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Worst LA for timetable information

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TheGrandWazoo

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I believe that that screen is only there due to Welsh Govt funding these screens for TrawsCymru hubs.

At the time of installation, the Welsh Bus Data service didn't exist. I was told by one Welsh LA that the intention was that when WBDS was up and running, screens across Wales would start to use live departure times.
Live times would be better but it was more that you had just three lines of information at a notionally substantial hub. At Corwen, there’s much more on the display plus full departure listings.

North Wales is appalling (Flintshire worst, then Conwy then Denbighshire) plus Arriva as a lacklustre major operator and a selection of small low-ish quality firms.
 
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WAB

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I personally would never think to use a bus stop timetable. Timetables change so frequently that I've come across stop timetables printed within the last 30 days which were already not

In a lot of places, I think we need to accept that no party is particularly interested in providing timetable posters at stops and reason from first principles.

What information do people need at the stop itself?

  1. Confirmation that they're at the right stop (i.e., that their desired route stops there and in the right direction)
  2. Information on where to find the current timetable, route map, live departures etc.

I knocked up an example of what could be put up at stops. It gives an idea of the travel options available from stops whilst not promoting times which fall out of date. The routes themselves are far less vulnerable to being rendered out of date, and it still in any case forces the user to plan their travel by a medium which is actually updated.


bus stop poster.jpg
 

HullRailMan

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East Riding of Yorkshire council don’t provide any information at bus stops at all, and their website just has a link to Traveline. Anything at bus stops is provided by the bus operator.
 

markymark2000

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@WAB, That's a rather interesting idea and I do think that it has potential in some areas, especially little used stops where the cost of providing a timetable isn't likely to be useful to many, if any passengers.

The only thing that I think I would expand on is giving a little bit more specific information. Such as T2 operates every 2 hours. Just to give people some idea on the frequency. Even though frequency can change sometimes, it's rare for the headline frequency to change.
 

ChrisC

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Derbyshire is definitely one of the better authorities for public transport information - shame that they no longer produce the excellent three regional books though.
I definitely agree that Derbyshire is one of the better authorities for providing public transport information and timetables. Perhaps, occasionally the information at bus stops is not as good as it could be, but their online timetable information is fantastic compared to most other authorities outside of large urban areas. Derbyshire have a complete online library of timetables. I live in neighbouring Nottinghamshire where they just direct you to the individual bus companies or Traveline for timetable information.
 
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TheGrandWazoo

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I personally would never think to use a bus stop timetable. Timetables change so frequently that I've come across stop timetables printed within the last 30 days which were already not

In a lot of places, I think we need to accept that no party is particularly interested in providing timetable posters at stops and reason from first principles.

What information do people need at the stop itself?

  1. Confirmation that they're at the right stop (i.e., that their desired route stops there and in the right direction)
  2. Information on where to find the current timetable, route map, live departures etc.

I knocked up an example of what could be put up at stops. It gives an idea of the travel options available from stops whilst not promoting times which fall out of date. The routes themselves are far less vulnerable to being rendered out of date, and it still in any case forces the user to plan their travel by a medium which is actually updated.


View attachment 161028

The use of roadside publicity including departure times is important though I remember in my youth (in those halcyon days of regulation), most stops had nothing. Only in larger places might you find a bus company timetable case attached to the side of a pub.

However, the experience I had in Llandudno was perhaps typical of the North Wales trip out. Llandudno is one of those tourist towns (for the uninitiated) that has always relied on roadside stops rather than a bus station AFAIK. I got off one bus and had a bit of a stroll. I was sort of confident where I needed to go but at the stop in question... no signage, timetable case damaged/missing, digital display out of order. Conwy was really odd with roadside timetables at some points (like through Rhos) and yet ignored elsewhere.

Certainly, it would be good to know at general roadside stops to have a departure listing. At bus stations and town centres, perhaps something more like maps as to where to catch your bus. This is especially important in tourist areas.
 
