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Touching in at Reading Station to the TFL system

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stuntbutt

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When I travel into West London, I now have to change at Reading to jump on a TFL Elizabeth line service. The great Western Railway no longer stops east of Slough, apart from Paddington of course, I want to know how I am supposed to touch in to the TFL/Oyster system without actually exiting Reading station. As at present, there are not any readers on the platform, the concourse or the ticket hall. Thank you.
 
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JonathanH

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I want to know how I am supposed to touch in to the TFL/Oyster system without actually exiting Reading station
You have to exit Reading Station. Exactly the same process as many other boundary stations on the system.

Clearly there are some stations with readers inside the barriers, but not that many in the grand scheme of things.
 

Haywain

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When I travel into West London, I now have to change at Reading to jump on a TFL Elizabeth line service. The great Western Railway no longer stops east of Slough, apart from Paddington of course, I want to know how I am supposed to touch in to the TFL/Oyster system without actually exiting Reading station. As at present, there are not any readers on the platform, the concourse or the ticket hall. Thank you.
You can still buy tickets to Elizabeth line stations west of London without having to use contactless.
 

Haywain

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How do you do that online?
Supposing that you are travelling to Hanwell, you put in Hanwell as your destination. Just the same way as you would buy a ticket to any other National Rail station because, although served exclusively by Elizabeth line services, they remain National Rail stations.
 

stuntbutt

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Supposing that you are travelling to Hanwell, you put in Hanwell as your destination. Just the same way as you would buy a ticket to any other National Rail station because, although served exclusively by Elizabeth line services, they remain National Rail stations.
I think Hanwell is now a TFL run station these days. However I travel from Goring and Streatley to Ealing Bdwy, I buy my fare using the Trainline app. There is no physical ticket and the TFL barrier readers do not work with either the GWR or Trainline apps. Our local ticket office is often closed and the machine often out of order so contactless is ideal, we just need a TFL reader on the concourse at Reading for the switch.
 

JonathanH

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I think Hanwell is now a TFL run station these days.
It is, but that doesn't mean 'traditional' tickets and fares don't apply.

However I travel from Goring and Streatley to Ealing Bdwy, I buy my fare using the Trainline app. There is no physical ticket and the TFL barrier readers do not work with either the GWR or Trainline apps.
There is no reason not to continue doing so. Nothing has changed fares wise since TfL became the only operator there, except that passengers have to change train.

Our local ticket office is often closed and the machine often out of order so contactless is ideal, we just need a TFL reader on the concourse at Reading for the switch.
The problem is that readers on the platform make fare evasion easier, particularly as you note where a ticket machine is out of order and passengers are travelling from an ungated station west of Reading.
 

stuntbutt

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What station are you trying to book for, you should be able to as you can for any other station.
Ealing Broadway, GWR no longer stops there, so I need a way to swipe in as physical tickets are not an option at my local station at certain times.
 

Haywain

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I think Hanwell is now a TFL run station these days.
It is managed by TfL but is still a National Rail station, served by Elizabeth line services which, until Paddington at least, remain National Rail services.
There is no physical ticket and the TFL barrier readers do not work with either the GWR or Trainline apps.
A ticket can be obtained as either an eTicket or a paper ticket. And it's probably best not to use Trainline anyway.
Our local ticket office is often closed and the machine often out of order so contactless is ideal, we just need a TFL reader on the concourse at Reading for the switch.
You can buy a through ticket and it seems that any issues you have with the ticket office or machines at Goring are being replaced by your difficulties at Reading. An eTicket from Goring to Ealing Broadway is completely valid for travel and will be accepted at Ealing Broadway even if the barriers do not have barcode readers.
 

island

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Ealing Broadway, GWR no longer stops there, so I need a way to swipe in as physical tickets are not an option at my local station at certain times.
There are always physical tickets available from any GWR station to Ealing Broadway.

If the ticketing facilities are inoperable you can purchase a ticket on the train or at an interchange point.
 

matt_world2004

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You can use e tickets at Ealing Broadway you just have to show them to the barrier staff for manual presentation. All tickets valid on the GwR are also valid on the Elizabeth line as far east as Paddington
 

fandroid

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If it's any comfort, I have bought etickets from Basingstoke to Hayes and Harlington (HAY) via Reading and shown them at the gateline at HAY and been let through with no quibbles. I'm sure the same will apply at Ealing Broadway as it's a busy interchange station anyway. Perhaps TfL might eventually relent and put barcode readers on at least one gate at these stations!
 

mangyiscute

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If it's any comfort, I have bought etickets from Basingstoke to Hayes and Harlington (HAY) via Reading and shown them at the gateline at HAY and been let through with no quibbles. I'm sure the same will apply at Ealing Broadway as it's a busy interchange station anyway. Perhaps TfL might eventually relent and put barcode readers on at least one gate at these stations!
Yeah I often travel Reading to Ealing Broadway on both paper tickets and e tickets, the staff have always let me through at ealing very quickly with an e ticket. IIRC goring has at least one ticket machine that should be accessible 24/7, so you can always buy/pick up tickets from there too if you need to.
 

Surreytraveller

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I think Hanwell is now a TFL run station these days. However I travel from Goring and Streatley to Ealing Bdwy, I buy my fare using the Trainline app. There is no physical ticket and the TFL barrier readers do not work with either the GWR or Trainline apps. Our local ticket office is often closed and the machine often out of order so contactless is ideal, we just need a TFL reader on the concourse at Reading for the switch.
TfL run National Rail services. Just like GWR do. You can buy through tickets just like you always have.

