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Potential Service Brand Names

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Bartsimho

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After reading this thread in the Allocations, Diagrams and Timetables topic I thought what names could be revived/created to help market the railway to people.

Back in the past naming services was used to promote the railways through branding but this is something severely lacking on the Modern Railway.

I could see "Caledonian" being a good one to bring back for West Coast services from Euston to Glasgow Central. It also would dovetail nicely with the Caledonian Sleeper.

Merseyside Express from Euston to Liverpool Lime Street.

And maybe some better visibility for the Branding of existing named services (South Yorkshireman, Robin Hood, Welsh Dragon)
 
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DanNCL

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Some ideas for the ECML, mostly reviving historic names.

Fair Maid: 0526 Stirling - Kings Cross, 1500 Kings Cross - Stirling
Queen of Scots: 0648 Glasgow Central - Kings Cross, 1530 Kings Cross - Glasgow Central
Tyne Thames: 0559 Newcastle - King Cross, 2000 Kings Cross - Newcastle
Northumbrian: 0600 Berwick - Kings Cross, 1818 Kings Cross - Newcastle
Tees Thames: 0708 Middlesbrough - Kings Cross, 1527 Kings Cross - Middlesbrough
Aberdonian: 1452 Aberdeen - Kings Cross, 1400 Kings Cross - Aberdeen
Capitals Limited: 0752 Aberdeen - Kings Cross, 1600 Kings Cross - Aberdeen
North Briton: 0708 Leeds - Aberdeen, 1818 Aberdeen - Leeds
 

SeanG

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I'd suggest bringing back the 'Cleveland Executive' for the LNER service to/from Middlesbrough, likewise the 'Hull Executive' for their service to/from Hull


On the WCML it would be good to see the 'Irish Mail' return for Holyhead services
 

61653 HTAFC

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If the Kings Cross to Huddersfield service ever starts, it should be called "The Herbert Chapman Express" as it will pass by Arsenal's stadium shortly after departure, and Huddersfield's stadium shortly before arrival at the final destination.
 

pdeaves

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I could see "Caledonian" being a good one to bring back for West Coast services from Euston to Glasgow Central. It also would dovetail nicely with the Caledonian Sleeper.
I see your thinking but think it would cause confusion now [1], given the sleeper is a separate outfit.

[1] Not much, granted, but as much as would be benefitted with the name.
 

Pigeon

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"Carolean"? What kind of talk is this? Carolingian is what they should call it, otherwise I will mock.
 

sjoh

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I really don't get the idea of bringing back (or increasing the number of) named trains at all. For all the talk on here about confusing information on departure boards/announcements and how the railway needs to be clearer, there certainly seems a lot of support for adding extra irrelevant information into the mix... I get that it's nostalgic, but nostalgia's no way to run the railway.
Also ick at naming a train for the coronation. :rolleyes:
 

Gaelan

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Naming services makes sense when it provides a useful way to talk about routes/service patterns - see the Tube, basically any other metro system, or Amtrak. Some TOC names also serve this role - when I'm talking to non-railway people I'll frequently say "LNER" to refer to the ECML.

But naming one service a day? With, as far as I know, the exact same service pattern as the trains before and after it, which won't carry the name? Silly.
 

CBlue

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I really don't get the idea of bringing back (or increasing the number of) named trains at all. For all the talk on here about confusing information on departure boards/announcements and how the railway needs to be clearer, there certainly seems a lot of support for adding extra irrelevant information into the mix... I get that it's nostalgic, but nostalgia's no way to run the railway.
Also ick at naming a train for the coronation. :rolleyes:

But but the Victorians / BR (delete as appropriate) named trains so of course doing that again would make travelling by train better. :lol:
 

Bartsimho

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But but the Victorians / BR (delete as appropriate) named trains so of course doing that again would make travelling by train better. :lol:
The Key idea is marketing. If you have a name it might be easier to market the service especially if it is either an Intercity train or a Holiday Special.
Currently there are some restrictions on how much franchises can market their services but if they could or if a Nationalised body could it would help promote the railways and their use.
 

sjoh

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The Key idea is marketing. If you have a name it might be easier to market the service especially if it is either an Intercity train or a Holiday Special.
Currently there are some restrictions on how much franchises can market their services but if they could or if a Nationalised body could it would help promote the railways and their use.
Is it, though? An off-peak fare from Kings Cross to Edinburgh on LNER is still the same no matter what you call the train, and they're hardly struggling to sell them. If there are particularly under-used services then reduce the price to a point that people find acceptable to persuade them onto the train... i.e. advance fares which we already have... I can't think of any statistically significant group of people who would be persuaded to use a train simply because it's called The Zooming Zoomster etc etc...
 

Fleetmaster

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There is definitely one apparently new market in the post Covid economy that would benefit greatly from branding as a means to alert potential customers to the benefits of the railway: the staycationers (not sure if that is the correct term, but to avoid doubt I mean holiday makers who stay within the UK).

If you assume most resorts, holiday parks and tourist towns are best arrived at just after lunch to facilitate the usual budget hotel check in time, then you could identify and market all direct services to these places under a single national brand.

The [Placename] Staycationer is perhaps a little lame, but you definitely want something new, relevant, and you certainly want to avoid clichéd and potentially inaccurate terms like Express or Special. The services are unlikely to be expresses, and are unlikely to be special in the loading sense.

You'd have to limit it to specific smaller and thus potentially less well known destinations, on the assumption most people know that places like Edinburgh are accessible by rail from a wide range of destinations (the dirty secret of the railway of course being how limited your options really are if you absolutely need to be in Edinburgh by 2pm and don't live in a convenient place).