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There are good and bad LAs in Scotland as well. Perth and Kinross update their bus stop displays. Dumfries and Galloway I have lately found to be mixed with some stops showing out of date or non consistent displays. East Lothian have historically been awful whilst Midlothian seem to have abandoned any attempt at bus timetable displays or maintenance of their bus shelters. Scottish Borders is a bit of a mixture with at stop displays in some areas and referring passengers to the Borders Buses or Traveline app in others. In Edinburgh it is fine if you want a Lothian bus but no other operator’s services get a look in.
In Edinburgh, it's really up to the operators themselves to provide printed timetables in bus stop cases and Lothian are excellent at doing so, even in remote locations. Companies like First, McGill's, Horsburgh and Stagecoach have been very poor historically. They have flurries of activity, possibly when launching new routes or after a spate of complaints. Subsequently they lose interest, perhaps when they see the amount of effort/cost involved and when challenged will claim it's up to councils to provide publicity.

Flags owned by the council are updated by Lothian Buses to show route numbers for all operators. Of course this depends on accurate information coming from the original operator and being interpreted accurately by the guy with the stickers. Mistakes seem less common nowadays but that's probably because very few non-Lothian services remain in Edinburgh.

Edinburgh Council have been working on a new system of electronic bus stop display screens over the past few years, installed at busier locations. In the longer term these are intended to show real time 'next bus' information for all operators, however at present most services just default to the standard timetable.
 

Busaholic

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@WAB, That's a rather interesting idea and I do think that it has potential in some areas, especially little used stops where the cost of providing a timetable isn't likely to be useful to many, if any passengers.

The only thing that I think I would expand on is giving a little bit more specific information. Such as T2 operates every 2 hours. Just to give people some idea on the frequency. Even though frequency can change sometimes, it's rare for the headline frequency to change.
I agree with you both, that should be the minimum level of acceptable information. Ideally, every stop should have current timetables but we have to accept the reality that ideals went out of the window long ago in many areas and are unlikely to return.
 

markymark2000

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The use of roadside publicity including departure times is important
I agree with you both, that should be the minimum level of acceptable information. Ideally, every stop should have current timetables but we have to accept the reality that ideals went out of the window long ago in many areas and are unlikely to return.
I think the current 'Do nothing' situation from operators and councils is unacceptable. I think the proposal put forward by WAB is kind of a 'do minimum' option which gives people the basic information they need. The basic reassurance that you are in the right place goes a very long way.


However, the experience I had in Llandudno was perhaps typical of the North Wales trip out. Llandudno is one of those tourist towns (for the uninitiated) that has always relied on roadside stops rather than a bus station AFAIK. I got off one bus and had a bit of a stroll. I was sort of confident where I needed to go but at the stop in question... no signage, timetable case damaged/missing, digital display out of order. Conwy was really odd with roadside timetables at some points (like through Rhos) and yet ignored elsewhere.
Llandudno is particularly bad because of the amount of wrong information on journey planners. Many routes linking to stops which don't exist, or linking to stops which they don't serve, journey planners showing routes that don't exist, Some stops not existing at all in NAPTAN (bus stop database in basic terms) so journey planners aren't picking up the stops. Thankfully, someone I know has been working with Traveline Cymru and Arriva to try and get the issues resolved but it's a long, slow process.
 

Teapot42

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I personally would never think to use a bus stop timetable. Timetables change so frequently that I've come across stop timetables printed within the last 30 days which were already not

...

I knocked up an example of what could be put up at stops. It gives an idea of the travel options available from stops whilst not promoting times which fall out of date. The routes themselves are far less vulnerable to being rendered out of date, and it still in any case forces the user to plan their travel by a medium which is actually updated.
I guess my concern about bus stops isn't just about not having timetables, it's that services of some operators aren't mentioned at all. Certainly in Derbyshire there are stops you would only think a Wellglade company served and not be aware that Hulleys also ran from there.

I think to your list I'd add a simple network map plus 'nearby stops' information. The former helps you get a feel of 'what goes where' and the latter because in some cases you might end up at a stop with only one service, but a 10 minute walk might get you to a one with much better provision.

Whether they'd work with the typical UK attitude to public property, but in many European countries I've seen e-ink type displays which almost replace a timetable case and show some info on the next bus and service pattern.

I'd also like to think in more rural areas where a cellular signal might be less reliable that bus stops could have WiFi fitted so people at least have a means of checking timetables and live bus tracking. As an aside, I noticed the stops in Paris all have USB charging points, something which would also be useful I feel.

