Did a trip on National Express last Friday. Was going all the way to the terminus of the route. Around half an hour after disembarking I realised I’d left an item of clothing on the coach. Immediately filled out the lost property form on the website. It says allow five days for a response, not heard anything back as yet.
Does anyone know if, when you submit the form, they send out an email acknowledgement that they received it, as I didn’t get one. If they don’t, that’s fine, but getting one would give me piece of mind that they’d received it and were looking into trying to locate my item, even if they didn’t find it. It says don’t submit the form more than once as it may slow the investigation down. if I don’t get a response by Wednesday/ Thursday is it worth submitting another form or is my item likely to be gone for good by that point?