Hi thanks to everyone was so helpful about my questions on Season ticket eligibility. I've been reading your forums alot since I found you. I've always loved trains and since being a commuter I've rekindled my interest which had lapsed slightly. I'm back for more advice, and hope you can help and that this is the correct section.
My usual journey is as follows:
Southern service from Southampton Central to London Bridge:
Depart Chichester 06:59
Arrive East Croydon 08:26
Southern service from London Bridge to Tattenham Corner:
Depart East Croydon 08:31
Arrive Kingswood 08:56
As you can see quite a tight connection, but a journey that works with the recommended changing time on National rail website. However as you can imagine fairly often my train is late getting into ECR meaning I miss my connection. The next service is
Depart East Croydon 09:03
Arrive Kingswood 09:28
which is more than 30 minutes after my planned arrival time. However my train into ECR may have only been delayed by 6 minutes - so does this count for compensation purposes.
Equally following my other thread on buying season tickets beyond my intended destination I bought my season ticket to Tattenham Corner rather than to Kingswood am I entitled to claim compensation given that I am only travelling part of the way along my season ticket. (Ignoring the fact that I have bought the Tattenham Corner ticket which is easily changeable, for instance say I was taking a train to Horsham that was delayed by 30 minutes by using my season ticket could I claim compensation?
I'm generally confused about changing train and what that does to compensation, for instance yesterday the whole schedule in the South seemed to be going to hell due to "Poor Rail Conditions". On my journey home I travelled on the 17:25 from Kingswood to East Croydon, which was running late but that wasnt such a problem as I usually have a long wait at ECR anyway. However as everything was running late when I got to ECR there was a train that was going to Bognor Regis (the delayed 18:00 I think), (ie I could get on it and change at Barnham potentially for a service running East to west along the West Coastway from Brighton or Littlehampton.
Foolishly however I hadnt realised just how late everything was running (the Bognor train was only a few minutes delayed) and so I thought that wouldnt save me any time as it was a stopping service down the Arun Valley and my scheduled train was leaving at 18:18 and so therefore would probably be my first service going from Barnham to Chichester at any rate.
Then of course the 18:18 was delayed, I think finally leaving ECR 20 minutes late and arriving at Chichester somewhere in the region of 30 mins late.
Because I had the option of jumping on the Bognor train and (I think) that would have got me home less than 30 minutes after my scheduled arrival time - can I claim?
As I've mentioned, I'm totally confused about the whole thing. Does one service have to be delayed by 30 minutes, or only my start-end journey I suppose is the general question I'm asking. Sorry for the wall of text!
With Season ticket claims how does the TOC even know I was on the service I say I was on? I'm very confused about the whole thing to be honest!
My usual journey is as follows:
Southern service from Southampton Central to London Bridge:
Depart Chichester 06:59
Arrive East Croydon 08:26
Southern service from London Bridge to Tattenham Corner:
Depart East Croydon 08:31
Arrive Kingswood 08:56
As you can see quite a tight connection, but a journey that works with the recommended changing time on National rail website. However as you can imagine fairly often my train is late getting into ECR meaning I miss my connection. The next service is
Depart East Croydon 09:03
Arrive Kingswood 09:28
which is more than 30 minutes after my planned arrival time. However my train into ECR may have only been delayed by 6 minutes - so does this count for compensation purposes.
Equally following my other thread on buying season tickets beyond my intended destination I bought my season ticket to Tattenham Corner rather than to Kingswood am I entitled to claim compensation given that I am only travelling part of the way along my season ticket. (Ignoring the fact that I have bought the Tattenham Corner ticket which is easily changeable, for instance say I was taking a train to Horsham that was delayed by 30 minutes by using my season ticket could I claim compensation?
I'm generally confused about changing train and what that does to compensation, for instance yesterday the whole schedule in the South seemed to be going to hell due to "Poor Rail Conditions". On my journey home I travelled on the 17:25 from Kingswood to East Croydon, which was running late but that wasnt such a problem as I usually have a long wait at ECR anyway. However as everything was running late when I got to ECR there was a train that was going to Bognor Regis (the delayed 18:00 I think), (ie I could get on it and change at Barnham potentially for a service running East to west along the West Coastway from Brighton or Littlehampton.
Foolishly however I hadnt realised just how late everything was running (the Bognor train was only a few minutes delayed) and so I thought that wouldnt save me any time as it was a stopping service down the Arun Valley and my scheduled train was leaving at 18:18 and so therefore would probably be my first service going from Barnham to Chichester at any rate.
Then of course the 18:18 was delayed, I think finally leaving ECR 20 minutes late and arriving at Chichester somewhere in the region of 30 mins late.
Because I had the option of jumping on the Bognor train and (I think) that would have got me home less than 30 minutes after my scheduled arrival time - can I claim?
As I've mentioned, I'm totally confused about the whole thing. Does one service have to be delayed by 30 minutes, or only my start-end journey I suppose is the general question I'm asking. Sorry for the wall of text!
With Season ticket claims how does the TOC even know I was on the service I say I was on? I'm very confused about the whole thing to be honest!
