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TIL - Couldn’t collect TOD

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Fawkes Cat

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If it came to court, what would prevent the OP calling the train manager as a witness?
Nothing, but the train manager may well say they don't remember giving permission.
ALthough if this is a point where the onus is on the prosecution to prove their case, the obvious follow-up question is ‘do you remember refusing permission?’ If the answer to that is ‘no’, then it’s hardly beyond doubt that the OP wasn’t given permission to travel.
 
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Watershed

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Nothing, but the train manager may well say they don't remember giving permission.
Indeed. And if the "only" evidence is the OP's witness testimony, I would not necessarily be 100% confident of their success at Court :|

== Doublepost prevention - post automatically merged: ==

ALthough if this is a point where the onus is on the prosecution to prove their case, the obvious follow-up question is ‘do you remember refusing permission?’ If the answer to that is ‘no’, then it’s hardly beyond doubt that the OP wasn’t given permission to travel.
It falls upon the defendant to show that, on the balance of probabilities, any defence they allege is proven. They could of course request the attendance of the Train Manager as a witness, but if they simply say "it was too long ago - I cannot recall anything other than what was in my report", and the report is silent on the issue of permission...
 

Jason12

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If the circumstances were as the OP describes and the train manager's report was silent in the issue of permission, that would be a serious and misleading omission on the train manager's part.
 

Snow1964

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Indeed. And if the "only" evidence is the OP's witness testimony, I would not necessarily be 100% confident of their success at Court :|
But in this case there are there are 3 potential witness
1) The ticket person at Leeds (who couldn’t print them either)
2) The Train manager
3) The Trainline call handler that released them (once they opened for the day)

Then there is almost certainly an electronic record of the tickets being released and printed in Glasgow. And of course a record of the Op buying the tickets before the journey (even if hadn’t been collected from machine)

Even the most ambitious TIL prosecutor wouldn’t expect success having to prove beyond doubt against that much evidence, they are used to people not having bought a ticket, or bought a cheaper ticket that is not valid


I am thinking it might be worth sending a version as a copy direct to customer services at Cross Country, if they appointed TIL, they can just as easily cancel the claim citing new evidence, or admin error, and it might be easier if they ask to discontinue the action.
 

Watershed

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If the circumstances were as the OP describes and the train manager's report was silent in the issue of permission, that would be a serious and misleading omission on the train manager's part.
Indeed it would be. But without having access to the report, we cannot know. And it would seem bizarre for the TM to be happy for the OP to board and yet seek to issue them with a TIR.

I wonder whether there was perhaps a misunderstanding - with the TM meaning "don't miss the train, get onboard", whilst the OP took this as "you have permission to travel without a valid ticket"?

But in this case there are there are 3 potential witness
1) The ticket person at Leeds (who couldn’t print them either)
2) The Train manager
3) The Trainline call handler that released them (once they opened for the day)
But both the first and last people would only be able to confirm that the OP had difficulties collecting their ticket (for "self imposed" reasons, i.e. nothing which could negate a Byelaw 18 charge), something which I don't think is in dispute.

However, the OP would have had an opportunity to buy a ticket at the ticket office, even if that would have been financially painful, and so I cannot see that any defence arises under Byelaw 18(3)(i) or (ii).

Of those three, it is only the TM who would be able to testify as to what permission they did or did not give.

Then there is almost certainly an electronic record of the tickets being released and printed in Glasgow. And of course a record of the Op buying the tickets before the journey (even if hadn’t been collected from machine)
Indeed, and this all militates against any intent to avoid payment existing. But a RoRA offence isn't really in question, since the OP had paid for their ticket prior to travel. Instead, the Byelaw 18(1) offence is not concerned with whether someone had paid for their fare, but rather whether they have a ticket on them when boarding.

Even the most ambitious TIL prosecutor wouldn’t expect success having to prove beyond doubt against that much evidence, they are used to people not having bought a ticket, or bought a cheaper ticket that is not valid
As the basic elements of the offence are made out, it would be for the OP to successfully raise a defence under Byelaw 18(3)(iii). I have heard of much less 'ambitious' TIL prosecutions in the past!

