And they've replied:
We are aware of this and things like this will be looked into internally, Neil ^MW
That once again has a rather arrogant and dismissive undertone which carries the message "none of your business" unnecessarily. Have First/TI actually told them to speak to people like that? I don't think I've seen a single Tweet from them that had an appropriate tone.
I'd want a Tweeter working for me to respond "Thanks for this, we are already aware and are working on a solution which will be in place by the time this change takes effect." Same message, less arrogance and rudeness.