compensation claim

[Halsebee]

This evening my train at 1752 from Cheltenham to Taunton was delayed by 1.5 hours. The train was then prematurely terminated at Bristol instead of continuing to Taunton, necessitating a wait of an additional 30 minutes at Bristol TM before onward connection.
The Cross Country conductor came through the train between Cheltenham and Bristol to offer compensation claim forms due to the delay.
I also was travelling on split tickets, splitting at Bristol.
My question is, how do I claim compensation for the whole Cheltenham Taunton journey, travelling on a split ticket?

 

[yorkie]

Send all the tickets in (take photocopies!) to Cross Country and make one claim for your journey.

 

[route:oxford]

Rather than start a new thread...

Travelling home for Christmas 2010, my train was 3 hours later into Glasgow. I'd left the ticket in Scotland and only just got my hands on it again.

Am I too late to send in a claim?

 

[bengolding]

Rather than start a new thread...

Travelling home for Christmas 2010, my train was 3 hours later into Glasgow. I'd left the ticket in Scotland and only just got my hands on it again.

Am I too late to send in a claim?

You have to make a claim within 28 days of the journey, although there's no harm in still applying and explaining the reason for the delay to the delay in a covering letter. You never know, you may be lucky!

 

[JKJimar53]

Rather than start a new thread...

Travelling home for Christmas 2010, my train was 3 hours later into Glasgow. I'd left the ticket in Scotland and only just got my hands on it again.

Am I too late to send in a claim?

Backdate the letter and send it off?

 

[Tom B]

Backdate the letter and send it off?

That could be construed as fraud, if found out.

You could just send it in anyway with a short apology - I don't know about other TOCs, but East Coast seem to view their response times to delay repay claims as optional, so being strict on passengers who are slightly late would be very hypocritical.

 

[ralphchadkirk]

That could be construed as fraud, if found out.

It is fraud. I can't see why the TOC would refuse to pay out. After all, the whole reason for the claim is them being late, so it would be hypocritical to tell the passenger they were late!

 

[dzug2]

Send all the tickets in (take photocopies!) to Cross Country and make one claim for your journey.

I did that a year or so back - I did get a refund but couldn't work out how they had calculated it. It seemed to be neither a full refund but more than just one ticket

 

[Matt Taylor]

The limit on refunds is 28 days after the date of validity for singles and 28 days after the date of the validity of the return portion in the case of returns.

 

[John @ home]

I did get a refund but couldn't work out how they had calculated it. It seemed to be neither a full refund but more than just one ticket

Some train companies do not make it easy for passengers to work out how compensation has been calculated. But, in my experience, CrossCountry is not one of them. Their claim form is the simplest I have encountered.

All that is required is origin, destination, scheduled departure date and time, total cost of all the tickets forming the journey, and extent of delay in arrival at destination.

A family member made a CrossCountry journey from Coventry to Leeds in December 2010 using a combination of four day singles. The trains were more or less on time at the first three destinations printed on the tickets, but cable theft caused a long delay and diversion via Pontefract with the train not calling at Leeds. Leeds passengers had to return from York.

The family member was 153 minutes late arriving at Leeds. CrossCountry sent vouchers for £33.60, the sum of the four day single tickets.