I am thinking it might be worth sending a version as a copy direct to customer services at Cross Country, if they appointed TIL, they can just as easily cancel the claim citing new evidence, or admin error, and it might be easier if they ask to discontinue the action.
There is certainly no harm in doing so - I don't think it will cause TIL to withdraw their offer of settlement and proceed straight to prosecution. And there is a chance, albeit small (in my view), that this could cause the matter to be dropped.
 

johncrossley

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Are you allowed to pay what TIL are asking to get it out of the way and then claim back from the TOC?
 

Adam Williams

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I think it's the fault of the booking office. I have never encountered trouble when forgetting to take my card at the booking office.

I'm not sure I agree, the iKB says:

  • Ticket Office - If the customer tries to collect the ToD booking from a station ticket office, then the TIS Operator should only issue the ToD to the customer if the same card used to purchase the rail products and the CTR number is presented. This cannot be overwritten by the station staff. If instances like this appear to be genuine, then station staff should advise the customer to contact the ToD seller for the payment flag to be changed accordingly.*

    * There are some differences in how the current range of ticket office Ticket Issuing Systems advise the TIS user of the requirements for Same Card or Any Card collection of ToD bookings. You should refer to your own TOC issued local instructions in how to recognise the terms of collection that will have been set by the ToD seller. These terms of collection should be followed for all ToD bookings.
 

Watershed

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Are you allowed to pay what TIL are asking to get it out of the way and then claim back from the TOC?
There is no guarantee that this would be successful, since the TOC could quite rightly argue that the passenger "freely" entered into the settlement and that this is non-rescindable - just as TIL/XC can't refund the settlement and proceed to prosecute once payment has been made.
 

johncrossley

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There is no guarantee that this would be successful, since the TOC could quite rightly argue that the passenger "freely" entered into the settlement and that this is non-rescindable - just as TIL/XC can't refund the settlement and proceed to prosecute once payment has been made.
Of course, but it would be in the interests of customer service. Say that the TOC will miss out on future revenue if they don't give the money back. If that doesn't work then make formal complaints.
 

transportphoto

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Would there be any benefit in the OP trying to deal with XC directly, rather than TIL? I’d hope any sensible individual with the right authority in XC would tell TIL to discontinue the case in the view of customer service.

The problem would be making contact with the right person - does anyone know CrossCountry’s email format? Colette Casey is their Customer Director who is responsible for ensuring “customers receive a great CrossCountry experience every day.” (https://www.crosscountrytrains.co.uk/about-us/meet-the-team)

My guess would be FirstName.LastName@ crosscountrytrains.co.uk based on their publicly advertised email addresses.

I am thinking it might be worth sending a version as a copy direct to customer services at Cross Country, if they appointed TIL, they can just as easily cancel the claim citing new evidence, or admin error, and it might be easier if they ask to discontinue the action.
As I’ve outlined in the previous post, I’d also advocate for contacting XC - but I’d hesitate on the chances of this getting past a Customer Service bod who is likely to have been trained not to interfere with any TIL cases. I’d advocate trying to reach a much higher level in the first instance.
 

Watershed

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Of course, but it would be in the interests of customer service. Say that the TOC will miss out on future revenue if they don't give the money back. If that doesn't work then make formal complaints.
In a sensible world, TOCs wouldn't even dream of threatening their customers with prosecution. Can you imagine BA doing that? I hardly think so.

But sadly that is not the world we live in, and so the OP needs to be realistic that if they pay the settlement, they probably will not get it back.
 

_toommm_

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Hi all,

I’ve just got home, and the ticket is a little faded, but it was a zero cost excess I was issued. It’s an excess to an anytime return, with my 16-25 railcard which I presented. The excess is zero, but the cost of that ticket is £121.40. When I boarded, I accidentally spoke to the catering person, who sent me to the opposite end, and I spoke to the TM. I explained my predicament, that I was told by the ticket office to speak to the guard (after explaining that to the barriers too), and she said to take a seat and she’d come speak to me when I sat down.

