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Matt's All line rover trip report

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furgus2

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I haven’t travelled on a Grand Central train for a few years now partly because I don’t like the class 180 trains but also because 1st class is much better on LNER and it’s predecessors. There was a 1st class host back then. Is that still the case?
 
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m4tt

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I haven’t travelled on a Grand Central train for a few years now partly because I don’t like the class 180 trains but also because 1st class is much better on LNER and it’s predecessors. There was a 1st class host back then. Is that still the case?
Before covid there was however there wasn't on my service. We had to order food and drink through a QR code. The staff were nice and friendly though which made up for it but made it feel less like first class. The seats aren't great either.

For the price it's a bargin I had a ticket from London Kings Cross to York booked a week in advance for £8 which you can't get anywhere near aa close with LNER unless months in advance
 

m4tt

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Thursday 11th August -

Today was a much less busy day as I saw family friends in Alton, but I still tried to make the most of the day and take a good chance to try out SWR 1st class. The day started on the 08:11 from Tring to London Euston composed of 2x class 319’s, 319 433 and ex-thameslink 319 012. I switched sets at Berkhamsted as only the London Midland unit had first class. Upon arrival at London Euston I headed for the ticket office hoping to get my ticket replaced due to fading. The QR code no longer scans and 1st class is barely visible. I was told they would not be able to change it, but I should try at the station I bought it at. Thankfully I took a photo of the ticket before it faded which allows guards to scan the QR code on that. Breakfast was had at Euston first class lounge before taking the Northern Line to London Waterloo. 444 010 still in South West Trains livery took the 09:53 service to Alton. I found the seats on the 444’s in first class to be quite uncomfortable. They are leather but do not have a lot of padding making them feel very firm. Curtains and wireless charging were nice features.

I took the rest of the day off to give myself a break after two 15 hour days and an overnight sleeper but I will be back out fully refreshed tomorrow.

Thanks for reading
 

Kite159

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Best to have a quiet day for all the distance you have travelled.

The best 1st class on SWR is on the Sprinters as that's 2+1 seating. Sadly like you mentioned on Wednesday people will chance sitting in 1st class when checks are limited, especially if they can escape without paying extra.
 

D6130

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This took me to York via the Calder Valley line, providing some stunning views out of the window. I would highly recommend this journey.
As a very biased local resident, I have to say that - IMHO - the Brighouse/Halifax to Summit tunnel section of the Calder Valley line and its offshoot over Copy Pit Summit to Burnley are up there in my top 10 of English scenic routes. I think the line is very underrated and worth an hour or so of anybody's All Line Rover. The Copy Pit line is like a much shorter version of the Settle & Carlisle with the incredibly narrow and winding Cliviger Gorge and the majestic cliffs of Thieveley Scout brooding over the summit, which at 749 feet above sea level, is now the highest Trans-Pennine rail summit.
 

m4tt

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As a very biased local resident, I have to say that - IMHO - the Brighouse/Halifax to Summit tunnel section of the Calder Valley line and its offshoot over Copy Pit Summit to Burnley are up there in my top 10 of English scenic routes. I think the line is very underrated and worth an hour or so of anybody's All Line Rover. The Copy Pit line is like a much shorter version of the Settle & Carlisle with the incredibly narrow and winding Cliviger Gorge and the majestic cliffs of Thieveley Scout brooding over the summit, which at 749 feet above sea level, is now the highest Trans-Pennine rail summit.
I will look to try this Sunday when I plan to visit Hebden bridge to see some of the TPE diversions, I believe the Hebden Bridge to Leeds passes along this line right?
 

m4tt

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Good morning everyone, breakfast onboard refurbished 390 125 (1H62 08:06 from Milton Keynes to Manchester Piccadilly)

The new interior really brings out the best in the pendolinos IMO

IMG_8987.jpg
 

furgus2

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Breakfast looks great - apart from the black pudding! How is it that you were able to go on that service before 10?

The refurbishment looks good but I miss the table lights as I think they made things feel cosy on dark evenings.

Going back to yesterday, travelling so much everyday is surprisingly tiring so it’s good and sensible to have an easy day now and then to help recharge batteries. Regarding your fading ticket, you’ll remember that I mentioned that the exact same had happened to me on a previous ALR. It really is ridiculous to issue a 14 day ticket in that format. It costs a bit more because you have to pay for Special Delivery but the last two times I’ve bought an ALR, I’ve used the GWR website which still prints them on card and which can then be kept safely in a traditional ticket wallet.

