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Key Smartcard and ticket acceptance on TfL

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island

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From what I gather, if a card is checked on a RID that hasn't been tapped in 3 times, then it is blocked? Already in the relatively short time that we have had these at our depot we have had cause to have several conversations with people that the card has "failed".
I believe it's twice, then the cardholder has to ring TfL to explain themselves and they get one more chance. A third time and that card will be permanently blocked from CPAY usage.

...at which point the cardholder rings up their bank and gets a new card with a new PAN, and starts the process again.
 
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RPI

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I believe it's twice, then the cardholder has to ring TfL to explain themselves and they get one more chance. A third time and that card will be permanently blocked from CPAY usage.

...at which point the cardholder rings up their bank and gets a new card with a new PAN, and starts the process again.
Thanks for that, all we see is a green tick or red Cross!
 

paul1609

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My GTR Key has Key GO enabled but I mostly use if for tickets or Travelcards that involve travel on Southeastern. Tfl stations can obviously read the card because when Im using a travel card it opens the barriers and displays "card valid for entry".
When I use the card to buy tickets at Southeastern (and Greater Anglia) stations and load a ticket on at the TVM it can also see the key go entry but calls it something like "Travelsmart Standard".
Ive also had one occasion where I received an email (following the card being checked onboard) that I had an incomplete Key go journey starting at Needham Market- although I was never charged anything for it.
It kind of implies that the system is universal and just hasn't been introduced for cross TOC travel at least in the SE. Presumably this is because there are issues still to be overcome.
 

boiledbeans2

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We've just been issued with RID 2 from TfL (Revenue Inspection Device, these are used by TOC'S to verify Cpay cards in the Cpay area)
What's Cpay? I googled it but it comes up with Crypto, which I don't think is the right answer.
 

jon0844

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Soon coming to most TOC staff that check tickets in the SE as well

Are these white smartphone-looking devices, that look like a cheap no-name brand Android phone from about 2015? I'm assuming they are Android based, and have a data connection (but aren't used for voice)?
 

RPI

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Are these white smartphone-looking devices, that look like a cheap no-name brand Android phone from about 2015? I'm assuming they are Android based, and have a data connection (but aren't used for voice)?
They're a purpose build card device, they have a slot for 8nserting cards too and a chunky yellow case
 

Wallsendmag

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Are these white smartphone-looking devices, that look like a cheap no-name brand Android phone from about 2015? I'm assuming they are Android based, and have a data connection (but aren't used for voice)?

They're a purpose build card device, they have a slot for 8nserting cards too and a chunky yellow case
I'll defer to @RPI as we aren't in the first phase and I haven't seen one yet.
 

boiledbeans2

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We've just been issued with RID 2 from TfL (Revenue Inspection Device, these are used by TOC'S to verify Cpay cards in the Cpay area) and these are capable of reading ITSO according to the training we received on them from TfL. Admittedly the information that is displayed isn't as detailed but still capable of reading National Rail ITSO cards.
Now I haven't tried this yet other than when we were training as our own devices are obviously better, but TfL should be able to read ITSO cards.
The RPI'S on the Elizabeth line for example have to be able to verify these cards.
What improvements are there for RID 2 compared to RID 1?
 

TEW

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Are these white smartphone-looking devices, that look like a cheap no-name brand Android phone from about 2015? I'm assuming they are Android based, and have a data connection (but aren't used for voice)?
Out of the case, yes. Although they should be being used in the bright yellow case. They are Android based with a data connection.
 

CyrusWuff

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What improvements are there for RID 2 compared to RID 1?
The main one is that they're Android-based, rather than proprietary (and no longer supported by the original supplier), so should be capable of at least 4G connectivity (and presumably Wi-Fi) rather than the 3G of the original devices.
 

TEW

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The main one is that they're Android-based, rather than proprietary (and no longer supported by the original supplier), so should be capable of at least 4G connectivity (and presumably Wi-Fi) rather than the 3G of the original devices.
They're also much more user friendly. The RID touch screen was small and not very responsive. The RID2 is much easier to read and use with the bigger screen. Despite that it's still lighter. The functionality is the same for now though, although there is talk of the RID2 being able to read E Tickets too eventually.
 

boiledbeans2

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The functionality is the same for now though, although there is talk of the RID2 being able to read E Tickets too eventually.
So that means RPIs currently need 2 devices?
One RID2 to read contactless, another device to read e-tickets. I remember my digital railcard was also scanned once. I don't know if that was a 3rd device?
 

