Need help after having gotten a letter

[Elizabeth]

I just received the letter but I don’t know what to do please I need your help

 

[ainsworth74]

I just received the letter but I don’t know what to do please I need your help

Welcome to the Forum.

Would you be able to provide more information about what this letter is and what it relates to? Perhaps upload a photo of it (with any personal details blanked out)?

 

[skyhigh]

I just received the letter but I don’t know what to do please I need your help

More information such as which company has sent the letter, what journey you were making, what ticket you held and why your details were taken would be needed to provide any meaningful advice. As @ainsworth74 says if you can upload a copy of the letter with any personal details covered up that would also be useful.

 

[mikeg]

More information such as which company has sent the letter, what journey you were making, what ticket you held and why your details were taken would be needed to provide any meaningful advice. As @ainsworth74 says if you can upload a copy of the letter with any personal details covered that would also be useful.

Surely you mean without any personal details?

 

[skyhigh]

Surely you mean without any personal details?

I meant with any personal details covered up but I'll edit the post to make it clearer

 

[gray1404]

At the top of this forum there is a thread entitled along the lines of: Please read before posting in disputes and prosecutions.

The post you will be taken to says:

• We need to know all relevant facts in order to assist you, including, for example:
  • The stations where you started & finished your journey;
  • The stations where you changed trains (if applicable);
  • If you presented a ticket(s), the information stated under "Ticket type", "From", "To", "Route", and any other relevant details;
  • What happened in any encounter with railway staff;
  • The details of any paperwork with which you were issued.
• Be careful not to post anything incriminating or personally identifying
• We need to know what outcome(s) you would consider satisfactory

It would be really helpful if you could provide this information along with a copy of any letters received so we can provide bespoke advice. If you are uploading any copies of any letters please ensure any personal information or reference numbers are retracted.

Once you provide this information I'm sure it will be possible for people here to help you. However at the moment there is just not enough information in my opinion for any help to be afforded to you.