Anyway, enjoy your day and I hope the aircon works on all the trains you use.
 

m4tt

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Breakfast looks great - apart from the black pudding! How is it that you were able to go on that service before 10?
I thought it would be worth an ask, worst they could say is no. The first class host grabbed the train manager and he said it was fine although neither had heard/seen of this ticket from what I could gather so they would not have known about any restrictions.


Going back to yesterday, travelling so much everyday is surprisingly tiring so it’s good and sensible to have an easy day now and then to help recharge batteries. Regarding your fading ticket, you’ll remember that I mentioned that the exact same had happened to me on a previous ALR. It really is ridiculous to issue a 14 day ticket in that format. It costs a bit more because you have to pay for Special Delivery but the last two times I’ve bought an ALR, I’ve used the GWR website which still prints them on card and which can then be kept safely in a traditional ticket wallet.
I'll have to do that from now on for traditional rovers as well as I can't stand those tickets. LNWR's website says you can but they couldn't figure out how to do it. They have emailed up the chain of command and hopefuly will have a fix by Monday
 

D6130

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I believe the Hebden Bridge to Leeds passes along this line right?
That's correct....and if you arrive/depart from/to the Preston direction, you'll see the spectacular scenery on the Copy Pit line too. If you would like to send me a DM telling me about what time you will be at Hebden, I would be happy to meet you and - if you have enough time - I could show you a couple of good photo locations a short distance away from the station. Bear in mind though that the station cafe doesn't open on Sundays, so you'll have to bring your own food and drink. The nearest shop is a good ten minutes walk away.
 

m4tt

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Friday 12th August -

An early start put me on the 07:31 service to Milton Keynes Central on a pair of 350/1s (350 128 + 350 123) arriving 5 mins late into my destination. I tried my luck on the 08:06 Avanti service to Manchester Piccadilly even though my ticket prevents boarding here until 10:00. I figured that it would not hurt to ask, worst case I would just take the 08:19 service to Crewe for which my ticket was valid. Upon arrival I asked the first class host who said to hop on board and speak to the train manager who she called over. He had no problem with it and said something along the lines of not seeing one of these before. I think that the odds of a member of staff knowing about this ticket, let alone reading up on and enforcing the restrictions are very slim as I doubt this would be taught in training. I took a seat in coach J, very quiet with just 2 other passengers which I found surprising as 2 of the previous Manchester services had been cancelled this morning. Breakfast was served promptly and I had the full English with toast which I found to be really good.

A quick change put me onto a pair of TFW 153’s, 153 968 + 153 361, for the shuttle service to Chester. I just missed the connection for the mk4 hauled set to Holyhead with my original plan to go all the way and back to try out the catering. I had to settle for Bangor station on the 13:14 Avanti service instead (221 101). I had a bacon sandwich and an apple juice, to which I was given the whole carton. He said I was welcome to finish it but it was practically full which I found a little strange.

One of my objectives today was to try TFW’s premium service in first class. These trains are T&T by a 67 and DVT with ex-VTEC MK4 coaches including a buffet car. This is one of only a few trains with onboard chefs, providing a unique service on the UK’s railways. Upon departure from Bangor I was greeted by the friendly host who provided a drink and menu for the journey. Unlike most first class meals, these had to be paid for rather than included in the ticket price. £17 for 2 courses or £20 for 3 may seem a little steep to some, especially on top of the first class fare but the food is well worth it. I went for the sirloin steak with baby potatoes and the fudge cake for dessert. The steak was cooked perfectly to my liking with the prominent taste of the garlic butter complimenting it well. The fudge cake was really nice as well, served warm with cream. I finished the meal just before arriving at my next interchange of Chester. The views along the coast are worth a visit in itself but if you can time it right onto one of these services I would highly recommend trying the food offering.

A 10 minute change put me on the 13:22 Northern service to Leeds. This was worked by one of Northern’s new toys 195 110. I will try not to start an argument but I find them to be perfectly adequate to the role they serve. The train was bright, clean, fast and comfortable. That is enough for any non-enthusiast I would imagine.