I filled out a small piece of paper with my details which she checked against my license, issued the zero fare excess, and wrote on the back of the sheet with my details. The exact thing escapes my mind, but I believe it was along the lines of the fact that I couldn’t collect my tickets. She also said verbally I imagine that they’ll just ask you to confirm you had the tickets bought before. I’ll write a reply in the morning, taking onboard what was said earlier, and post it on here. Thank you again :)
 

island

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So, we have a difficulty, in that you boarded without a valid ticket and at the time you boarded, it doesn't sound like you had permission from an authorised person to board.

The offence is complete as soon as you step on the train; getting permission later can't turn back time and make it okay.

You may need to throw yourself on TIL/CrossCountry's better nature, if they have any, because it seems likely to me that a prosecution would be successful.
 

_toommm_

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So, we have a difficulty, in that you boarded without a valid ticket and at the time you boarded, it doesn't sound like you had permission from an authorised person to board.

The offence is complete as soon as you step on the train; getting permission later can't turn back time and make it okay.

You may need to throw yourself on TIL/CrossCountry's better nature, if they have any, because it seems likely to me that a prosecution would be successful.

Even though the asking what to do happened before departure? The TM was in the First Class galley at the front talking to the other staff onboard, and said to sit down before departure.
 

island

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Yes, as I said, the offence is committed the moment you step on the train. Unless, I suppose, you argue that you didn't get on the train for the purpose of travel (and can explain convincingly what purpose you did get on for).
 

Watershed

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Yes, as I said, the offence is committed the moment you step on the train. Unless, I suppose, you argue that you didn't get on the train for the purpose of travel (and can explain convincingly what purpose you did get on for).
Exactly my thoughts. If you board the train for the purposes of finding and speaking to a member of staff, so as to obtain the necessary consent under Byelaw 18(3)(iii), I think that could avoid liability. But either way it is a question of the evidence the OP is able to produce of asking for and obtaining that permission - which may significantly depend on what the TM can remember.
 

RPI

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Even though the asking what to do happened before departure? The TM was in the First Class galley at the front talking to the other staff onboard, and said to sit down before departure.
I would definitely try and appeal to their better nature but stick to the point that, you collected your tickets eventually and that they haven't lost any money.

There's an argument that there could technically be a byelaw 18 prosecution but TIL would not want this one to end in court.

Generally magistrates don't like ticketing prosecutions where the railway hasn't lost any money, again, thats just from my own observations, that said, they could still go ahead with it but I'd try and hold your nerve at least initially.
 
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She said to take a seat and she’d come speak to me when I sat down.

I of course cooperated with giving her my details and provisional license, and showed her the TOD reference and I apologised as I know it’s my fault. She said she’d put in the report that I cooperated

She is either two-faced or naive. If she was planning to fill in a report, she should have advised you to return to the ticket office and buy a ticket for a later service. I am sure some of us would have struggled to be quite so co-operative with her once she was filling in her little report.
 

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I've never come across a case like this before, you'd expect that the response would be "I'm sorry, you need to have a valid ticket before you can travel so I'm afraid you won't be able to travel as you don't have any ticket." and they'd be entitled to give that reply.
 

some bloke

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You can put a draft on here for people to comment on. There's plenty of time (unless their letter was severely delayed). You could spend some time thinking what relevant facts you are absolutely certain of about the encounters with the train manager.

Maybe you wouldn't necessarily have to prove you had permission on the balance of probabilities.

It seems to me that a defendant might fail to prove an exception (such as having permission to travel) on the balance of probabilities, but still introduce enough doubt to be acquitted because of that same evidence about the exception. I don't know how the courts have dealt with this - perhaps they usually take a practical approach.

Suppose you're a magistrate, and you think the probability that the defendant is telling the truth about the crucial exception is 40%. So in your view, they haven't proved that they are telling the truth, because they probably aren't. Should that necessarily mean they've lost the whole case? There's a wider issue: perhaps you, the magistrate, think there is reasonable doubt that they are guilty, because 40% on the exception is enough doubt about guilt overall. You aren't allowed to convict someone if you think there's reasonable doubt - so it looks sensible to approach the issue of the exception by taking the confidence level, not just the binary decision of proved vs not proved, into account.

