below ---
To be serious, I hope that you enjoy your diversionary route.
lyesbkz
Member
Hopefully they get it sorted out soon, when running correctly, the WCML is quite stable, it's much like poultry in motion. I can imagine it's quite frustrating when you are trying to get somewhere important though, it's enough to make you go mutts.
Delayed around Lockerbie I believe and then caught up on this disruption - 209 late at present
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The 07:30 EUS-GLC probably going to get very busy at Preston as the 08:30 EUS-GLC is now ahead of it and being terminated at Preston
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07:30 EUS-GLC now cancelled at Crewe - assuming they transfer passengers to the 12:09 CRE-GLC that is going to be a 3hr+ delay to passengers
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Passengers on 07:30 EUS-GLC turfed off at Crewe. Put onto 11:09 EDB service. Do Virgin hold the 11:41 service to allow passengers for Glasgow arriving at Preston at 11:51,no, passengers told to get 12:53 PRE-GLC !
voyagerdude220
Established Member
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- 13 Oct 2005
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- 4,247
hang on.. Two Pendo loads of pax onto a 5-car Super Voyager?
That's going to be fun...
That's going to be fun...
CallySleeperKid
Member
What a cock up! Mad as it may sound, I wouldn't have minded being on the sleeper, extra couple of hours kip, providing the lounge didn't sell out of coffee and food! And the added bonus of not wandering round Euston like a zombie at 07:30, but then again I only use the sleeper for leisure, maybe workers wanting to be in London will not be to amused!
western Champion
Member
1S54 08.43 Euston - Edinburgh via BHM (forming the 10.20 ex BHM) booked a Pendo today.
The passenger charter is not worth the paper it is written on. My g/f is running 3 hours late, but the fact that she will be boarding a service at Preston that is running to time she is not entitled to any free tea/coffee/provisions.
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An now to make it even better - the PRE-GLC service is a 5 car Voyager
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An now to make it even better - the PRE-GLC service is a 5 car Voyager
Well my girlfriend finally arrived into Glasgow 3h16m late.
Some questions for Virgin will be:
Why terminate both the 07:30 and 08:30 ex EUS at Crewe and Preston respectively?
Why were Glasgow passengers told to go from Crewe to Preston only to then wait for a train that was calling at Crewe?
Why was tea and coffee not offered as per the passenger charter?
Who decided that the best way of moving a train load of passengers destined for Glasgow was a 5 var Voyager rather than holding an already delayed Pendo?
Why do you advise that your responsibility as far as the passenger charter is concerned is finished when a passenger is no longer on a delayed service as it has been terminated? The fact that they are then travelling on a train that is running to time is neither here nor there when the passenger is 3 hours late?
Some questions for Virgin will be:
Why terminate both the 07:30 and 08:30 ex EUS at Crewe and Preston respectively?
Why were Glasgow passengers told to go from Crewe to Preston only to then wait for a train that was calling at Crewe?
Why was tea and coffee not offered as per the passenger charter?
Who decided that the best way of moving a train load of passengers destined for Glasgow was a 5 var Voyager rather than holding an already delayed Pendo?
Why do you advise that your responsibility as far as the passenger charter is concerned is finished when a passenger is no longer on a delayed service as it has been terminated? The fact that they are then travelling on a train that is running to time is neither here nor there when the passenger is 3 hours late?
CallySleeperKid
Member
Some questions there that need answering pronto, it does seem to be a very big mess and I feel for the people caught up in all this.
cyclebytrain
Member
- Joined
- 11 Jul 2009
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- 311
Did she get a name for the guard on the Voyager north of Preston? I may be able to have a quiet word and find out why she couldn't get any water/tea/coffee (if you are still interested that is)
The comment regarding tea and coffee on a 'connecting service' at is were came from Virgin's Customer Service telephone line.
I would need to speak to my g/f but I think the trolley attendant disappeared after Preston - I will confirm however. The train was rammed though so . . .
A full complaint will be going to Virgin. Operational difficulties will arise but it is how you manage them that you are view upon.
IanPooleTrains
Established Member
I was actually caught up in it all on the Desiro down to Euston from Trent Valley, we passed two Pendos halted on the fast line, one of them being the 1R18 to Euston. They sent a slow Desiro and a slow Voyager through one after the other on the adajenct slow line and the conductor said there was livestock on the line but the only thing in the surrounding fields looked to be sheep
Should have run them down, there was dinner sorted
Should have run them down, there was dinner sorted
Simon Poole
Member
I was stuck at Rugeley Trent Valley as people know it always busy with Traffic!!
Biut all i saw in an hour was the following!
0833 to London Euston
0842 To Birmingham New Street
Freightliner Class 66588
0906 to Birmingham New Street
0933 to London Euston
0942 to Birmigham New Street
The 0843 To Crewe which was my train arrived at 1003!
Biut all i saw in an hour was the following!
0833 to London Euston
0842 To Birmingham New Street
Freightliner Class 66588
0906 to Birmingham New Street
0933 to London Euston
0942 to Birmigham New Street
The 0843 To Crewe which was my train arrived at 1003!
Hello! I was on the 07:30 from Euston yesterday which was re-routed due to cattle on the line.
I was rather surprised it proved impossible to move the cows. Naively I imagined that simply crawling a train very slowly and perhaps honking the horn would be enough to move them. On consideration, I appreciate there may be risks associated with live cattle and high speed trains!
What risks and problems are associated with moving cattle off a line?
I was rather surprised it proved impossible to move the cows. Naively I imagined that simply crawling a train very slowly and perhaps honking the horn would be enough to move them. On consideration, I appreciate there may be risks associated with live cattle and high speed trains!
