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Wrong railcard

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Manchester
Im 17 and I bought a 16.50 train ticket.
I was travelling with CrossCountry from Birmingham to Stockport and bought a ticket. I miss clicked as I was in a rush and bought it with a 16-17 railcard instead of 16-25.

The ticket inspector didnt say much and just took my details and said i’d have to pay the difference. I have a feeling that its untrue.


Does anyone know how much a fare would like this be as ive seen it range from £40-£150? Just so i can start crying lol
 
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Haywain

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The ticket inspector didnt say much and just took my details and said i’d have to pay the difference. I have a feeling that its untrue.
It's probably true but omits the fact that you'll probably have to pay rather more on top.
 

Hadders

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Welcome to the forum!

I'm afraid this won't be quite as simple as you think. CrossCountry use a company called Transport Investigations Limited to deal with cases like this. They will likely write to you in the next few weeks saying that they have received report of a ticket irregularity and saying that they believe there is sufficient evidence to prosecute. Don't panic when you get the letter, come back here and we will offer advice on how to reply.

You should be able to negotiate what is called an out of court settlement but it often takes a couple of letters to get them to agree.
 

scrapy

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Without giving away your actual date of birth, can you please confirm whether or not you were older of younger than seventeen and a half years on the date you travelled. This is important because cross-countrys revenue protection policy states that they do not usually prosecute those under 17.5 years on the date of the offence.
 
Joined
2 Nov 2023
Messages
8
Location
Manchester
Without giving away your actual date of birth, can you please confirm whether or not you were older of younger than seventeen and a half years on the date you travelled. This is important because cross-countrys revenue protection policy states that they do not usually prosecute those under 17.5 years on the date of the offence.
Yes i am older than that
 

Fawkes Cat

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8 May 2017
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5,353
It's perhaps worth pulling together what's been said above.

When your details are taken because you didn't have the right ticket, there are essentially three ways that it can pan out

- the railway either don't say anything more or let you off with a warning. This does happen, but not very often
- the railway take you to court: in court you either plead guilty or are found guilty (n.b. as above I'm assuming that you didn't have the right ticket) and you have to pay a penalty made up of a fine, court fees and costs, prosecution costs and compensation (i.e. the amount of the ticket that you should have bought)
- instead of the railway taking you to court, they allow you to 'settle out of court'. That involves paying them the cost of the ticket that you should have paid, plus an 'admin fee' of maybe £100 - £200

Our general advice here is that you should try to do what you can to get the railway to let you settle out of court, as generally this is the cheaper of the likely routes. The first thing to do is to make a note of everything that happened while you remember (what ticket you bought, how you bought it, why you bought that rather than the right ticket: what happened when you were stopped, what you said, what the railway officer said - things like that). Then wait for the railway (or their agents - as above Cross Country use a firm called Transport Investigations Limited (also known as TIL)) to write to you.

Once you've got that letter, come back to us: we'll be able to give you tips on what to say in your response. And TIL normally say they will move to prosecution so we can suggest what to say at that point as well.

One last point to add - you appear to be 17. This may work in your favour as some train companies are reluctant to prosecute people under 18 - but don't rely on it as some companies don't consider age. (dealt with in other posts while I was writing this)
 
Joined
2 Nov 2023
Messages
8
Location
Manchester
It's perhaps worth pulling together what's been said above.

When your details are taken because you didn't have the right ticket, there are essentially three ways that it can pan out

- the railway either don't say anything more or let you off with a warning. This does happen, but not very often
- the railway take you to court: in court you either plead guilty or are found guilty (n.b. as above I'm assuming that you didn't have the right ticket) and you have to pay a penalty made up of a fine, court fees and costs, prosecution costs and compensation (i.e. the amount of the ticket that you should have bought)
- instead of the railway taking you to court, they allow you to 'settle out of court'. That involves paying them the cost of the ticket that you should have paid, plus an 'admin fee' of maybe £100 - £200

Our general advice here is that you should try to do what you can to get the railway to let you settle out of court, as generally this is the cheaper of the likely routes. The first thing to do is to make a note of everything that happened while you remember (what ticket you bought, how you bought it, why you bought that rather than the right ticket: what happened when you were stopped, what you said, what the railway officer said - things like that). Then wait for the railway (or their agents - as above Cross Country use a firm called Transport Investigations Limited (also known as TIL)) to write to you.

Once you've got that letter, come back to us: we'll be able to give you tips on what to say in your response. And TIL normally say they will move to prosecution so we can suggest what to say at that point as well.

One last point to add - you appear to be 17. This may work in your favour as some train companies are reluctant to prosecute people under 18 - but don't rely on it as some companies don't consider age.
thank you. Ill let you know when they send a letter
 

Titfield

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26 Jun 2013
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3,263
Pay It!

This is a comparatively cheap resolution as they havent charged you any administration fees. It may seem a bit harsh but seriously it is a good result.
 

Hadders

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I agree that in the circumstances this is a decent result. I'd pay the money to prevent the matter from escalating.
 
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