TEW

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So that means RPIs currently need 2 devices?
One RID2 to read contactless, another device to read e-tickets. I remember my digital railcard was also scanned once. I don't know if that was a 3rd device?
Yes, neither the RID or the RID2 can read e tickets. Not many TOC staff were issued with RIDs though, although a lot more are to be issued with RID2s. Generally TOCs have one device for issuing tickets, reading ITSO smartcards and scanning E Tickrts. It's Oyster/ Contactless that can only be inspected with the RID/ RID2.
 

Benjwri

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Generally TOCs have one device for issuing tickets, reading ITSO smartcards and scanning E Tickrts.
GWR seem to have separate devices for all three, having to use a phone to read smart cards (Always with a sigh), and they seem to have some kind of small camera connected to the phone to read e tickets, which they just listen to the noise to se if it's valid. When they've needed to check something before they took out their phone where they could see my ticket details.
 

david1212

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.....
GTR have told me in the past if I buy a day ticket (not travelcard) on the Key smartcard at the ticket machine, I can use both Southern and Overground trains between CLJ and SPB.
...
However if I use Keygo ... on my key smartcard ...

Different products / functionality but very similar names ..... at least have clearly different names !

... TfL .... don't have means to verify ITSO tickets or E tickets.

Some will disagree but if ITSO had been developed to be the UK wide smartcard ticket all of TfL would have been included. Following on no issues with Travelcards or tickets including TfL travel between London Terminals e.g. Euston - Victoria.
 

Starmill

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If you say so. But I understand that where they have been provided with equipment to read eTickets it has been mired in disputes about how much training is required, who should be using it and where it should be kept. London Underground is very heavily unionised and the management don't have the will to sort out issues like this - far easier to point the finger elsewhere.
To be fair to LU management, they are currently working with very limited resources, and they have very high demands on those resources given the economic and financial climate at Transport for London. It is very difficult to see how there is really anything in return for them from spending time and effort trying to get this sorted out - the benefits would all be due to other operators and the costs to LU. Well and good for people at TOCs to complain about LU management but one wonders how they'd see it if the situation were reversed. That's before we consider the corporate view in LU that 2D codes are fundamentally the wrong solution to the problem.
 

Wallsendmag

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To be fair to LU management, they are currently working with very limited resources, and they have very high demands on those resources given the economic and financial climate at Transport for London. It is very difficult to see how there is really anything in return for them from spending time and effort trying to get this sorted out - the benefits would all be due to other operators and the costs to LU. Well and good for people at TOCs to complain about LU management but one wonders how they'd see it if the situation were reversed. That's before we consider the corporate view in LU that 2D codes are fundamentally the wrong solution to the problem.
So being able to eradicate the costs of maintaining the CCST mechanism on every gate wouldn't yield any cost savings?
 

jon0844

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To be fair to LU management, they are currently working with very limited resources, and they have very high demands on those resources given the economic and financial climate at Transport for London. It is very difficult to see how there is really anything in return for them from spending time and effort trying to get this sorted out - the benefits would all be due to other operators and the costs to LU. Well and good for people at TOCs to complain about LU management but one wonders how they'd see it if the situation were reversed. That's before we consider the corporate view in LU that 2D codes are fundamentally the wrong solution to the problem.

The DfT clearly loves e-ticketing because it gives them a speedier transition to getting rid of paper tickets, and thus being able to close ticket offices. It doesn't matter that so far Cubic has not allowed any way to properly check them at the gates - meaning fare evasion (short ticketing or just buying at the gateline) must be through the roof... heavily impacting recovery post-Covid.

I wonder how many stations can look up to see how busy the nearest small shack now is, as people buy tickets from there to get out the gates (or in).

At least the equipment for onboard checks can warn when a ticket has been recently purchased, as can the handheld readers used at gatelines - but given people can just tap out (unless the gates are disabled) they are likely to purposely avoid staff.

E-tickets are IMO a good thing, but boy has the industry dropped the ball on them - and all focus seems to be on them right now, more so than smartcards.
 

35B

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So being able to eradicate the costs of maintaining the CCST mechanism on every gate wouldn't yield any cost savings?
It’d be interesting to know just how great those savings might be given that they’d still need to be able to maintain the gates. In their shoes, I might well be cautious about that business case especially if I also believed that the chosen answer is wrong in principle and going to cause operational problems.

Given that, as a punter, it’s noticeably faster to use ApplePay than scan a code at a gate, I’m not sure their analysis is wrong.
 