(And yes, I fully expect the 'who pays' comments - I'm hoping priorities might improve under the next administration)
 

TheGrandWazoo

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I guess my concern about bus stops isn't just about not having timetables, it's that services of some operators aren't mentioned at all. Certainly in Derbyshire there are stops you would only think a Wellglade company served and not be aware that Hulleys also ran from there.

I think to your list I'd add a simple network map plus 'nearby stops' information. The former helps you get a feel of 'what goes where' and the latter because in some cases you might end up at a stop with only one service, but a 10 minute walk might get you to a one with much better provision.

Whether they'd work with the typical UK attitude to public property, but in many European countries I've seen e-ink type displays which almost replace a timetable case and show some info on the next bus and service pattern.

I'd also like to think in more rural areas where a cellular signal might be less reliable that bus stops could have WiFi fitted so people at least have a means of checking timetables and live bus tracking. As an aside, I noticed the stops in Paris all have USB charging points, something which would also be useful I feel.

(And yes, I fully expect the 'who pays' comments - I'm hoping priorities might improve under the next administration)
I don't know if having a list of operators is that important.

At the end of the day, passengers/customers need to know what times a bus departs from a stop and where to. Referring back to Co Durham (as you mentioned it before), most bus stop flags are county council branded and the timetable departure lists are standard black and white departure lists. The operator, whilst listed, is almost incidental.

As for maps at stops, I think it should be done in town centres especially where you have several separate streets where buses call in, such as Salisbury or Darlington.

Interesting that you mention wi-fi at stops. At Betws y Coed station, the digital display that showed only the next three bus departures did also have a QR code to link into timetables (Traveline Cymru?) but the 4G signal on vodafone is woeful. Not very good.

I think the current 'Do nothing' situation from operators and councils is unacceptable. I think the proposal put forward by WAB is kind of a 'do minimum' option which gives people the basic information they need. The basic reassurance that you are in the right place goes a very long way.
Whilst not wishing to "do down" this suggestion, it still needs some basic commitment from local authorities/operators to keep on top of things.

Heading back south on Saturday, I called into Oswestry for the Costa drive thru (and see the forlorn former Arriva depot) and the bus stop flags still have the branding for when the 70 to Shrewsbury got Kickstart funding. It became the X4/X5 in (though the X4 has since been dropped). There are timetables in cases that I think are valid so (I didn't check), somewhat perversely and almost counter intuitively, the fact that timetables change means that they (operator or council) feel more obliged to update them which if they had a "this route serves this stop" and a QR code, that might mean they're less likely to sort if anything does change.

There were still bus stops flags in Bristol that referred to services that had been withdrawn for years. Now the council don't bother with numbers on flags - real time info and departure lists for all services are sufficient.
 

Teapot42

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I don't know if having a list of operators is that important.
Ah, sorry, I think you've misunderstood my point.

I'd agree there is little benefit in mentioning which operators serve a stop, but all services from all operators should be mentioned. I've seen many stops in Derbyshire that have clear information for Wellglade services but nothing for other services. If it needs an operator to take the initiative to get stops updated then I've got no problem with that, but one condition of them having their own access to a stop should be that they include details of all services which call there.

As for maps at stops, I think it should be done in town centres especially where you have several separate streets where buses call in, such as Salisbury or Darlington.
I think it can have more widespread benefits. A lot of people are nervous about using public transport and while I'm sure plenty would dismiss them, I'd rather give them the tools to better understand what their options are. Not everyone is fluent with smartphones, not everyone has a great sense of direction. There is probably more need in the more touristy areas where people might not have local knowledge, but I'd advocate for a significant number of stops to have information showing nearby ones with other services, a diagram showing what connections they can make from where they are any so on.

As an example, someone visiting Longshaw might walk down to Padley Gorge, and from the bus stop there they'd think only the 65 goes near there. A map could show that at nearby Fox House they can pick up the more frequent 272 as an alternative.