Due to TPE failing to run a service, the next Avanti service was late after having to make an extra stop at Lockerbie allowing me to make a connection. This was another refurbished set, operated by 390 157. Problems arose further down the line north of Stafford, where we suffered a traction fault causing us to only be able to run at half speed. We were diverted into platform 6 at Stafford to, in the TM's words, “Turn it off and back on again”. Thankfully it worked and we were back on the move after 10 minutes. Arrival into Birmingham New St was around 40 minutes late.

My next train was also around 40 mins late which meant I had to spend more time than anyone should have to spend at Birmingham New St. It didn’t help that the 1st class lounge was closed too. My next haulage was the very delayed 16:03 Plymouth to Edinburgh service, operated by Intercity liveried 43 184 leading and 43 303 on the rear. No food or drink was provided on my journey to Sheffield, I didn't even see a member of staff. What I found even worse was when boarding, someone in a wheelchair was stuck onboard without access to a ramp. I talked to a member of the platform staff who appeared to just nod and do nothing. Eventually a member of XC staff came along and told the same guy after he was still standing there doing nothing. I did not like the atmosphere of the HST and I would take a voyager any day. All the disruption threw a spanner in the works and in the end I just began to work my way home. A quick run to platform 8 put me on the late running 17:32 to London St Pancras, worked by 222 006. The service was much better with 2 drink services and a meal service offered before Derby where I got off. I went for a chilli chicken pasta which was alright. I probably would have enjoyed it more if I hadn’t had such a good meal on TFW today.

A 1 minute change at Derby was made and I hastily boarded XC 170s, 170 112 + 170 114 to Gloucester. Although being small, I found first class to be alright. The seats reclined and the table lights functioned too. I saw upon arrival at Birmingham New St that the inbound service for my train to London Euston was 45 minutes late, arriving at the time we were supposed to board. What made this worse was that the aircon was non-functional in 9 of the 11 coaches. My coach (K) was unaffected thankfully but we had to sit for 30 mins to allow them to be reset. They then declassified first class as 4 of the coaches were deemed a safety hazard due to the heat and made out of bounds. What really annoyed me was the fact they chose not to serve food or drinks despite not a single person coming into our coach from standard. What was stopping them from at least providing a drink or snack?

Arrival into Watford Junction was 40 minutes late providing a good cross-platform interchange for my local LNWR service home.

I hope you enjoyed my report today, let me know if you have any observations/ideas
 

Techniquest

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A very mixed bag, as Kite says, in terms of service on board, but a nice bit of variety. I'm guessing you've now got a big pile of Delay Repay claims going on!
 

185143

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You should be entitled to compensation for that Avanti declassication, so don't forget to claim that.
 

m4tt

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Yep, about £100 worth if I have calculated correctly, not including the declassification. Fingers crossed they will pay out.

How does getting money back for strike days work if I was to choose not to travel? Do I just pick a TOC to process it through? Thanks
 
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185143

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Yep, about £100 worth if I have calculated correctly, not including the declassification. Fingers crossed they will pay out.

How does getting money back for strike days work if I was to choose not to travel? Do I just pick a TOC to process it through? Thanks
I'd approach the TOC who sold the ticket. If they tell you to claim as if it's delay repay then I don't suppose it really matters who you go to. GWR seem to have quite a quick response time to DR claims at the moment, much quicker than TfW.

If of course they ask you to submit a refund request, then it has to be through the TOC who sold it.
 

m4tt

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I'd approach the TOC who sold the ticket. If they tell you to claim as if it's delay repay then I don't suppose it really matters who you go to. GWR seem to have quite a quick response time to DR claims at the moment, much quicker than TfW.

If of course they ask you to submit a refund request, then it has to be through the TOC who sold it.
Thanks, I think I will just head home and claim as services are terrible today. My local has no services and the Meridian i'm on is short formed with no first class now
 

xotGD

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Another interesting report for Friday. But one crucial piece of information is missing - which 67 did you have?
 

furgus2

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Looking back on yesterdayl you certainly did a good number of miles. Great that you were allowed to travel early on the Avanti and have breakfast on board. On just three occasions since the 10.00 restriction came into force that have I asked a TM if I could travel early, only one refused and that was on an XC and I only wanted to travel from New St to Wolverhampton!

