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ORR Ombudsman tender process: DRO appointed for another 5 years

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Adam Williams

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ORR appoints provider and strengthens Rail Ombudsman scheme for passengers | Office of Rail and Road

The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.
www.orr.gov.uk www.orr.gov.uk

Dispute Resolution Ombudsman, who operate the current Rail Ombudsman scheme under a Rail Delivery Group contract, were appointed following a competitive tender process and their contract will run for five years.
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The Dispute Resolution Ombudsman Limited, is an independent, not-for-profit, government approved Ombudsman scheme, incorporating The Furniture & Home Improvement Ombudsman and Rail Ombudsman providing Alternative Dispute Resolution (ADR) for the rail, retail, furniture and home improvement sectors.
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Awarded straight back to the incumbent supplier.
 
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Adam Williams

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I've thought of the ORR as somewhat toothless for a long time.

Unsurprising in that light, but still disappointing.

Some sectors genuinely are lucky enough to have a strong independent ombudsman that cares about the public and ensures they are treated fairly. I hope that can be rail one day.
 
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island

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PG said:
I suppose, if one were so inclined, a FOI request could be made to enquire about other bids (if any!) in the competitive tendering process. Of course disclosure of that information might be deemed to be commercially sensitive/not in the public interest...
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You might get the number of tenders that were submitted, and maybe even a list of tendering providers, but I doubt you'd get any more.
 
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Hadders

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Maybe we should make a diary note to decide whether to make a bid when the new contract comes up for renewal.
 
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