I'm saying all that not because you're likely to go to court, but because it may be relevant to how you think about your position. TIL may be less concerned with the burden of proof about the permission, and more concerned with the overall need to prove the case beyond reasonable doubt.
 
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Watershed

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You can put a draft on here for people to comment on. There's plenty of time (unless their letter was severely delayed). You could spend some time thinking what relevant facts you are absolutely certain of about the encounters with the train manager.
Agreed.

Maybe you wouldn't necessarily have to prove you had permission on the balance of probabilities.
But that is precisely what the OP's duty is. Once guilt, in line with the basic definition of an offence, is made out the burden of proof shifts to the defendant to raise a defence, and prove it on the balance of probabilities.

It seems to me that a defendant might fail to prove an exception (such as having permission to travel) on the balance of probabilities, but still introduce enough doubt to be acquitted because of that same evidence about the exception. I don't know how the courts have dealt with this - perhaps they usually take a practical approach.

Suppose you're a magistrate, and you think the probability that the defendant is telling the truth about the crucial exception is 40%. So in your view, they haven't proved that they are telling the truth, because they probably aren't. Should that necessarily mean they've lost the whole case? There's a wider issue: perhaps you, the magistrate, think there is reasonable doubt that they are guilty, because 40% on the exception is enough doubt about guilt overall. You aren't allowed to convict someone if you think there's reasonable doubt - so it looks sensible to approach the issue of the exception by taking the confidence level, not just the binary decision of proved vs not proved, into account.
I appreciate what you are saying, but legally speaking that is not how the test works. I would be wary of giving Magistrates any credit in terms of erring on the side of generosity to defendants.

I'm saying all that not because you're likely to go to court, but because it may be relevant to how you think about your position. TIL may be less concerned with the burden of proof about the permission, and more concerned with the overall need to prove the case beyond reasonable doubt.
TIL are unlikely to have even considered the possibility of permission. It is quite simply a very unusual situation for a TM to invite someone onto the train and yet issue them with a zero fare and TIR.
 

some bloke

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For Byelaw 18(1), the burden of proof is on the company that you entered the train "for the purpose of travelling on the railway". It seems unlikely that the train manager wrote "@_toommm_ didn't approach me before departure", whereas your story fits with the fact that you bought the ticket earlier.

(If a magistrate believes that overall there is reasonable doubt because of the defendant's evidence about an exception, it would be undesirable for the standard of proof for the exception to override that.)
 
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Watershed

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For Byelaw 18(1), the burden of proof is on the company that you entered the train "for the purpose of travelling on the railway". It seems unlikely that the train manager wrote "@_toommm_ didn't approach me before departure", whereas your story fits with the fact that you bought the ticket earlier.

(If a magistrate believes that overall there is reasonable doubt because of the defendant's evidence about an exception, it would be undesirable for the standard of proof for the exception to override that.)
That is a separate argument and one with which I would be more inclined to agree.
 

John Palmer

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I could go into a shop for the purpose of buying a packet of fags and also for the purpose of stealing a carton of milk. Having a lawful purpose for entering the shop doesn't alter the fact that I also have an unlawful purpose. So, if a ticket-less person enters a train for the purpose of asking whether the train manager will nonetheless allow him to travel on it, he is still entering the train with the additional purpose of travelling upon the railway. The train manager might then give that person permission to travel without a valid ticket, so affording him a Byelaw 18.3(3) defence. But if the train manager declines such permission then no such defence is available. The moral seems to be that you cannot board a train to put such a question to a train manager without risk of conviction for a Byelaw 18.1 offence.

