Delay repay issue - Split ticket Northern/Avanti

[ScottGallagher]

Hi all
I made a journey from Millom to London Euston on the 18th October. This was a split ticket.
Journey was
11.01 Millom to Barrow
11.53 Barrow to Manchester Piccadilly
14.12 Manchester Piccadilly to Euston

The 11.53 from Barrow was delayed by 15 mins into Picadilly making me miss the 14.12 ( not enough time to get to the concourse in fact I witnessed my train pulling out) The ticket office at Manchester Piccadilly issued me a ATT for the 14.55 to Euston. I have just been on web cat with Northern who insist the 11.53 was cancelled at Wigan (it wasnt).
I have attached the tickets , but there is no provision on the Northern website for split ticket claims.

Could anyone advise the best way to claim?
Much appreciated

 

[Starmill]

Maybe try emailing delayrepay@northernrailway.co.uk with your summary above?

 

[Mcr Warrior]

The 11.53 from Barrow was delayed by 15 mins into Piccadilly making me miss the 14.12 ( not enough time to get to the concourse in fact I witnessed my train pulling out)

Real Time Trains certainly seems to confirm that your train from Barrow-in-Furness arrived late at Manchester Piccadilly. What data source were Northern looking at?

Realtime Trains - 1U96 1153 Barrow-in-Furness to Manchester Airport

Realtime Trains is an independent source of live realtime running information for the Great British railway network.

www.realtimetrains.co.uk

 

[ScottGallagher]

Real Time Trains certainly seems to confirm that your train from Barrow-in-Furness arrived late at Manchester Piccadilly. What data source were Northern looking at?

Realtime Trains - 1U96 1153 Barrow-in-Furness to Manchester Airport

Realtime Trains is an independent source of live realtime running information for the Great British railway network.

www.realtimetrains.co.uk

Thanks very much, God only knows what they are looking at I was on it after all! Do you know if there is an email for delay repay rather than the online for

 

[Mcr Warrior]

Maybe try emailing delayrepay@northernrailway.co.uk with your summary above?

Thanks very much, God only knows what they are looking at I was on it after all! Do you know if there is an email for delay repay rather than the online form?

Have you tried the e-mail address mentioned upthread by @Starmill ?

 

[ScottGallagher]

Have you tried the e-mail address mentioned upthread by @Starmill ?

Of course, sorry I didn't notice that reply. Thank you @Starmill

 

[island]

The 11:53 doesn't even call at Wigan does it?

 

[Mcr Warrior]

The 11:53 doesn't even call at Wigan does it?

Passes through, but doesn't call at Wigan NW.

 

[HSP 2]

You could also phone them on 0800 200 6060 and then pick the extension that you need.