Interesting that you mention wi-fi at stops. At Betws y Coed station, the digital display that showed only the next three bus departures did also have a QR code to link into timetables (Traveline Cymru?) but the 4G signal on vodafone is woeful. Not very good.
I've got a sort of vision for a basic bus stop / shelter that could be one or two perching seats with a simple wrap around side and stop. Enough to keep the worst of the weather off. Built in cases for timetables and maps, solar panel, light and charger. Some form of connectivity to show departures on a built in display. Something fairly cheap to manufacture and which doesn't need any infrastructure to install. Ideal for remote locations as well as quieter suburbs and the like.
 

takno

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I've got a sort of vision for a basic bus stop / shelter that could be one or two perching seats with a simple wrap around side and stop. Enough to keep the worst of the weather off. Built in cases for timetables and maps, solar panel, light and charger. Some form of connectivity to show departures on a built in display. Something fairly cheap to manufacture and which doesn't need any infrastructure to install. Ideal for remote locations as well as quieter suburbs and the like.
Sadly the wrap-around bit is likely to block pavements in a lot of locations, and solar panels are unacceptable because somebody has decided that you need stick soil over the top of them and turn them into "living" shelters for some reason.

Devon County Council's current strategy focuses on all the bus stops having all sorts of grand facilities. The only impact I've seen so far is that the on-road stops at Sowton P&R have been closed as not posh enough, and now I have to walk an extra mile and a half through an industrial estate to get my bus at Honiton P&R. Apparently the shelters there are lovely and the extra walk should be well worth it.
 

ChrisC

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It is important that timetables at bus stops are kept up to date. The LA and bus companies need to work together to ensure information at bus stops is accurate. People should not be left waiting at a bus stop for a non existing bus because the timetable is out of date. Also buses should not be running empty because they haven’t been advertised.

An example local to me in Nottinghamshire.
This time 2 years ago, Trent Barton announced that they were going to withdraw from running the hourly 141 bus service. Notices produced by Trent Barton were quickly displayed at every bus stop stating that the service would be withdrawn from the beginning of September. After lots of local petitions and action from local councillors, Nottinghamshire County Council agreed to subsidise the service, keeping it to the same timetable, and Stagecoach Mansfield agreed to operate it.

Stagecoach took over running the route from the beginning of September operating it to exactly the same timetable. However, the Trent Barton notices stating that the service had ceased running remained displayed at every bus stop for many weeks. It wasn’t just visitors who would have thought that there were no longer any buses running but many locals in the villages served also thought that they no longer had a bus service. After around 6 weeks I contacted my local councillor, who was very concerned about this, and the Trent Barton notices were removed and new Stagecoach timetables appeared within a week.
 

Man of Kent

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I guess my concern about bus stops isn't just about not having timetables, it's that services of some operators aren't mentioned at all. Certainly in Derbyshire there are stops you would only think a Wellglade company served and not be aware that Hulleys also ran from there.

I think to your list I'd add a simple network map plus 'nearby stops' information. The former helps you get a feel of 'what goes where' and the latter because in some cases you might end up at a stop with only one service, but a 10 minute walk might get you to a one with much better provision.

Whether they'd work with the typical UK attitude to public property, but in many European countries I've seen e-ink type displays which almost replace a timetable case and show some info on the next bus and service pattern.

I'd also like to think in more rural areas where a cellular signal might be less reliable that bus stops could have WiFi fitted so people at least have a means of checking timetables and live bus tracking. As an aside, I noticed the stops in Paris all have USB charging points, something which would also be useful I feel.

(And yes, I fully expect the 'who pays' comments - I'm hoping priorities might improve under the next administration)
I'm only guessing, but Derbyshire may well require a written agreement from an operator before they can put up their own displays and bus stop flags. It would give conditions and obligations e.g. what is acceptable to display; how long is to be allowed for an out-of-date display to be removed; methods of working; how to share a case if there is more than one operator; and so on. It may even require a payment to ensure that the authority can remove material if the operator was to go bust (this is a standard condition on brown tourist signs round here, for example). Unsurprisingly, smaller operators usually find it more difficult to comply with these requirements than do larger companies.

At one local authority I work with, it has basically ended up being the large operator does its own, and the authority does the rest, although this is aided by the fact that there are almost no commercial services run by the small operators, so the split is pretty much large operator commercial/small operator tendered.

The budget copes with this, and the Enhanced Partnership makes provision to charge an operator for commercial services if they don't produce their own (I think Transport for West Midlands charges everyone, there will be other examples that are permissible under Transport Act legislation).

But the last price I saw for an e-ink display was around £8000, which buys an awful lot of paper publicity.

