As a regular traveller on the Ormskirk line, mostly off peak, I don’t hear many negative comments about seats, lighting, air con or poor info panel and announcements. The main gripe is reliability which at present is totally unacceptable.
Six car trains have disappeared on the Ormskirk line with the full introduction of the 777, so at peak times the four cars are crush loaded especially leaving Central late afternoon. Patience is wearing thin with regular travellers and it’s about time Merseyrail got their act together and provide a service that travellers deserve