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West Midlands Trains service disruption 31/12

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northwichcat

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Due to the combined impact of recent storm damage across the network, higher than usual rates of sickness absence within our traincrew teams, as well as the comparative limited capacity of our Sunday timetable, we are unfortunately anticipating crowding and disruption to services on New Year's Eve.

Fewer services are scheduled to operate on Sundays than on other days of the week and as a result of the above storm damage and ongoing sickness absence rates being higher than we'd usually see, even at this time of year, we expect overall cancellations will mean capacity on many routes will be limited and journeys disrupted.

Train services will be suspended on the Abbey Line and Potteries Line – with rail replacement buses operating in their place. Connections from the mainline will be affected and journey times extended. This will allow us to redeploy seven drivers onto busier long-distance services throughout the day.

No services will operate on the Marston Vale Line – this is the usual Sunday timetable on the route.

Services on our routes to / from London Euston will subject to amendment, alteration and short notice cancellation.



  • Services on our Snow Hill Lines will be affected - rail replacement buses have been arranged to standby at key locations.
  • Services on our regional routes to/ from Worcester & Hereford may be affected.
  • Services on our local routes through New St station may be affected.
At least, unlike Northern, they are providing replacement buses and being a bit more transparent too - actually telling passengers planning to travel on shorter services that they are cancelling their services to try and keep longer distance services operating.
 
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Snow1964

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.... comparative limited capacity of our Sunday timetable ....

that sounds like a gobbledegook way of saying we planned wrong timetable.

1/10 for their own timetable planning teams then, dropping them in it ;):rolleyes:
 

northwichcat

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Blaming staff before they've called in sick.

If staff are genuinely sick then they are never to blame. In one of my previous job roles the head of department was unhappy if people who might be infectious turned up for work and didn't call in sick. He saw it as one person off sick this week is better than half the team off sick next week.
 

dangie

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If staff are genuinely sick then they are never to blame. In one of my previous job roles the head of department was unhappy if people who might be infectious turned up for work and didn't call in sick. He saw it as one person off sick this week is better than half the team off sick next week.
That sounds good practice, totally opposite to my years in the power industry. There was little sickness with shift workers. If anyone went sick that job had to be covered by someone on a day off. Christmas time was definitely a sickness no-no. Unless you were dead you went into work.
 

SCDR_WMR

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If staff are genuinely sick then they are never to blame. In one of my previous job roles the head of department was unhappy if people who might be infectious turned up for work and didn't call in sick. He saw it as one person off sick this week is better than half the team off sick next week.
Absolutly. Always best to have that kind of attitude towards genuine sicknesses. And there will of course be some staff off sick over new year along with max allowance of annual leave.

It's the wording used that grates on me, could easily have said 'due to an expected shortage of train crew' which covers staff not wanting to work OT, staff on leave, etc
 

trainophile

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Which would draw attention to the fact that they don’t have enough staff and have to rely on overtime. This is commonly known but I doubt they want it generally acknowledged.

Absolutly. Always best to have that kind of attitude towards genuine sicknesses. And there will of course be some staff off sick over new year along with max allowance of annual leave.

It's the wording used that grates on me, could easily have said 'due to an expected shortage of train crew' which covers staff not wanting to work OT, staff on leave, etc
 

SCDR_WMR

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Which would draw attention to the fact that they don’t have enough staff and have to rely on overtime. This is commonly known but I doubt they want it generally acknowledged.
So why would they not just use that standard 'cancelled due to a shortage of train crew' message? Used almost daily, without the need to seemingly pressurise train crew into not being off sick.

Maybe I'm being naive, but I've not come across this type of message from any TOC before. Literally saying we expect our staff to throw sick days in so we cant run a full service. It's mad to me.
 

172007

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The thread is about Sunday 31/12 specifically.

It's a Sunday and for Driver's it's purely voluntarily at this Toc so the only reason for cancelles trains is due a lack of staff volunteering to work. Nothing to do with sickness, not enough staff etc etc.
 

grinderx

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.... comparative limited capacity of our Sunday timetable ....

that sounds like a gobbledegook way of saying we planned wrong timetable.

1/10 for their own timetable planning teams then, dropping them in it ;):rolleyes:

Network rail turned up at a recruitment event last year and were advertising timetabling jobs.

I think they wanted a 2.1 in anything and were paying around 25k.

Good luck with that.

I can imagine a bunch of excel spreadsheets on office365, endless teams calls, and working from home....

All of that aside isn't the bigger issue that Sunday working on not actually a contractual requirement and is done on some kind of informal overtime basis? They really should put a disclaimer in the timetable...
 

The Planner

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I can imagine a bunch of excel spreadsheets on office365, endless teams calls, and working from home....

All of that aside isn't the bigger issue that Sunday working on not actually a contractual requirement and is done on some kind of informal overtime basis? They really should put a disclaimer in the timetable...
Couldnt be further from the reality of it.
 

Class 170101

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Network rail turned up at a recruitment event last year and were advertising timetabling jobs.

I think they wanted a 2.1 in anything and were paying around 25k.

Good luck with that.
Stick with A Levels or the new starters won't stick around - will last 18 to 24 months and then move onto something with a bigger salary.
 

PupCuff

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Stick with A Levels or the new starters won't stick around - will last 18 to 24 months and then move onto something with a bigger salary.
You say that, but at the end of the day isn't that the goal whether you've got a degree, or A-levels, or GCSEs, or no qualifications at all? Some jobs will always just be starter roles that people can come into with limited experience, gain the experience, and move into something 'better' (better is of course subjective). Aye, you'll get a subset of people who will go into that job and they're content at doing the same job for the rest of their living days, but it's more and more common now to leave jobs after a year or two to get more/different experience or better development opportunities, a better manager or just more money. And chances are when they do leave we'll still keep them in the industry anyway, they'll just move to another department or company so we aren't losing their skills, enthusiasm and experience from the railway as a whole.
 