I've got a sort of vision for a basic bus stop / shelter that could be one or two perching seats with a simple wrap around side and stop. Enough to keep the worst of the weather off. Built in cases for timetables and maps, solar panel, light and charger. Some form of connectivity to show departures on a built in display. Something fairly cheap to manufacture and which doesn't need any infrastructure to install. Ideal for remote locations as well as quieter suburbs and the like.

If it's got a light and charger, it needs power, which means solar panels and batteries if not connected to the mains. And as new provision, it would have to meet in full all requirements for disabled access, so it almost certainly won't be small, simple or cheap. For example, step-free access for a modular unit either requires the site to be excavated (so a shelter can be dropped into it with its floor level with the pavement), or a ramp provided, which potentially has negative impacts on pavement widths, may interfere with utilities and so on.

I'm sorry this all sounds rather negative. Fundamentally I agree with most of what you are proposing, but from many years of experience, I know exactly how difficult and costly it all is to achieve.
 

TheGrandWazoo

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I've seen many stops in Derbyshire that have clear information for Wellglade services but nothing for other services. If it needs an operator to take the initiative to get stops updated then I've got no problem with that, but one condition of them having their own access to a stop should be that they include details of all services which call there.
In Co Durham and in many other counties (e.g. Gloucestershire, Wiltshire, Gwynedd, Northumberland), it is the local authority that provides roadside information, and it really is operator agnostic - it's stated but not with any importance.

However, in somewhere like Somerset, the county council don't do it (as it's not a statutory requirement). Instead, they leave it to the operators. Most services outside those operated by First or South West Coaches are tendered yet there is no stipulation to provide roadside publicity, few firms geared up to do it, and then you have timetable cases (that may be company or LA owned) with more than one operator so then you have the challenge of enabling access, consistency/quality of publicity.
There is probably more need in the more touristy areas where people might not have local knowledge, but I'd advocate for a significant number of stops to have information showing nearby ones with other services, a diagram showing what connections they can make from where they are any so on.
Think usage will be fairly minimal for maps outside of town centres. TBH, we're struggling to get times at stops in the main. Maybe nice to have but whilst that sort of map is really useful in town centres and tourist areas, there's perhaps an acknowledgement as to what we can do.

I might add that the tech savvy will be onto it anyway and those who are not might be of a demographic where they are less likely to walk half a mile for a more frequent service.
 

WAB

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However, the experience I had in Llandudno was perhaps typical of the North Wales trip out. Llandudno is one of those tourist towns (for the uninitiated) that has always relied on roadside stops rather than a bus station AFAIK. I got off one bus and had a bit of a stroll. I was sort of confident where I needed to go but at the stop in question... no signage, timetable case damaged/missing, digital display out of order. Conwy was really odd with roadside timetables at some points (like through Rhos) and yet ignored elsewhere.
Llandudno is particularly bad because of the amount of wrong information on journey planners. Many routes linking to stops which don't exist, or linking to stops which they don't serve, journey planners showing routes that don't exist, Some stops not existing at all in NAPTAN (bus stop database in basic terms) so journey planners aren't picking up the stops. Thankfully, someone I know has been working with Traveline Cymru and Arriva to try and get the issues resolved but it's a long, slow process.
Always a bugbear of mine - in fact, my friends at TfW are always fed up with me complaining about Llandudno...

Certainly, it would be good to know at general roadside stops to have a departure listing. At bus stations and town centres, perhaps something more like maps as to where to catch your bus. This is especially important in tourist areas.
I think to your list I'd add a simple network map plus 'nearby stops' information. The former helps you get a feel of 'what goes where' and the latter because in some cases you might end up at a stop with only one service, but a 10 minute walk might get you to a one with much better provision.
I think it'd be reasonable to divide all stops into [timetable + map] , [routes + map] , and [routes]. The proportion of each would vary depending on how much the LA is willing to spend keeping up to date, but you'd ideally have the most info at town centre stops, transport interchanges, and tourist destinations.

Whilst not wishing to "do down" this suggestion, it still needs some basic commitment from local authorities/operators to keep on top of things.
There are timetables in cases that I think are valid so (I didn't check), somewhat perversely and almost counter intuitively, the fact that timetables change means that they (operator or council) feel more obliged to update them which if they had a "this route serves this stop" and a QR code, that might mean they're less likely to sort if anything does change.
Easier to justify financially though if you only have to reissue when a route is added or is substantially re-routed.

