It can be quite sharp, depending on how it is said, but it generally means "get a grip".
The tweet posted a few messages above mentions taking his job. It's a pretty regular themethemeq that pops up on here aswell.
Same with me, I’ve seen plenary of selfish, ignorant people over the years on the railway
Don't know about a connection with buses and taxis unless that's the same one who spent years pestering TOCs for gen and who has tried dozens of times to rejoin this forum but keeps getting caught?
Is the guy who asks people not to call the police on him called Rhys? Always used to ask people with vague connections to the industry for unit numbers on services to Saltburn?
I believe he was called Recee.
Aah..... yes, different person then. Same pronunciation, though!
I very much doubt that as your employer wouldn't have followed their correct procedures and it would leave them open to you taking legal action against them.
Do you know what the correct processes are for the op? If he is a contract or agency worker then it is very possible it would be immediate and follow the company's procedures correctly. Likewise is this was considered gross misconduct for bringing the company into disrepute then company policy may allow for immediate dismissal.
It was pretty awful to be honest. It certainly wasn't written by someone who believes that customers actually pay their wages. Its not as if an apology, followed by finding the times of the next train would even have been difficult.
Actually any customer facing job, be it social media, on the phone, face to face or via email/writing is customer service.
Unless merseysider names their employer and their own name then we'll never know.
I know what job they do and, while it may not be technically true to say they would be immediately sacked - yes the correct procedures would need to be followed - the reality is that in certain jobs if you behaved very inappropriately your job would effectively become untenable and you'd likely be suspended immediately pending disciplinary proceedings.
True but I've witnessed rail staff mistreating customers who are right, and I've also witnessed inappropriate behaviour or language when customers aren't right. If a customer is wrong, there are ways and means to deal with it. Two wrongs don't make a right.
Unprofessional yes, but the tweets could hardly be described as 'verbal abuse'.
It would be described as verbal abuse if it was a passenger talking to a staff member. Picking an choosing how to label something depending on who is to blame sounds very ‘railway’ I guess.
