I'm a reluctant convert to Metrolink; I moved to live in the centre of Manchester in 1996 and worked in Sale, so I'd either drive to work at 08:00 because I knew I'd get a space in the office car park or I'd take the tram at 09:31. Despite the rough ride then, probably as now, the service frequency convinced me.
I also hardly ever drove in the centre of Manchester, and when I did it was as much for the novelty given that alternative routes weren't any worse. Driving along Deansgate on a Saturday night when sober was interesting, though!
Since then, I'd personally rid Manchester of as much traffic as possible, but everyone involved seems conflicted and there are powerful people who argue against this. I find that a minority of drivers act in a way I find unpleasant and intimidating, and if all drivers could be persuaded to give priority to pedestrians less reluctantly it'd help. But when some of the road layouts are skewed in favour of traffic it's not totally surprising - improvements have been made over the years I grant.
I no longer mind Metrolink in the city streets. The position with ticketing is shameful and always has been, but I was accustomed to walking before the trams came so I simply continued to do so, it's better for me (provided I don't encounter an aggressive driver) and really not something I'm too worried about.