I think it can have more widespread benefits. A lot of people are nervous about using public transport and while I'm sure plenty would dismiss them, I'd rather give them the tools to better understand what their options are. Not everyone is fluent with smartphones
At what cost though? I suppose what I'm suggesting is reworking at-stop information given the neglect seen at a large proportion of bus stops in the UK - to try and minimise outdated information whilst still ensuring the absolute essentials are provided at each stop.
 

RT4038

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The crux of the matter is (a) how much budget there is available and how much (in staff time, timetable/information preparation and infrastructure) does this budget buy, and (b) how many of the staff that the budget buys have the competence and the interest to execute the work accurately and informatively.

In a Local Authority, the people setting/influencing the public transport information budget will likely not be public transport orientated at all, and will have funding their main (financially a problem) statutory duties (adult and child social care and Special Education Needs) at the forefront of their minds. Even if there is anything but token budget, there is no guarantee that the staff executing the work are public transport orientated, that their quantity is sufficient to achieve anything worthwhile, and/or that their skills are appropriate. Even in bus companies, both large and small, there is precious little budget available, and staff that are public transport/customer focused!!!!!
 

TheGrandWazoo

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Easier to justify financially though if you only have to reissue when a route is added or is substantially re-routed.
I get what you're saying. My statement is that you have that already in that we often see timetables updated yet stuff like route numbers on flags isn't touched. The concern would be the council pop up a notice and go "job done" and that's it. That's why I say it's counter intuitive but almost the changes to timetables are an incentive to make sure things are updated.
The crux of the matter is (a) how much budget there is available and how much (in staff time, timetable/information preparation and infrastructure) does this budget buy, and (b) how many of the staff that the budget buys have the competence and the interest to execute the work accurately and informatively.

In a Local Authority, the people setting/influencing the public transport information budget will likely not be public transport orientated at all, and will have funding their main (financially a problem) statutory duties (adult and child social care and Special Education Needs) at the forefront of their minds. Even if there is anything but token budget, there is no guarantee that the staff executing the work are public transport orientated, that their quantity is sufficient to achieve anything worthwhile, and/or that their skills are appropriate. Even in bus companies, both large and small, there is precious little budget available, and staff that are public transport/customer focused!!!!!
Once again @RT4038 is on the money (as a rather appropriate phrase).

The fact is that local authority budgets have been slashed since 2010. Fun fact - before 2018, there were five instances of section 114 notices (LA effectively being bankrupt) and since then, there's been eleven. Many are currently raising council tax to the max ceiling, cutting services and selling off assets in order to just manage their statutory responsibilities.

People on a public transport forum are naturally going to think that public transport expenditure should be a priority. In a world where social care costs have gone through the roof, it's a surprise that more LAs haven't pulled more funding. And of course, in a perfect world, every employee would have the skills and commitment to be transport focussed. However, what we've seen is that experienced hands have retired and their duties tagged onto another persons role.

In a way, and whilst not entirely a fan of PTEs because of some of the largesse, at least their role and funding is ringfenced.
 

Teapot42

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But the last price I saw for an e-ink display was around £8000, which buys an awful lot of paper publicity.
Do you have any context for that price? Was it a one-off, or did it come with a contract to maintain and manage the data connection, installation and so on?

The reason I ask is that I'm an electronics engineer and I know something like that could be mass produced for less than 1% of that price, especially these days when you can buy cellular modems for under £20 and LPWAN systems even cheaper, although they require some investment in a backbone network.

However, installation and on-going running costs, plus things like certification costs - radio isn't cheap to get the necessary approvals for - can bump things up. However, even then, that price seems way OTT and I can't see how the widespread deployment I see elsewhere could have happened if they were being charged anything close to that amount.
If it's got a light and charger, it needs power, which means solar panels and batteries if not connected to the mains. And as new provision, it would have to meet in full all requirements for disabled access, so it almost certainly won't be small, simple or cheap. For example, step-free access for a modular unit either requires the site to be excavated (so a shelter can be dropped into it with its floor level with the pavement), or a ramp provided, which potentially has negative impacts on pavement widths, may interfere with utilities and so on.
Solar is getting more and more cost effective, in urban settings power is usually readily available. I'm also not thinking of a shelter you enter, so disabled access might not be such an issue. I'm thinking more almost an open fronted phone booth type thing, just to give basic shelter.