What risks and problems are associated with moving cattle off a line?
DarloRich
Veteran Member
Was that the Crewe train? I bailed at Rugby for a service to Birmingham. I think it is more the fact that someone has to go and find them, then move them the nensure the fencing is secure, the ncheck that you have rounded them all up, the ncheck the equiment, track etc and you need to stop the trains for that!
I was on the 0830 from Euston, and got caught up in the mess too. Our train manager (Donny?) handled the situation rather well - from his rather light-hearted announcement that there were "six cows on the line", and that a driver and guard were trying to "chase them off to pastures new, but they were being a bit stubborn".
We diverted somewhere through Birmingham, and made it to Warrington BQ around an hour late. They then announced that our service would be terminating in Preston "because they need the train back in London", but it would be a cross-platform interchange to the 0930 from Euston to Glasgow, which was held for us.
The TM also told us that if it was his train, he'd declassify first class - so suggested we headed to the back of the train if we wanted seats, which is what we did. He also announced regularly on the PA about refund forms being available in stations, though there was no mention of free tea and coffee - I think word would have spread quickly if it was!
The TM on the 0930 didn't seem to have a clue what was going on, though - she was sounding pretty harassed, and was apologising for it being busy "due to three train loads being on this one, for some reason". Some other passengers were moaning about having to change trains, because it meant that people in London were more important than them - but I was quite happy that we were back on the move so quickly.
That does seem to be a bit of a misinterpretation of the rules - I'm almost certain that your girlfriend is entitled to a full refund. The passenger's charter refers to "delays to your journey", not to a specific train.
We diverted somewhere through Birmingham, and made it to Warrington BQ around an hour late. They then announced that our service would be terminating in Preston "because they need the train back in London", but it would be a cross-platform interchange to the 0930 from Euston to Glasgow, which was held for us.
The TM also told us that if it was his train, he'd declassify first class - so suggested we headed to the back of the train if we wanted seats, which is what we did. He also announced regularly on the PA about refund forms being available in stations, though there was no mention of free tea and coffee - I think word would have spread quickly if it was!
The TM on the 0930 didn't seem to have a clue what was going on, though - she was sounding pretty harassed, and was apologising for it being busy "due to three train loads being on this one, for some reason". Some other passengers were moaning about having to change trains, because it meant that people in London were more important than them - but I was quite happy that we were back on the move so quickly.
That does seem to be a bit of a misinterpretation of the rules - I'm almost certain that your girlfriend is entitled to a full refund. The passenger's charter refers to "delays to your journey", not to a specific train.
Virgin will compensate as per the passenger's charter for delays they cause - if she suffered over 2 hours, she'll get 100% of the affected leg back in travel vouchers. Bear in mind animals on the line are outwith the control of the TOC(s) involved.
It's obviously unfortunate she didn't get free refreshments, but practicalities can get in the way. If she was on an on-time connecting service they may not be able to offer the free items; it's just not practical.
Virgin Passengers Charter said:
It's obviously unfortunate she didn't get free refreshments, but practicalities can get in the way. If she was on an on-time connecting service they may not be able to offer the free items; it's just not practical.
With regards to refreshments on the delayed service, the charter reads:
If you have already joined our train and it is delayed for more
than 30 minutes we will provide complimentary non-alcoholic
drinks until stocks are exhausted
Not, where possible we will provide.
So, whilst practicalities may get in the way, the charter does not cover this in the way that it is worded and therefore on any occasion that the drinks are not offered Virgin are in breach of it!
The main issues are:
The staff on the initial train failed to deliver the required information clearly or to what the charter states Virgin provides.
The staff at Crewe apparently could not get rid of the passengers from the terminated service quickly enough.
The information given over the phone by Virgin Customer Services was inaccurate.
Out of interest, how did Virgin manage to get away with the 1hr=25%, 2hr=100% when the others are 30-59min = 50% and 1hr+ is 100%? Someone pulled a fast one there!
The weekend was nicely rounded off for my girlfriend by the return journey being heavily loaded and the TM not being seen in 1st class south of Lancaster! First class was not officially declassified but standard class passengers were occupying the carriages. Obviously this is something to take up with Virgin.
On a final note, this ammused me on Twitter - a response from Virgin regarding ticket checks (not to myself I add):
To which most people would respond 'Well you have insufficient resources on the train then' . . .
If you have already joined our train and it is delayed for more
than 30 minutes we will provide complimentary non-alcoholic
drinks until stocks are exhausted
Not, where possible we will provide.
So, whilst practicalities may get in the way, the charter does not cover this in the way that it is worded and therefore on any occasion that the drinks are not offered Virgin are in breach of it!
The main issues are:
The staff on the initial train failed to deliver the required information clearly or to what the charter states Virgin provides.
The staff at Crewe apparently could not get rid of the passengers from the terminated service quickly enough.
The information given over the phone by Virgin Customer Services was inaccurate.
Out of interest, how did Virgin manage to get away with the 1hr=25%, 2hr=100% when the others are 30-59min = 50% and 1hr+ is 100%? Someone pulled a fast one there!
The weekend was nicely rounded off for my girlfriend by the return journey being heavily loaded and the TM not being seen in 1st class south of Lancaster! First class was not officially declassified but standard class passengers were occupying the carriages. Obviously this is something to take up with Virgin.
On a final note, this ammused me on Twitter - a response from Virgin regarding ticket checks (not to myself I add):
To which most people would respond 'Well you have insufficient resources on the train then' . . .
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