The OP has posted that the train manager issued a zero excess ticket having a cost of £121.40 – presumably the appropriate fare for the journey being undertaken. Why is that not capable of constituting persuasive evidence that the OP obtained permission from an authorised person to travel without a valid ticket – an irregularity that the TM then went on to cure by the issue of the excess ticket – and thereby established a Byelaw 18.3(3) defence to a charge under Byelaw 18.1? If the TM had not granted such permission, why would she have issued such a ticket rather than requiring him to alight at the next station because such permission was declined?
 

island

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Why is that not capable of constituting persuasive evidence that the OP obtained permission from an authorised person to travel without a valid ticket – an irregularity that the TM then went on to cure by the issue of the excess ticket – and thereby established a Byelaw 18.3(3) defence to a charge under Byelaw 18.1? If the TM had not granted such permission, why would she have issued such a ticket rather than requiring him to alight at the next station because such permission was declined?
As I said in post 44, to establish a defence under byelaw 18 (3), the authorised person's permission must be held at the point of boarding the train. Obtaining permission afterwards does not undo the offence.
 

Watershed

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I could go into a shop for the purpose of buying a packet of fags and also for the purpose of stealing a carton of milk. Having a lawful purpose for entering the shop doesn't alter the fact that I also have an unlawful purpose. So, if a ticket-less person enters a train for the purpose of asking whether the train manager will nonetheless allow him to travel on it, he is still entering the train with the additional purpose of travelling upon the railway. The train manager might then give that person permission to travel without a valid ticket, so affording him a Byelaw 18.3(3) defence. But if the train manager declines such permission then no such defence is available. The moral seems to be that you cannot board a train to put such a question to a train manager without risk of conviction for a Byelaw 18.1 offence.
I'm not 100% sure that this argument holds up to scrutiny - you can quite validly say that you are boarding simply because that is where the TM is and you do not intent to travel, at the moment of boarding, because you might well be refused permission.

Either way, whether strictly legally correct or not, I think there is only a low chance of a Magistrate accepting an argument that boarding to speak to the TM constitutes an offence under Byelaw 18(1).

The OP has posted that the train manager issued a zero excess ticket having a cost of £121.40 – presumably the appropriate fare for the journey being undertaken. Why is that not capable of constituting persuasive evidence that the OP obtained permission from an authorised person to travel without a valid ticket – an irregularity that the TM then went on to cure by the issue of the excess ticket – and thereby established a Byelaw 18.3(3) defence to a charge under Byelaw 18.1? If the TM had not granted such permission, why would she have issued such a ticket rather than requiring him to alight at the next station because such permission was declined?
It is simply the normal procedure to issue someone with a zero fare when an irregularity of any sort is encountered. This is to prevent them from being stopped again later on in the journey. Whilst it implies consent to continue the journey (as opposed to throwing them off at the next stop for example), this consent is only given after boarding. So if you have boarded with the intention of travelling, you have already committed the offence at that point, and any consent given later in the journey is immaterial.

This is why the argument about the intention at the point of boarding is important.

Nevertheless I agree that it does not seem quite right for the TM to be happy for the OP to board, and yet issue them with a zero fare and complete a TIR.
 

Jason12

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Nevertheless I agree that it does not seem quite right for the TM to be happy for the OP to board, and yet issue them with a zero fare and complete a TIR.
As far as we understand from the OP's account, it was not a single interaction with the TM. The OP first "approached her", was advised to take a seat and that she would return to speak again after departure of the train. It was only when she returned and spoke to the OP again that the zero fare was issued and TIR made.

Was the TM aware, at the time she advised to OP to remain on the train while it departed, that he had not collected his ticket and was seeking permission to travel, or was she only aware he had some kind of ticketing query?

Only if it's the former, do her actions seem a bit odd.
 

Watershed

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As far as we understand from the OP's account, it was not a single interaction with the TM. The OP first "approached her", was advised to take a seat and that she would return to speak again after departure of the train. It was only when she returned and spoke to the OP again that the zero fare was issued and TIR made.

Was the TM aware, at the time she advised to OP to remain on the train while it departed, that he had not collected his ticket and was seeking permission to travel, or was she only aware he had some kind of ticketing query?

Only if it's the former, do her actions seem a bit odd.
Even then, TIRs are usually reserved for people who have 'failed the attitude test'. Most other people would, in this situation, be allowed to travel on the basis of the booking confirmation or be sold a new ticket.
 
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