Far better for people to be stranded at home than at a station.
That's entirely subjective. If you're stranded at a station in a distant city you've been visiting over the weekend and had no other viable option to get home earlier, it's less than ideal for a TOC to pull all services.
Did the people on the route in question get a better service by arriving at the station to be told that they were going nowhere or by stopping in the relative safety of their homes.
Arguably, the thousands of people who were able to travel before and after the incident received a substantially better service than being told to find another way/not bother. A minority (circa 300 people) would have been inconvenienced, whilst the thousands who travelled throughout the rest of the day, wouldn't.
I think that some people on this forum don't realise how wild the weather can be, and was, in parts of Scotland. If you visit the BBC Scotland news pages you will see pictures of a whole woodland in the NE completely flattened.
As someone who often partakes in winter mountaineering in Scotland, I atleast, am well aware. Let me be again clear - I have no gripe with services being cancelled if the route is blocked. My gripe is with a national shut down without even seeing what weather materialises before making the decision. It's nonsense to suggest that the weather in Tweedbank will have been exactly the same as the weather in Thurso for all of Sunday evening. If we're going to cancel services pre-emptively, there should atleast be some more precision and localisation about it.
There's lots of evidence that what puts people off using public transport is lack of information and uncertainty. By announcing in advance that they were shutting down, and when, everyone knew. I don't hear complaints from the general public.
Generally speaking it's more about how disruption is managed. If we want zero complaints, just close the railway. Weather, disruption, delays are a part of life. How the industry manage them is what matters and most customers understand this. What isnt a viable solution is to just say let's not bother.
During a recent storm some passengers were trapped on a train near Huntly overnight. I can we’ll understand why NR Scotland didn’t want to provoke a similar incident.
But as alluded to above - for the sake of inconveniencing a handful of customers, NR Scotland decided to inconvenience a whole nation of rail travellers. As I say above, if it were more accurately localised and specific routes were closed at specific times, or subject to blanket ESRs, perhaps as low as 30mph in some rural/remote areas, surely we could have kept people moving?
I feel like I'm swimming against a tide on here sometimes and I feel I should once again re-iterate that Scotrail/NR Scotland were in a minority of one here. The rest of the UK did exactly what I am repeatedly suggesting - blanket ESRs and selective route closure. Are other members seriously suggesting we should have shut down the railway north of Sheffield (roughly) all weekend and NR LNE/LNW got it wrong?