Another thing I've just remembered, a local operator posted during the winter that it would be helpful to their drivers if early morning passengers carried a torch so they could see someone was waiting. My idea was to incorporate a very low powered light with presence detection that could turn up when someone was waiting, and possibly even a button to press which lit up to indicate to the driver to stop.
 

Spsf3232

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My vote is for the Western Isles in Scotland. No timetable information at stops, online timetables are not the easiest to read especially when they issue one for each direction.

Stornoway bus station has 4 bus stances yet not a single bus stop shows what bus goes to where which is especially bad for multiple stops in a bus station!

Considering the amount of tourists that pass through it's extremely badly advertised!
 

markymark2000

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Interesting that you mention wi-fi at stops. At Betws y Coed station, the digital display that showed only the next three bus departures did also have a QR code to link into timetables (Traveline Cymru?) but the 4G signal on vodafone is woeful. Not very good.
Are many people connecting to wifi related to public transport? I thought that uptake had massively reduced in recent years with more people using mobile data? I know that doesn't help with you saying about poor signal but if wifi was provided, it would cost money and would anyone even use it?

Whilst not wishing to "do down" this suggestion, it still needs some basic commitment from local authorities/operators to keep on top of things.
I agree fully it still requires some commitment from someone. Hopefully less commitment required though means more LAs/Ops would go for it. If someone tells you that to maintain something you must update it every 3 months, you are less likely to opt for it versus something that you need to update once per year perhaps?

There's flaws with the suggestion from WAB, if it helps just 1 or 2 LAs/operators give some information though, it's worth giving consideration to. That's all I am thinking. Something is better than nothing and the commitment needed should be minimal (unless the area has a lot of network revamps).

Heading back south on Saturday, I called into Oswestry for the Costa drive thru (and see the forlorn former Arriva depot) and the bus stop flags still have the branding for when the 70 to Shrewsbury got Kickstart funding. It became the X4/X5 in (though the X4 has since been dropped). There are timetables in cases that I think are valid so (I didn't check), somewhat perversely and almost counter intuitively, the fact that timetables change means that they (operator or council) feel more obliged to update them which if they had a "this route serves this stop" and a QR code, that might mean they're less likely to sort if anything does change.
I believe that in Shropshire, publicity it down to the operator and I know Arriva has a publicity person. Delegating the timetables is one thing, it's a whole other thing for them to sort flags. Flags are costly and it's going up ladders to attach them. You can't go up a ladder these days without 3 people to check the ladder is secure, having a full harness, and you need to close the road for half a day just incase an inpatient driver passes too closely, then you need a site supervisor. You get where this is going. An enthusiastic driver wanting to help out can easily replace bus stop posters, never in a million years would they be told they could go and change a bus stop flag though. I say that as someone who has put up bus stop timetables in a bus stop but I can safely say you wouldn't get me up a ladder attaching flags to lampposts etc.

My vote is for the Western Isles in Scotland. No timetable information at stops, online timetables are not the easiest to read especially when they issue one for each direction.

Stornoway bus station has 4 bus stances yet not a single bus stop shows what bus goes to where which is especially bad for multiple stops in a bus station!

Considering the amount of tourists that pass through it's extremely badly advertised!
You can add to this Western Isles refusing to properly update their Traveline entries so if try to use a journey planner to simplify things for yourself, there is a good chance that it is wrong.
 

Teapot42

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1,102
Are many people connecting to wifi related to public transport? I thought that uptake had massively reduced in recent years with more people using mobile data? I know that doesn't help with you saying about poor signal but if wifi was provided, it would cost money and would anyone even use it?
I think it has a place if targetted. Poor signal areas (don't forget one network may be fine but others won't) and areas popular with foreign tourists. The loss of mobile roaming doesn't just affect us post-Brexit.

There is also scope to have a captive portal which takes you directly to local timetable information. Indeed, if you were worried about data costs then you could host the site locally and it bring updates over a limited link along with real time information and so on.
 
