Hi All,
I have found myself in an absolutely bizarre situation.
Today I have received a "Single Justice Procedure Notice" from Thameslink. And I am beside myself with worry.
A few weeks ago I received a “Notice of intention to Prosecute” letter from Thameslink, this is off the back of a Revenue Protection Officer (RPO) taking down my details because I travelled with an off-peak ticket during “apparently” peak times. I replied to this detailing the below - adding I was sorry for any misunderstanding and would pay any far and admin charges.
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A bit on why I was doing this:
Returning to work after during the pandemic was very intermittent and ad-hoc. So I needed a different solution to buying weekly/monthly tickets. Initially I got a couple of daily tickets.
However, Thameslink also sells a carnet ticket – essentially a book of 5 tickets, valid for 3 months, where you physically write the date of travel. Perfect for pandemic travel. Carnet tickets, however are off-peak.
Also on the Thameslink website there is a statement saying the following.
"The morning peak is generally from when the first train of the day leaves to the last train arriving in London before 10:00am. In the evening it is generally between 16:30 and 19:01 for services leaving London."
I thought the statement was quite ambiguous so contacted Thameslink customer service on twitter, noting down the statement and the direct link asking “The way I read this means if I leave London any time before 16:30 I can use off-peak tickets. Is this correct?”
To which they replied “this is correct”
---
So I assumed travelling out of London in the mornings counted as off-peak. Considering I was sometimes all alone in a 12 carriage train, I didn’t think any more about it.
In addition to this, my ticket stated it was from "London Terminals" and I started my journey at another station - I honestly thought that London Terminals meant a station in London.
The RPO advised me that the advice from customer service was wrong and even conceded that due to me having evidence of this conversation, they wouldn’t even give me a penalty fare. They then gave me an option to buy a ticket or discuss my case with Thameslink. I stupidly thought "I did nothing wrong, so it should be straight forward to explain the situation". If only I had paid the £xx at the time...
Since then I’ve been buying daily tickets again and now even started using their smartcard (oyster like) to avoid anything like this happening again, but don't know what to do. It's nearly 3 am and I've been up all night fretting.
if someone could give me some advice I'd really appreciate it.
thank you very much!
I have found myself in an absolutely bizarre situation.
Today I have received a "Single Justice Procedure Notice" from Thameslink. And I am beside myself with worry.
A few weeks ago I received a “Notice of intention to Prosecute” letter from Thameslink, this is off the back of a Revenue Protection Officer (RPO) taking down my details because I travelled with an off-peak ticket during “apparently” peak times. I replied to this detailing the below - adding I was sorry for any misunderstanding and would pay any far and admin charges.
---
A bit on why I was doing this:
Returning to work after during the pandemic was very intermittent and ad-hoc. So I needed a different solution to buying weekly/monthly tickets. Initially I got a couple of daily tickets.
However, Thameslink also sells a carnet ticket – essentially a book of 5 tickets, valid for 3 months, where you physically write the date of travel. Perfect for pandemic travel. Carnet tickets, however are off-peak.
Also on the Thameslink website there is a statement saying the following.
"The morning peak is generally from when the first train of the day leaves to the last train arriving in London before 10:00am. In the evening it is generally between 16:30 and 19:01 for services leaving London."
I thought the statement was quite ambiguous so contacted Thameslink customer service on twitter, noting down the statement and the direct link asking “The way I read this means if I leave London any time before 16:30 I can use off-peak tickets. Is this correct?”
To which they replied “this is correct”
---
So I assumed travelling out of London in the mornings counted as off-peak. Considering I was sometimes all alone in a 12 carriage train, I didn’t think any more about it.
In addition to this, my ticket stated it was from "London Terminals" and I started my journey at another station - I honestly thought that London Terminals meant a station in London.
The RPO advised me that the advice from customer service was wrong and even conceded that due to me having evidence of this conversation, they wouldn’t even give me a penalty fare. They then gave me an option to buy a ticket or discuss my case with Thameslink. I stupidly thought "I did nothing wrong, so it should be straight forward to explain the situation". If only I had paid the £xx at the time...
Since then I’ve been buying daily tickets again and now even started using their smartcard (oyster like) to avoid anything like this happening again, but don't know what to do. It's nearly 3 am and I've been up all night fretting.
if someone could give me some advice I'd really appreciate it.
thank you very much!