RPI

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GWR seem to have separate devices for all three, having to use a phone to read smart cards (Always with a sigh), and they seem to have some kind of small camera connected to the phone to read e tickets, which they just listen to the noise to se if it's valid. When they've needed to check something before they took out their phone where they could see my ticket details.
E tickets can be read using the TTK (phone) device its self or by using an opticon scanner which is linked to the device, though when using the opticon scanner you should also be checking what comes up on the screen too not just what noise it makes!

Also, the TTK device should now be used to read smartcards to.

The only time a second device is required is in the London contactless area where a RID must be used to verify contactless cards, but not all staff are issued with these.
 

Starmill

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So being able to eradicate the costs of maintaining the CCST mechanism on every gate wouldn't yield any cost savings?
They're not linked. Long term they'll get those benefits regardless of whether they are going to accept etickets.

== Doublepost prevention - post automatically merged: ==

It doesn't matter that so far Cubic has not allowed any way to properly check them at the gates - meaning fare evasion (short ticketing or just buying at the gateline) must be through the roof... heavily impacting recovery post-Covid.
Only a very tiny number of barcoded tickets are sold on routes through TfL-managed gatelines so it's difficult to see how this would really make any difference.

Or do you mean all gatelines?

== Doublepost prevention - post automatically merged: ==

In their shoes, I might well be cautious about that business case especially if I also believed that the chosen answer is wrong in principle and going to cause operational problems.
Gateline throughput is so heavily reduced when people are using paper roll tickets or printed etickets that it seems unlikely that they'll tolerate them at major Underground gates ever.

LU are looking at how they can add scanners for the national rail services which run behind quieter gatelines e.g. Rickmansworth.

== Doublepost prevention - post automatically merged: ==

Given that, as a punter, it’s noticeably faster to use ApplePay than scan a code at a gate, I’m not sure their analysis is wrong.
Indeed. Oyster and Contactless are substantially faster than ITSO for a reason.
 
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Gateline throughput is so heavily reduced when people are using paper roll tickets or printed etickets that it seems unlikely that they'll tolerate them at major Underground gates ever.
I think the only way to do it is to have dedicated gates for eTickets and careful signage (which people will ignore of course). I don't think it's reasonable for TfL to block eTicket availability for half the south east though, a solution needs to be found. At the same time, there needs to be a push to enable as much as possible on ITSO including cross-London. That, and the roll-out of PAYG could reduce the demand for eTickets for many journeys.
 

Starmill

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I don't think it's reasonable for TfL to block eTicket availability for half the south east though, a solution needs to be found.
The most likely outcome if RDG go down that route though is that TfL will simply negotiate the termination of the Travelcard Agreement. This would remove the problem entirely by withdrawing all of the integrated products. This may happen anyway once Pay as you Go is extended.

You describe it as them "blocking" availability but they're in fact not doing so at all. I think that people need to be realistic that etickets for Travelcards were never a genuine possibility, because how would they be read on buses and trams?
 

JonathanH

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I don't think it's reasonable for TfL to block eTicket availability for half the south east though, a solution needs to be found.
Project Oval (ie extension of Contactless) is a solution for half the South East, possibly the more relevant half.
 

Wallsendmag

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The most likely outcome if RDG go down that route though is that TfL will simply negotiate the termination of the Travelcard Agreement. This would remove the problem entirely by withdrawing all of the integrated products. This may happen anyway once Pay as you Go is extended.

You describe it as them "blocking" availability but they're in fact not doing so at all. I think that people need to be realistic that etickets for Travelcards were never a genuine possibility, because how would they be read on buses and trams?
I don't think anyone with any knowledge of the problem has ever suggested Travelcards on eTickets but TfL are holding up the elimination of 70s technology on the mainline for many TOCs.
Project Oval (ie extension of Contactless) is a solution for half the South East, possibly the more relevant half.
Not for long distance cross London travellers it isn't
 

JonathanH

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Not for long distance cross London travellers it isn't
Many long distance cross London travellers already don't use through tickets because of the way fares are priced. When the quota availability on the long distance train dictates the cost of the local connection into London, it often isn't worth having a through ticket, and through advances have not been priced as competitively for the last five years or so.
 

Wallsendmag

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Many long distance cross London travellers already don't use through tickets because of the way fares are priced. When the quota availability on the long distance train dictates the cost of the local connection into London, it often isn't worth having a through ticket, and through advances have not been priced as competitively for the last five years or so.
Ok my daily figures must be incorrrect then.
 
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