Eurostar Delay Compensation

[Essexman]

My wife & I were delayed on Eurostar for almost three hours on Sunday.

Eurostar's website says that we should be entitled to 60% refund as e-voucher or 50% in cash.

Exchanges, compensations and refunds | Eurostar

Everything you need to know about how to exchange your ticket or claim compensation for any disruption caused.

www.eurostar.com

However on trying to claim online it is offering only the e-voucher or Frequent Traveller points.

Is it correct that we can get a 50% cash refund and if so how do we claim this?

 

[MrJeeves]

My wife & I were delayed on Eurostar for almost three hours on Sunday.

Eurostar's website says that we should be entitled to 60% refund as e-voucher or 50% in cash.

Exchanges, compensations and refunds | Eurostar

Everything you need to know about how to exchange your ticket or claim compensation for any disruption caused.

www.eurostar.com

However on trying to claim online it is offering only the e-voucher or Frequent Traveller points.

Is it correct that we can get a 50% cash refund and if so how do we claim this?

Are you using the compensation page or the refund request form?

The refund form (https://prr.eurostar.com/) doesn't seem to provide any such options and offers the choice of a refund to booking card if you bought through the official site, or any bank account/sort code you wish.

 

[Essexman]

I was using the compensation page but have just entered details into the link you posted and that appears to have worked OK. They say we'll get a response in 28 days.

Thanks for your help.

 

[Watershed]

This is correct; 50% in cash is the minimum level of compensation they must provide under the Passenger Rights and Obligations Regulation (PRO) for a delay of 120+ minutes, so they aren't exactly being generous here!

There are two different forms, depending on whether you want to claim an e-voucher or cash. As you want to claim cash, you should do so via this form.

If you're still struggling, you could try contacting them on social media, though I expect they're probably somewhat snowed under after the disruption this weekend.