Unfortunately there is unlikely to be anything you can do about this. Advances are generally non-refundable, unless the reason you're no longer travelling is down to something the railway has (or hasn't) done, such as cancelling or delaying your train. And walk-up tickets have an admin fee of up to £10.
Are Trainpal taking part in BwC?
Couldn't get that when I Googled it! Looks like they're only doing fee-free changes though and not vouchers, so not fully taking part. And that fee-free change is less useful as we get closer to the date the scheme is due to end.
It was one of the first results when I searched "trainpal book with confidence"!
Yes, although it's worth noting that they're not the only retailer in that position.
I don't follow. The end of the scheme (if it isn't extended again) simply means that you will no longer be able to make changes after that date. There's nothing which says your revised travel date must be before the end of September.
If you don't know the new date (and/or the football isn't re-arranged for a date that is available to book), you could end up with a ticket for a date when you won't want to use it. Ideally though, BwC will be extended or, better still, made permanent.
Raileasy also offer Book with Confidence (in some form, at least).
That's what I'm wondering genuinely. Even if it were to go ahead many would not choose to go because they're mourning anyway. So I genuinely do think something should be considered
As maybe, but this isn't just one
Have you actually contacted Raileasy to discuss your circumstances?
Book with Confidence allows changes to be made (subject to payment of any difference in fares) but only until the scheme ends (as currently known) on 30th September. Multiple changes would seem to be fine prior to that date. For retailers offering a refund to eVouchers there is more flexibility as the eVouchers last for 12 months.
If the ticket is a Weekend Super Off Peak (for example), then it is not covered by Book with Confidence as it is refundable. Most ticket types are valid on all days.
Again that's something that depends by retailer. Some are allowing fee-free changes to the date of walk-up tickets. Of course this leads to rather a problem if you have a weekend-only ticket and now want to travel on a weekday...
Do they not have to refund it if it is a walkup ticket? Not that I'm sure why you'd book a walkup ticket in advance anyway
Yes, but standard email auto response saying they're busy.. Still waiting on a response from my last attempt in July so not holding out much hope
Newcastle United supporters are being offered a refund in the form of eVouchers for the West Ham match if they booked with LNER and make their claim before 1800 on Saturday.
What type of ticket do you have, and who did you book with?
The anytime is refundable, though may be subject to a £10 admin fee. You've probably not got much chance with the advances unfortunately.
So, a refundable Anytime Day return, and two Advance tickets which are covered by Book with Confidence. Contact whoever sold you the tickets.
Is the new date unknown yet?
A day out in an unremarkable South Gloucestershire commuter hole! Sounds grand.
It’s only been called off today, that’s hardly likely.
Certainly a wait that long isn't normal- could you email us again if the issue is still outstanding please (and also regarding the new refund request) and we'll make sure it's looked into as soon as we can?