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TheGrandWazoo

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There's flaws with the suggestion from WAB, if it helps just 1 or 2 LAs/operators give some information though, it's worth giving consideration to. That's all I am thinking. Something is better than nothing and the commitment needed should be minimal (unless the area has a lot of network revamps).
The concern, as I say, is that it becomes "job done" and it's less likely to be updated than a timetable. Just my view.
I believe that in Shropshire, publicity it down to the operator and I know Arriva has a publicity person. Delegating the timetables is one thing, it's a whole other thing for them to sort flags. Flags are costly and it's going up ladders to attach them. You can't go up a ladder these days without 3 people to check the ladder is secure, having a full harness, and you need to close the road for half a day just incase an inpatient driver passes too closely, then you need a site supervisor. You get where this is going. An enthusiastic driver wanting to help out can easily replace bus stop posters, never in a million years would they be told they could go and change a bus stop flag though. I say that as someone who has put up bus stop timetables in a bus stop but I can safely say you wouldn't get me up a ladder attaching flags to lampposts etc.
I'm fairly certain that it's Arriva and they do update their timetables. The health and safety issue isn't as bad as you fear. However, it does take time and hence why I'm less bothered about having route numbers on bus stop flags.
 

Statto

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Before franchising Greater Manchester was one of the best areas for up to date bus information at bus stops, they often put route numbers up on most if not all the flags even if it's the only route using that road, great effort considering the amount of changes operators made in the GM area, were some routes changed what felt like every 6 weeks.
 

Red Onion

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Aberdeen
Not hugely blaming Aberdeenshire for this but it’s not unusual to have five different timetables active for a service with the information at the stops, the live departure boards at interchanges, the information on Traveline, the Stagecoach App and the Stagecoach website all showing different things. There’s no joined up thinking between the various stakeholders to produce one timetable and it’s largely a guessing game as to which one is right. Part of the reason I rarely use the bus now (the others are out the scope of this thread)
 

TUC

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I discovered recently that Metro's electronic 'next buses' timetable displays in the newly built Halifax bus station are not 'real time'. They do not reflect any late running or cancellations, even though such information is routinely available online. How can a new 2020s bus station have bern built without such basic functionality? What's the advantage of electronic displays over paper timetable boards if they do not have live updates?
 

Teapot42

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Before franchising Greater Manchester was one of the best areas for up to date bus information at bus stops, they often put route numbers up on most if not all the flags even if it's the only route using that road, great effort considering the amount of changes operators made in the GM area, were some routes changed what felt like every 6 weeks.
I must admit I don't know if this is common practice, but I do know TFGM used to charge operators for stop usage, so having such income would provide a means to keep stops current. And conversely, if things weren't kept up to date then operators would have a valid complaint.
 

Andyh82

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19 May 2014
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I discovered recently that Metro's electronic 'next buses' timetable displays in the newly built Halifax bus station are not 'real time'. They do not reflect any late running or cancellations, even though such information is routinely available online. How can a new 2020s bus station have bern built without such basic functionality? What's the advantage of electronic displays over paper timetable boards if they do not have live updates?
I’ve seen cancellations displayed on the displays at Halifax Bus Station

In terms of delays, doesn’t it rely on the operators sending data that links trips together into the running boards. As it’s a bus station everything starts there so nothing is running late at that point but the previous trips may be.

They will use the same back office system as all the other real time displays in West Yorkshire
 

Citistar

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4 Apr 2017
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The Magical Mendips
The crux of the matter is (a) how much budget there is available and how much (in staff time, timetable/information preparation and infrastructure) does this budget buy, and (b) how many of the staff that the budget buys have the competence and the interest to execute the work accurately and informatively.

This is the key issue for me. My local authority (the West of England Combined Authority) spends a massive amount of money updating bus stop timetable displays with full colour, laminated printouts twice a year, but they're appalling. The software is set to autopilot and the same default layout display is produced for everywhere, which in my local area means that most of the stops have whole services missing from them (due to poor use of available space), nonsensical groupings or misleading diagrams. There is no attention to detail, seemingly no proofreading and nobody doing the job seems to have an ounce of interest in the quality of what they're producing. Worst of all, because they're a black box organisation where we're not allowed to know any of the staff inside, it is impossible to direct feedback to anywhere where it might be absorbed. I raised this issue at a recent operator meeting requesting a formal response, but as usual it has been totally ignored. If this is the bright civic future of total regulation and control freakery, then we seemingly have to accept this careless, wasteful incompetence as the norm.
 
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