DanielB
Established Member
Due to the COVID related travel restrictions NS got an exemption for serving Brussel Zuid (for passengers embarking in Amsterdam and Rotterdam) with the Amsterdam Eurostar service in March 2021, providing they'd evaluate the effects in the autumn of last year.
The evaluation concluded that carrying passengers between Amsterdam and Brussels is an inhibitory factor for shortening journey times between Amsterdam and London. Also customer satisfaction improved as passengers experienced less unrest caused by passengers refused in Amsterdam/Rotterdam taking the intra Schengen part of the train and trying to get through security again in Brussels.
As a result of this evaluation the Dutch ministry of Infrastructure requested approval from the LOCOV (Landelijk Overleg Consumentenorganisaties OV = Nationwide consultation of consumer organisations in public transport) to amend the franchise of NS and remove the requirement to carry passengers to Brussels. This enables shortening of the stop in Brussel Zuid from 27 to 15 minutes and might result in further improvements in the future.
The evaluation concluded that carrying passengers between Amsterdam and Brussels is an inhibitory factor for shortening journey times between Amsterdam and London. Also customer satisfaction improved as passengers experienced less unrest caused by passengers refused in Amsterdam/Rotterdam taking the intra Schengen part of the train and trying to get through security again in Brussels.
As a result of this evaluation the Dutch ministry of Infrastructure requested approval from the LOCOV (Landelijk Overleg Consumentenorganisaties OV = Nationwide consultation of consumer organisations in public transport) to amend the franchise of NS and remove the requirement to carry passengers to Brussels. This enables shortening of the stop in Brussel Zuid from 27 to 15 minutes and might result in further improvements in the future.
- Request for approval by LOCOV (in Dutch)
- Evaluation Eurostar Intra-Schengen (in Dutch)