Delay Repay - outward & return

[Green Orchard]

looking for confirmation on DR rules on refunds for delayed journeys.

• I recently did a return from Parbold to Edinburgh (via Wigan)
• Outward journey was >2 hours delayed so i got full refund of the return ticket on my delay repay claim via Avanti
• Return journey was 30 - 59 mins delayed so am i entitled to a further compensation based on the current rules although i have been fully refunded?

I tried looking for rules on this on ORR website but gave up looking as it was not helpful.

thanks in advance

 

[Watershed]

looking for confirmation on DR rules on refunds for delayed journeys.

• I recently did a return from Parbold to Edinburgh (via Wigan)
• Outward journey was >2 hours delayed so i got full refund of the return ticket on my delay repay claim via Avanti
• Return journey was 30 - 59 mins delayed so am i entitled to a further compensation based on the current rules although i have been fully refunded?

I tried looking for rules on this on ORR website but gave up looking as it was not helpful.

thanks in advance

It used to be the case that you could legitimately receive delay compensation of more than your ticket's price. However, this changed a while back and the National Rail Conditions of Travel (NRCoT) now explicitly limit the total amount of delay compensation to the price of your ticket, in paragraph 32.2:

For claims made under the industry arrangements (set out at paragraph 32.1.1 above) for losses caused by the delay and/or cancellation of a train service, you can only recover up to the price of your Ticket.

Whilst the ORR have some, limited, involvement with delay compensation, they don't set the rules; in any event, these vary by operator.

 

[Green Orchard]

It used to be the case that you could legitimately receive delay compensation of more than your ticket's price. However, this changed a while back and the National Rail Conditions of Travel (NRCoT) now explicitly limit the total amount of delay compensation to the price of your ticket, in paragraph 32.2:


Whilst the ORR have some, limited, involvement with delay compensation, they don't set the rules; in any event, these vary by operator.

Hi there, thanks for the clarification and this was what i thought but i just couldnt find it anywhere obvious. much appreciated.

 

[AlterEgo]

Hi there, thanks for the clarification and this was what i thought but i just couldnt find it anywhere obvious. much appreciated.

Bear in mind the same condition also says you may still write and ask for a discretionary payment as consideration. It won't hurt to email them - though you have no explicit right to claim more than the ticket price.

 

[Sultan]

Interestingly my son recently travelled from Dorking to Wick (Scotland) - involved 4 trains (all part of an itenary) from 3 Tocs (SWR, LNER & Scotrail). Ticket purchased from LNER (£150ish off-peak return on a 26-30 railcard).

The first 3 trains all ran on time, with connections under 15 minutes. The final leg (Inverness to Wick) was cancelled (last train) and eventually they were put on replacement buses. He put in for delay-repay from Scotrail, expecting something for the last leg. Without question, Scotrail just refunded the entire ticket. I suspect they had too many to look at for that day (due to the weather) so just paid them all (or maybe they assumed he'd paid for an overnight stop in Inverness).

The return journey all ran to time as well. Proves that it can all work (although many other services that day were delayed).

 

[skyhigh]

The first 3 trains all ran on time, with connections under 15 minutes. The final leg (Inverness to Wick) was cancelled (last train) and eventually they were put on replacement buses. He put in for delay-repay from Scotrail, expecting something for the last leg. Without question, Scotrail just refunded the entire ticket. I suspect they had too many to look at for that day (due to the weather) so just paid them all (or maybe they assumed he'd paid for an overnight stop in Inverness).

They were correct. Delay repay is paid on the whole journey, not just individual legs.

 

[Sultan]

They were correct. Delay repay is paid on the whole journey, not just individual legs.

It was an Open Return, so should it not have just been the outward leg? Maybe the outward was £150 and the return only £1 (like many off-peak returns)

 

[Watershed]

It was an Open Return, so should it not have just been the outward leg? Maybe the outward was £150 and the return only £1 (like many off-peak returns)

When you buy a return, you're buying one ticket. The fact it's a return merely means that half its value is used for calculations of delay compensation.

 

[skyhigh]

It was an Open Return, so should it not have just been the outward leg? Maybe the outward was £150 and the return only £1 (like many off-peak returns)

Over 2 hours delay and Delay Repay is the value of the whole ticket.

 

[Fawkes Cat]

It was an Open Return, so should it not have just been the outward leg? Maybe the outward was £150 and the return only £1 (like many off-peak returns)

No - what Scotrail say at https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee under 'How much will I receive?' is

How much money you get back depends on how much your ticket cost and how long the delay is.

Here's what you’ll get:

Length of delay	Compensation
30 to 59 minutes	50% of the cost of your single ticket or 25% of the cost of your return ticket
1 hour to 1 hour 59 minutes	The full cost of your single ticket or 50% of the cost of your return ticket
2 hours or more	The cost of your single or return ticket

So assuming that your son was delayed by more than two hours (which I think you imply) he should have got the full cost of his (return) ticket back