== Doublepost prevention - post automatically merged: ==

It is managed by TfL but is still a National Rail station, served by Elizabeth line services which, until Paddington at least, remain National Rail services.

A ticket can be obtained as either an eTicket or a paper ticket. And it's probably best not to use Trainline anyway.

You can buy a through ticket and it seems that any issues you have with the ticket office or machines at Goring are being replaced by your difficulties at Reading. An eTicket from Goring to Ealing Broadway is completely valid for travel and will be accepted at Ealing Broadway even if the barriers do not have barcode readers.
Elizabeth Line is National Rail beyond Paddington too
 

matt_world2004

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TfL run National Rail services. Just like GWR do. You can buy through tickets just like you always have.

== Doublepost prevention - post automatically merged: ==


Elizabeth Line is National Rail beyond Paddington too
TfL do not run any national rail services
 

matt_world2004

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Elizabeth line and London Overground.
Not run by tfl. Anymore than the DfT runs GwR

London Overground :Arriva
Elizabeth Line :MTR

They are rail franchises /Concessions whose service specification is set by tfl and not the DfT
 

Watershed

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Not run by tfl. Anymore than the DfT runs GwR

London Overground :Arriva
Elizabeth Line :MTR

They are rail franchises /Concessions whose service specification is set by tfl and not the DfT
That's like saying councils don't do bin collections because the bin operatives are employed by Veolia/Biffa etc.! These services are run by TfL for all practical intents and purposes.
 

Watershed

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Or saying the DfT run GwR?
The arrangements are different there. GWR trains aren't advertised as DfT services. You don't contact the DfT to raise a complaint. GWR have their own website and policies on issues such as reservations, luggage etc. - Arriva and MTR don't, other than for recruitment. If you buy a ticket at a GWR station, your card transaction or receipt will say "GWR".

It's simply not comparable and I'm sure you know that.
 

matt_world2004

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The arrangements are different there. GWR trains aren't advertised as DfT services. You don't contact the DfT to raise a complaint. GWR have their own website and policies on issues such as reservations, luggage etc. - Arriva and MTR don't, other than for recruitment. If you buy a ticket at a GWR station, your card transaction or receipt will say "GWR".

It's simply not comparable and I'm sure you know that.
I believe when applying for delay repay on the Elizabeth line under National Rail Conditions of travel you had to apply through the MTR crossrail (Not the tfl website) also the MTR crossrail website was where you contacted about booked assistance. If you buy a ticket from the ticket machine at an MTR Elizabeth line station. It says MTR EL not TfL


There are customer facing documents there related to the accessible travel policy and commitments for station information
 
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David Goddard

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Yet another issue created by TfL operating this National Rail service, and over-branding in such a way that customer perception is being made to think its a separate operation.
For the journeys described, just buy a ticket (anytime/off peak variant of single/return/travelcard etc) as normal (ie how you have always done, or would to any other destination). By “ticket” i imply either a physical one or an electronic one, the “product” is the same, however would never use Trainline due to the fees and poor service if you need to claim later.
 

Horizon22

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When I travel into West London, I now have to change at Reading to jump on a TFL Elizabeth line service. The great Western Railway no longer stops east of Slough, apart from Paddington of course, I want to know how I am supposed to touch in to the TFL/Oyster system without actually exiting Reading station. As at present, there are not any readers on the platform, the concourse or the ticket hall. Thank you.

You could always change at Slough which should be an easier out / back in for you. You would also get the benefit of the Maidenhead starters (presuming you are going to West Drayton, Hayes or Ealing as they were the only additional stations GWR doesn't stop at now).

But fundamentally this would be no different to before surely? Just buy a point to point journey.

== Doublepost prevention - post automatically merged: ==

I believe when applying for delay repay on the Elizabeth line under National Rail Conditions of travel you had to apply through the MTR crossrail (Not the tfl website) also the MTR crossrail website was where you contacted about booked assistance. If you buy a ticket from the ticket machine at an MTR Elizabeth line station. It says MTR EL not TfL


There are customer facing documents there related to the accessible travel policy and commitments for station information

No you claim delay repay via TfL. https://tfl.gov.uk/fares/refunds-and-replacements/overground-and-elizabeth-line-delays

All your statements are easily provable as wrong. Everything front-facing has TfL branding as the Elizabeth line is a TfL concession (that MTR Elizabeth line operates).
 
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island

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I think arguing that “TfL doesn’t operate the Elizabeth line” should be filed in the same nonsense bucket as arguing that the District line is not part of the Tube.
 

stuntbutt

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You could always change at Slough which should be an easier out / back in for you. You would also get the benefit of the Maidenhead starters (presuming you are going to West Drayton, Hayes or Ealing as they were the only additional stations GWR doesn't stop at now).

But fundamentally this would be no different to before surely? Just buy a point to point journey.

== Doublepost prevention - post automatically merged: ==



No you claim delay repay via TfL. https://tfl.gov.uk/fares/refunds-and-replacements/overground-and-elizabeth-line-delays

All your statements are easily provable as wrong. Everything front-facing has TfL branding as the Elizabeth line is a TfL concession (that MTR Elizabeth line operates).
I want to use an app as paper tickets are often not an option.
 

Haywain

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I want to use an app as paper tickets are often not an option.
You're just not listening, are you? You have been told multiple times that eTickets are available for your whole journey. And no app required.
 
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