Hopefully most services could take advantage of spare capacity of off peak travel, but those tiny few that don't, could as a rule have a certain amount of seats reserved as if they were off peak products.

I guarantee most people, even regular railway users, have absolutely no clue what the rail options are to get to a place like Windsor or Whitby for 2pm. And without knowing it, they may never consider going there.

You could even subdivide the brand by categorising each destination - coastal resort, holiday park, amusement park, heritage town, or general tourist destination.

You could produce promotional maps of all Staycationer services, run marketing campaigns and offer discounted tickets to people holding hotel bookings or resort passes.

Obviously you would also highlight the most useful services (timing, route, ease of transfer, facilities at transfer) that could connect with your branded trains, without cluttering the brand and confusing the customer by telling people about the whole railway network.

Where possible, you ensure these branded services have ample luggage space and a fully stocked lunch trolley, perhaps with a complimentary tea and biscuit to the passengers who have the discounted tickets.

You do the small things that make customers feel special, valued, like you actually do care that they chose you over the far more convenient option, the car.

And you obviously always make sure there are train and platform staff to check tickets and field questions for these specific services.

You don't bother putting the brand in timetables or on departure boards but you do otherwise make sure visitors to specific stations looking to catch these services are made well aware through AV means how and where to catch the branded train.

You obviously seek to partner with the organizations you hope to be bringing extra custom, at a minimum seeking their help in brand awareness, without becoming distracted and forgetting the main aim of the brand is to get bums on seats.

Partnering with taxi firms for the last mile is also obviously an option, but not something you would start out with until you were sure of demand.

Maybe you even find some D-List celebrity to front the brand. Someone recognizable but hard up enough to not complain about being sent around the country to smile on local TV news as they talk up the benefits of the Staycationer as an affordable, relaxing, enjoyable and of course climate friendly way to start your domestic holiday.

You set minimum standards in how the brand is to be presented and the services provided, and fire anyone who treats this like a hassle or an optional extra to their day job. You use secret shoppers to ensure the brand is meeting expectations.

If the railway really got its act together, I'm sure it could apply prominent vinyls to the specific units allocated to these diagrams, which would identify to the public which departures and which destinations of that particular train fall under this national branding effort.
 

sjoh

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7 Apr 2016
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372
Location
London, E11.
There is definitely one apparently new market in the post Covid economy that would benefit greatly from branding as a means to alert potential customers to the benefits of the railway: the staycationers (not sure if that is the correct term, but to avoid doubt I mean holiday makers who stay within the UK).

If you assume most resorts, holiday parks and tourist towns are best arrived at just after lunch to facilitate the usual budget hotel check in time, then you could identify and market all direct services to these places under a single national brand.

The [Placename] Staycationer is perhaps a little lame, but you definitely want something new, relevant, and you certainly want to avoid clichéd and potentially inaccurate terms like Express or Special. The services are unlikely to be expresses, and are unlikely to be special in the loading sense.

You'd have to limit it to specific smaller and thus potentially less well known destinations, on the assumption most people know that places like Edinburgh are accessible by rail from a wide range of destinations (the dirty secret of the railway of course being how limited your options really are if you absolutely need to be in Edinburgh by 2pm and don't live in a convenient place).

Hopefully most services could take advantage of spare capacity of off peak travel, but those tiny few that don't, could as a rule have a certain amount of seats reserved as if they were off peak products.

I guarantee most people, even regular railway users, have absolutely no clue what the rail options are to get to a place like Windsor or Whitby for 2pm. And without knowing it, they may never consider going there.

You could even subdivide the brand by categorising each destination - coastal resort, holiday park, amusement park, heritage town, or general tourist destination.

You could produce promotional maps of all Staycationer services, run marketing campaigns and offer discounted tickets to people holding hotel bookings or resort passes.

Obviously you would also highlight the most useful services (timing, route, ease of transfer, facilities at transfer) that could connect with your branded trains, without cluttering the brand and confusing the customer by telling people about the whole railway network.

Where possible, you ensure these branded services have ample luggage space and a fully stocked lunch trolley, perhaps with a complimentary tea and biscuit to the passengers who have the discounted tickets.

You do the small things that make customers feel special, valued, like you actually do care that they chose you over the far more convenient option, the car.

And you obviously always make sure there are train and platform staff to check tickets and field questions for these specific services.

You don't bother putting the brand in timetables or on departure boards but you do otherwise make sure visitors to specific stations looking to catch these services are made well aware through AV means how and where to catch the branded train.

You obviously seek to partner with the organizations you hope to be bringing extra custom, at a minimum seeking their help in brand awareness, without becoming distracted and forgetting the main aim of the brand is to get bums on seats.

Partnering with taxi firms for the last mile is also obviously an option, but not something you would start out with until you were sure of demand.

Maybe you even find some D-List celebrity to front the brand. Someone recognizable but hard up enough to not complain about being sent around the country to smile on local TV news as they talk up the benefits of the Staycationer as an affordable, relaxing, enjoyable and of course climate friendly way to start your domestic holiday.

You set minimum standards in how the brand is to be presented and the services provided, and fire anyone who treats this like a hassle or an optional extra to their day job. You use secret shoppers to ensure the brand is meeting expectations.

If the railway really got its act together, I'm sure it could apply prominent vinyls to the specific units allocated to these diagrams, which would identify to the public which departures and which destinations of that particular train fall under this national branding effort.

You've definitely thought this through, and I'm semi-convinced by it, but I unfortunately don't believe that the sort of organisation and co-ordination to get this sort of thing running reliably and smoothly exists currently :/
 
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