Surely the very point you can pick up tickets bought on-line from the machine at any station undermines the argument that a general ability for them to be able to issue tickets starting at any station would cause fraud.
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Ticket Sale refused
- Thread starter lyesbkz
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RJ
Established Member
It's a very common trick - especially with Oystercard holders who will ask for a ticket from Zone 6 or somewhere like Redill to down south - when I interrogate the card, it only holds a Z1-2 Travelcard.
As for the rules of retail, there's a difference between impartiality and having to offer a full range. I'm required to be impartial, but I'm within my right to refuse the sale of tickets requiring reservations at any time.
lyesbkz
Member
How would it be impartial if you, for example, chose to refuse the sale of any tickets with a certain route?
Lampshade
Established Member
There's a London Midland ticket booth next to platform 11 at Euston, that's the only one I know of.
RJ
Established Member
I don't - if I suspect the customer might be asking for the wrong thing then I'll query it with them. Once we've established that they're sure of what they're buying then I sell the ticket.
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Impartial retailer according to Schedule 17.
I didn't notice it saying anything about only for LM tickets? We bought some tickets there about a week ago, as there were no queues and I thought I'd give them a try. Managed to get AP tickets from different origins but ending up on the same train, and sat at the same table, and with bike reservations
Very good service. Telesales at FGW could not do it, although they did try.I have noticed the Glasgow Central ones for Scottish destinations only.. does anyone know if they have an exemption for that or do Virgin always have more impartial windows open than Scotrail have of their own? I never thought to check when I was there! Not asked for anything too complex from Glasgow apart from one problem, and they were very helpful too (that was Virgin).
Lampshade
Established Member
I guess people may see the London Midland branding and assume it was not exclusively but certainly more focussed towards LM tickets, in the same way as the separate FCC/EMT ticket offices at St Pancras when in reality they both sell all tickets.
Really dont see the point of the FCC ticket office - considering the EMT one has minimal branding anyway (it just says 'UK Train Tickets' on the outside), I reckon it wouldve made more sense to either make the FCC one for advance tickets or similar, or maybe even just combine the two to give more windows, as they're right next to each other anyway IIRC.
I'm pretty sure that the 'Scottish destinations only' ticket window was there the first time I went to Glasgow Central in 1992/3. I would have thought it is intended really as an 'immediate travel' window. I wouldn't be surprised if they won't sell Advance fares, even for within Scotland, and direct you to the travel centre.
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Is the Gatwick Express ticket office at Victoria impartial?
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Gatwick Express isn't a TOC. The ticket offices at Victoria are all run by Southern. *stir*stir*stir*
RJ
Established Member
Combining the two wouldn't work as each TOC has its own administrative processes. Ticket offices may not be externally branded with any TOC logos unless officially registered as a partial selling point. There does have to be a notice stating who does operate the ticket office and of course, many visual clues are evident, such as the font/colour scheme of the ensignia, staff uniform etc.
The Gatwick Express ticket office at Victoria is not impartial - but the main ticket office is.
None, they're both impartial (aside from the fact the bigger one will also sell Eurostar tickets) - however both TOCs have a presence at the station, managed by Network Rail (or is it CTRL, cant remember), so are entitled to have their own ticket office AFAIK.
Is that because it's designated as Tickets for Today and/or is there an exemption in place, or does that apply to any ticket office smaller than a certain size, or is that because of the existence of another ticket office nearby, or some other reason?
(I realise you may not be able to answer without giving too much away; if that's the case feel free to PM me!)
Have never seen that!
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It would be concerning if there are ticket offices that can refuse to sell tickets and are impartial just because they don't want to sell particular ticket-would be good to see explanation of this post.
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