Regarding you dining experience on Gerald, were there other passengers eating too? I would also have chosen steak but I did not find the presentation on the plate in your photo very attractive. Looked too piled up. I’ve definitely had a few excellent breakfasts on the early morning train from Holyhead back when they were included in the price of the ticket.

Finally, on the declassified Avanti service, I can understand them downgrading Standard Premium and even making J into standard accommodation but it seems very unfair to do that in K as there are so few seats there anyway and if there’s a 1st class host on board. Were there and other passengers with 1st class tickets present?
 

furgus2

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Thanks, I think I will just head home and claim as services are terrible today. My local has no services and the Meridian i'm on is short formed with no first class now
That’s disappointing for you. Were you aware of the strike dates when you bought the ticket? Will you still be using your ALR on the date of the next strike?
 

Andy Pacer

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I'd approach the TOC who sold the ticket. If they tell you to claim as if it's delay repay then I don't suppose it really matters who you go to. GWR seem to have quite a quick response time to DR claims at the moment, much quicker than TfW.

If of course they ask you to submit a refund request, then it has to be through the TOC who sold it.
I was under the assumption that if you don't travel then it shouldn't be claimed through Delay Repay, but either via customer services or, in some cases, TOCs websites have had sections for strike related refunds.
 

Andy Pacer

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Another interesting report for Friday. But one crucial piece of information is missing - which 67 did you have?
It's a little confusing to follow the report to try and work it out, the post suggests he used the 13:14 Avanti from Chester to Bangor which would have meant a 3 hour wait which seems unlikely.
I suspect that was the 10:14 which would have got to Bangor at 11:27, with the Cardiff "Gerald" leaving at 12:00 which would have been 67025.
 

185143

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I was under the assumption that if you don't travel then it shouldn't be claimed through Delay Repay, but either via customer services or, in some cases, TOCs websites have had sections for strike related refunds.
Some TOCs have been telling season ticket holders who didn't travel to claim 120+ minutes delay repay for strike days. Otherwise, yes you're absolutely right.
 

m4tt

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It's a little confusing to follow the report to try and work it out, the post suggests he used the 13:14 Avanti from Chester to Bangor which would have meant a 3 hour wait which seems unlikely.
I suspect that was the 10:14 which would have got to Bangor at 11:27, with the Cardiff "Gerald" leaving at 12:00 which would have been 67025.
Well spotted! I indeed meant the 10:14. I write the report as I go along but I should check before I post it in the evening for errors. Thanks for pointing that out and it was indeed 67 025 with DVT 82 226
 

m4tt

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That’s disappointing for you. Were you aware of the strike dates when you bought the ticket? Will you still be using your ALR on the date of the next strike?
Yeah, I chose these dates as it was the earliest I could do and it also meant only the 18th was disrupted at the end rather than the 19th and 20th as well
 

m4tt

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Regarding you dining experience on Gerald, were there other passengers eating too?
There was one other person up until Rhyl in which a few got on. At every station we had people join and sit down only to be kicked out for no first class ticket. There was no signage to identify it other than the blue line on the coach so for the average person it might be hard to spot. Surely they must have noticed the leather seats and had second thoughts whether it was standard or not?

but I did not find the presentation on the plate in your photo very attractive. Looked too piled up

I should have taken the photo from a top angle as it was a bit more distributed around the back, you can barely see the potatoes I had. I’ll have another look and see if there are any better photos. The food was really tasty though and l would say that is the most important part

Finally, on the declassified Avanti service, I can understand them downgrading Standard Premium and even making J into standard accommodation but it seems very unfair to do that in K as there are so few seats there anyway and if there’s a 1st class host on board. Were there and other passengers with 1st class tickets present?

There was 8 of us and nobody came into our coach! We didn’t see the host after she disappeared into the kitchen
 

furgus2

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There was 8 of us and nobody came into our coach! We didn’t see the host after she disappeared into the kitchen

We had a sensible TM on a very packed service waiting to depart Euston one Sunday afternoon a couple of months ago. He checked the tickets of everyone sitting in a full coach K, noted that everyone had a 1st class ticket so told the Host that this coach would remain 1st class but that the rest of the train was declassified. So, we all had our food and drinks.
 
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