Refund rules due to weather

[blueberry11]

If bad weather conditions meant that you chose not to travel, do normal refund rules apply?

Normal refund rules (for example,) means being subject to the administrative fee of £5 and not being able to refund advance tickets.

If a train gets delayed by at least 15 minutes or cancelled for whatever reason, and you chose not to travel, then you should be able to receive a refund at no extra cost. This includes if the reason for the delay or cancellation is due to bad weather. But do normal rules apply if the weather is bad, but trains run to schedule?

 

[Watershed]

Bad weather doesn't inherently change the rules for refunds, no. Although bear in mind that the maximum admin fee for refunds to walk-up tickets is now £5 (the maximum fee for amendments remains £10).

Train companies will sometimes advise passengers 'do not travel', in which case it would be usual for full refunds to be provided even if the booked train does run. Otherwise I can only realistically see refunds being provided if something arose that physically prevented you from being able to take the train - e.g. if the platform is accessed via an underpass that's flooded.

 

[blueberry11]

I always thought about the refund fee being £10. Has it changed recently?

 

[TUC]

If bad weather conditions meant that you chose not to travel, do normal refund rules apply?

Normal refund rules (for example,) means being subject to the administrative fee of £5 and not being able to refund advance tickets.

If a train gets delayed by at least 15 minutes or cancelled for whatever reason, and you chose not to travel, then you should be able to receive a refund at no extra cost. This includes if the reason for the delay or cancellation is due to bad weather. But do normal rules apply if the weather is bad, but trains run to schedule?

If you mean you make your own choice not to travel on a service that is operating, why should you expect the rail industry to not apply the usual refund charges?

 

[Wallsendmag]

I always thought about the refund fee being £10. Has it changed recently?

1st April