Delay Repay/Break Of Journey

[Leisurefirst]

Hi there,
Hypothetical but entirely probable scenario coming up...

Travelling from Aviemore to Stirling.
Staying overnight.
Continuing the next day to Glasgow Queen Street then to Glasgow Central and onto Euston.

Return half of Anytime Return from AVM to GLQ/GLC.
Advance Single from GLC to EUS.

In the of course highly unlikely event that the Avanti service from GLC to EUS is delayed or cancelled, would Delay Repay be payable...

Only from GLC to EUS.
From STG to EUS.
Or AVM to EUS.

(I'm guessing STG to EUS but unsure so clarification much appreciated, thanks )

 

[MrJeeves]

In the of course highly unlikely event that the Avanti service from GLC to EUS is delayed or cancelled, would Delay Repay be payable...

Only from GLC to EUS.
From STG to EUS.
Or AVM to EUS.

(I'm guessing STG to EUS but unsure so clarification much appreciated, thanks )

Your guess is correct, but generally the calculation would still be against the full price of the tickets, effectively ignoring that you partly used the return portion without issue.

 

[Leisurefirst]

Your guess is correct, but generally the calculation would still be against the full price of the tickets, effectively ignoring that you partly used the return portion without issue.

Many thanks for that.
Also re split tickets, what happens if you are travelling with two different operators and there is a strike affecting one operator only?
You wish to either travel on another day or obtain a refund as per the affected operator's advice. What is the situation regarding the other non-affected operator's ticket?
Would the same options be available by virtue of it being one journey like Delay Repay or not?
Also, would buying the two different tickets from the same ToC/agent help in this regard?
Thanks again in advance.

 

[yorkie]

Many thanks for that.
Also re split tickets, what happens if you are travelling with two different operators and there is a strike affecting one operator only?
You wish to either travel on another day or obtain a refund as per the affected operator's advice. What is the situation regarding the other non-affected operator's ticket?
Would the same options be available by virtue of it being one journey like Delay Repay or not?
Also, would buying the two different tickets from the same ToC/agent help in this regard?
Thanks again in advance.

What is your full itinerary, as booked, what tickets are held, and was it booked in one transaction?

 

[Leisurefirst]

What is your full itinerary, as booked, what tickets are held, and was it booked in one transaction?

Hi,
06.10 Euston to Manchester Piccadilly with split tickets (Advances & Day Single) travelling on and booked with Avanti.
08.50 Manchester Piccadilly to Windermere with Northern going to book Advance Single.
(These weren't available when booking the EUS to MAN tickets).

Just wondering if one or the other has strike action in terms of refunds or eligibility to travel another day would it be best to have also booked with Avanti or it doesn't matter?

 

[yorkie]

Hi,
06.10 Euston to Manchester Piccadilly with split tickets (Advances & Day Single) travelling on and booked with Avanti.
08.50 Manchester Piccadilly to Windermere with Northern going to book Advance Single.
(These weren't available when booking the EUS to MAN tickets).

Just wondering if one or the other has strike action in terms of refunds or eligibility to travel another day would it be best to have also booked with Avanti or it doesn't matter?

You may combine those tickets for one journey.

If you choose not to use the tickets and claim a refund, then you can do so, however if one of the trains is running, and if the tickets were booked from different retailers, this may be tricky to achieve and the retailer of the unaffected leg might be resistant to providing a full refund on that basis. If they were bought from the same retailer, but in different transactions, then it should be fine but it could still be a manual process.

If you choose to use the tickets, and one or more operators validates travel for an alternative day/time then that is sufficient to valdiate the whole journey, but again the unaffected operator may give you hassle for doing that.

Therefore, it is adviseable to obtain all tickets in one transaction from one retailer, and to obtain a through itinerary clearly showing all trains and all tickets used, as evidence of the contract for the entire journey.

Just wondering if one or the other has strike action in terms of refunds or eligibility to travel another day would it be best to have also booked with Avanti or it doesn't matter?

If possible, wait until all legs are purchasable and buy it as a through journey; there are websites that will identify cheaper combinations of two or more tickets for a through journey and provide a through itinerary alongside the appropriate combination of tickets. Our website does this.

If you must book as separate 'journeys', then I would do it in one transaction if possible; if that is not possible (e.g. if you are keen to get Advance tickets for part of the journey that is on sale, when the other part isn't), then it is best to book with one retailer.

I don't know if Avanti are a good retailer to use in terms of giving hassle-free refunds in such situations.

 

[Leisurefirst]

You may combine those tickets for one journey.

If you choose not to use the tickets and claim a refund, then you can do so, however if one of the trains is running, and if the tickets were booked from different retailers, this may be tricky to achieve and the retailer of the unaffected leg might be resistant to providing a full refund on that basis. If they were bought from the same retailer, but in different transactions, then it should be fine but it could still be a manual process.

If you choose to use the tickets, and one or more operators validates travel for an alternative day/time then that is sufficient to valdiate the whole journey, but again the unaffected operator may give you hassle for doing that.

Therefore, it is adviseable to obtain all tickets in one transaction from one retailer, and to obtain a through itinerary clearly showing all trains and all tickets used, as evidence of the contract for the entire journey.



If possible, wait until all legs are purchasable and buy it as a through journey; there are websites that will identify cheaper combinations of two or more tickets for a through journey and provide a through itinerary alongside the appropriate combination of tickets. Our website does this.

If you must book as separate 'journeys', then I would do it in one transaction if possible; if that is not possible (e.g. if you are keen to get Advance tickets for part of the journey that is on sale, when the other part isn't), then it is best to book with one retailer.

I don't know if Avanti are a good retailer to use in terms of giving hassle-free refunds in such situations.

Thank you for all the advice, much appreciated.
Yes, the Avanti Advances went on sale weeks ago and the Northern leg only last Friday.
I'll probably book the Northern Advance through Avanti as well in that case, cheers.