WAB

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Network rail turned up at a recruitment event last year and were advertising timetabling jobs.

I think they wanted a 2.1 in anything and were paying around 25k.

Good luck with that.
GTR offer more than that even for industrial placement students in their planning unit - £29k plus better travel perks, and I suspect the quality of training received is better at GTR than at NR...

== Doublepost prevention - post automatically merged: ==

You say that, but at the end of the day isn't that the goal whether you've got a degree, or A-levels, or GCSEs, or no qualifications at all? Some jobs will always just be starter roles that people can come into with limited experience, gain the experience, and move into something 'better' (better is of course subjective). Aye, you'll get a subset of people who will go into that job and they're content at doing the same job for the rest of their living days, but it's more and more common now to leave jobs after a year or two to get more/different experience or better development opportunities, a better manager or just more money. And chances are when they do leave we'll still keep them in the industry anyway, they'll just move to another department or company so we aren't losing their skills, enthusiasm and experience from the railway as a whole.
Train planning underpins service delivery, and the high levels of churn and lack of experience, particularly at Network Rail, have real implications for the reliability of the network. Mind you, I can't think of many other starter jobs in the operations function which give you the experience to progress and don't include shift work.
 

grinderx

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GTR offer more than that even for industrial placement students in their planning unit - £29k plus better travel perks, and I suspect the quality of training received is better at GTR than at NR...

== Doublepost prevention - post automatically merged: ==


Train planning underpins service delivery, and the high levels of churn and lack of experience, particularly at Network Rail, have real implications for the reliability of the network. Mind you, I can't think of many other starter jobs in the operations function which give you the experience to progress and don't include shift work.

I have to admit that I struggled to hold a straight face. Firstly because of the salary on offer and required experience for such an important set of roles, but also that they didn't seem to be recruiting any technical staff. To be fair the recruiter didn't really understand what a data scientist was when I tried to probe a bit deeper and couldnt explain how a timetabler would actually do their job or who they'd work with. Maybe I confused them or vice versa.

I do get the impression though that network rail is entirely devoid of technical staff and is basically a large project management company. Quite evident at the showcase last year when hardly anybody could understand or even relate to technical questions.
 

185

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Operators previously did and (thus could) pay cash incentives for the two Sundays over Christmas to encourage trains to actually be run. Compared to the cancellation cost, the amount paid was a fraction of the cancellation penalty.
 

ChrisHogan

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Operators previously did and (thus could) pay cash incentives for the two Sundays over Christmas to encourage trains to actually be run. Compared to the cancellation cost, the amount paid was a fraction of the cancellation penalty.
Almost certainly not permitted these days by the DfT that controls TOC expenditure.
 

185

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Almost certainly not permitted these days by the DfT that controls TOC expenditure.
I'd understand this at micromanaged OLR tocs - but for others - ie private businesses, surely this is overreach. Would be interesting to know what penalty a private TOC faces for a train cancelled, when they are banned from paying to entice in the staff they need. I try imagine a scenario where a TCS (train crew supervisor) cannot offer drivers & guards extra pay for staff to work overtime... the job would stop completely.
 

WAB

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I have to admit that I struggled to hold a straight face. Firstly because of the salary on offer and required experience for such an important set of roles, but also that they didn't seem to be recruiting any technical staff. To be fair the recruiter didn't really understand what a data scientist was when I tried to probe a bit deeper and couldnt explain how a timetabler would actually do their job or who they'd work with. Maybe I confused them or vice versa.

I do get the impression though that network rail is entirely devoid of technical staff and is basically a large project management company. Quite evident at the showcase last year when hardly anybody could understand or even relate to technical questions.
Depending on where and when the fair was held, you may well have just been talking to people on the graduate scheme who won't necessarily know technical details. Whenever I've bumped into NR people at careers fairs, that has been my impression. A bit disappointing that they didn't read up on the roles they were recruiting for, though!

There are more technical roles available at NR on the operations side and infrastructure side - they just don't come up as often. Some of the fields which NR are recruiting in bulk (engineers, signallers, MOMs, management trainees, etc.) are just not technical in the way you envisage. The more technical roles probably don't get away from the desk as much in your area :lol:
 

grinderx

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Depending on where and when the fair was held, you may well have just been talking to people on the graduate scheme who won't necessarily know technical details. Whenever I've bumped into NR people at careers fairs, that has been my impression. A bit disappointing that they didn't read up on the roles they were recruiting for, though!

The first event was a recruitment fair. The second was an industry event at a rail depot. I've not been classed as a graduate for a few years now...

What was quite alarming about the second event was that the network rail people I spoke to acknowledged that there was a problem. Company structure cited as part of the problem but in general I was just pointed in the direction of the various prime suppliers and told to speak to them instead. If I wanted to be a project manager though it would have been a massive opportunity.

Straying off topic...

IMHO though you do have to admit that you probably don't need a degree or any experience to know that relying on goodwill isn't a sensible way to run a public service. You've got a service level agreement with your customers, but not your suppliers. I'm pretty sure this would be taught in gnvq business studies or it's modern high school equivalent.

Of course that service level agreement seems to change, I.e. prior night cancellation, which seems ridiculous in itself if you've already purchased a period return and gone outbound. Oh well...
 
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