Match called off, Trainpal won't refund

[janb]

Just had a brief from ScotRail advising they are refunding walkup tickets without a fee during the mourning period,book with confidence covers Advance. I expect every TOC to do the same.

RDG brief expected Monday, awaiting some decisions from the DfT.

 

[Snow1964]

You might be able to get a refund under a force majeure clause (Latin term, but is used as exceptional, outside control of either party). Nearly every legal contract has this term. A period of National mourning is not foreseeable so is likely to be covered.

 

[Haywain]

You might be able to get a refund under a force majeure clause (Latin term, but is used as exceptional, outside control of either party). Nearly every legal contract has this term. A period of National mourning is not foreseeable so is likely to be covered.

A decision by the governing body to call off a football match is not force majeure.

 

[richw]

A decision by the governing body to call off a football match is not force majeure.

Especially when the govt specifically said they could go ahead with respectful tributes.

 

[SuspectUsual]

You might be able to get a refund under a force majeure clause (Latin term, but is used as exceptional, outside control of either party). Nearly every legal contract has this term. A period of National mourning is not foreseeable so is likely to be covered.

.....and in any event the overwhelming majority of commercial contracts that I've been familiar with over the last 30 years (and there are a lot) exclude force majeure

 

[Ivor]

I too was planning a London trip today for football with an overnight hotel stay. I tend to buy Advanced Tickets & hotels as often a big saving, I can’t get a refund on the rail ticket or hotel.

The sad passing of The Queen aside I have several Advanced tickets booked (& a couple of hotel stays) right up to end of November but thinking in future it’s not wise to buy advanced what with engineering works & strikes (I know there are options on rail tickets to amend or get a refund re strikes)

EDIT: even though calling Southern Customer Services & being told I can change for a £10 fee it appears as ‘Travel with Confidence’ that is in place to 30th September I can in fact exchange for a voucher for use in the future, thanks to info from a rail colleague, shows what Southern CS know

 

[Haywain]

I too was planning a London trip today for football with an overnight hotel stay. I tend to buy Advanced Tickets & hotels as often a big saving, I can’t get a refund on the rail ticket or hotel.

The sad passing of The Queen aside I have several Advanced tickets booked (& a couple of hotel stays) right up to end of November but thinking in future it’s not wise to buy advanced what with engineering works & strikes (I know there are options on rail tickets to amend or get a refund re strikes)

EDIT: even though calling Southern Customer Services & being told I can change for a £10 fee it appears as ‘Travel with Confidence’ that is in place to 30th September I can in fact exchange for a voucher for use in the future, thanks to info from a rail colleague, shows what Southern CS know

As you appear to have now learned, Book with Confidence is your friend and there is a growing expectation that it will be extended beyond the current end date of 30th September. But remember you must apply before 18:00 on the day before travel.