Delay repay when the delay is on London Underground

[47550]

Hi
Is it possible to claim delay repay (or any other kind of compensation) when the delay is on London Underground which causes the main line train to be missed ?

Last Thursday 1 June, my son was stuck on a Victoria line tube for an hour due to a signal fault. Consequently he missed his Euston - Macclesfield train which was also the last train of the day (..and also subsequent strike days !).
He did manage to catch a train from St Pancras to Chesterfield though but had to buy another ticket (and then get a lift from Chesterfield to sunny Macc)
Thanks !

 

[AlterEgo]

London Underground is not a TOC and does not convey people according to the NRCoT, so no delay repay is applicable for a journey to Manchester.

If he travelled on Oyster he may receive an automatic refund for the Oyster fare only, else, the information you need is here: https://tfl.gov.uk/fares/refunds-and-replacements/tube-and-dlr-delays

If he held a ticket routes Any Permitted he needed not to have purchased a new one to get from St Pancras to Chesterfield - did he speak to anyone at Euston? What combination of tickets did he hold?

 

[47550]

I thought that might be the case but thanks for confirming.
I'm not sure what ticket he held but as he's a poor student I suspect it would have been an advance single valid only on Avanti West Coast.
Ah well, thanks again !

 

[Kilopylae]

Is it plausible that TfL would consider offering something as a goodwill gesture, in a situation where fault is this cut and dry?

 

[hkstudent]

Is it plausible that TfL would consider offering something as a goodwill gesture, in a situation where fault is this cut and dry?

Very unlikely as TfL is often cash tight. They don’t really consider consequential loses despite Consumer Law had stated and Transport Focus have an article on that

 

[AlterEgo]

Is it plausible that TfL would consider offering something as a goodwill gesture, in a situation where fault is this cut and dry?

Not a chance.