Not in my division. it's not what you know, it's who you know. I'd love to give some stories but they're not appropriate for this forum. To put it in short, let's say one depot manager can't do their job at all, the whole depot says it and no one likes the manages and they spend most of their time having affairs with drivers. Yet still, they are in a job 2 years later. The depot would fail if it wasn't for some of the more dedicated staff propping things up.
I'm pretty sure this management system is in place in all Stagecoach operating companies, given how centralised the operation is.
A company falls under a region, which has a director. Each company has a Managing Director, an Operations Director, a Commercial Director (sometimes merged with operations) and an Engineering Director. Underneath the Operations Director will be an Operations Manager (Depot Manager) and possibly some assistant managers. The same is applied to each depot on the engineering side - Engineering Managers reporting to an Engineering Director. Other functions outside of this are handled centrally.
Each depot in the company has their performance reviewed on a monthly basis for the previous period. It is at those meetings, with the directors of the company that the management of the depot reviews what has happened. I'll give you an example relevant to the title of this thread.
We had a service change requiring introduction of 15 new buses and a revised timetable. Coupled to this was a new ticket machine system (ERG TP5000 machines replacing older) and sets of temporary roadworks. Let's just say the timetable might not have been properly planned due to the commercial director's attention not fully being attentive in work and there were issues maintaining the timetable. That resulted in a lot of lost mileage. Funnily enough the issue was worse during the school holidays instead of the school terms. It was the practice of one depot controller to 'pull' buses from the timetable whenever they operated late. Several drivers were persistent late runners, and so on a number of Tuesdays on a certain hour of the day, buses were coming in screened 'out of service' and then driving past the waiting passengers to go out to the starting point of the journey close to the depot.
Suffice to say this was a control measure intended to address late running. It was done in a such a way as to upset a number of passengers, who complained. Complaints, like lost mileage are a measured key performance indicator. Something that'll be discussed during the depot review meeting with the directors. 'Why do you have a higher level of complaints etc'. The depot management traced the pulling of trips by a controller pretty quickly by going through who was on duty on the days in question. Said individual found himself out of work not long after as the depot management picked up the issue.
Stagecoach is highly profitable because it has few tiers of management. It's judged as an unnecessary cost within the business. So what you're describing has to be known about in the head office as there are few tiers of management within the company. If it's known in head office the regional director will also know, as will the people in charge of UK Bus.
And whilst local management teams, and directors of operating companies do have autonomy, they won't have a free pass to lose mileage, someone will have to justify it and be accountable for it. Stagecoach aren't often up before the traffic commissioners for failing to run timetables (though it tends to be headline news when they are!). Stagecoach didn't get where they were by being nice to people - they remain highly driven people whose sole aim is to make money. And making money is something they've been very good at. You don't make money by failing to provide timetabled services.