Megabus lost and found experience with missing luggage

[Pietrelcina666]

Hi there, I picked a Megabus to travel from London to Leeds and it broke down at Leicester. While they were repairing the coach without giving us any further updates after waiting for more than an hour, I get off the bus to buy a snack at the service station. On my return after almost 5 minutes, the coach was gone with my luggage still on it... I asked a friend to wait at Leeds coach station for the bus arrival to retrieve the luggage, but he waited for 3 hours without seeing the bus.

After being arrived in Leeds with another bus (not Megabus), I tried to call the customer service who gave me very generic information on their lost and found policy. They told me that they let me know as soon as possible and they will keep searching for my belongings for a total of 14 days and to refer to the depot in Wooley Edge. I visited the depot which told me that the main depot is in Rugby. I tried to bring them after finding their number online, but the number was unavailable.

Do you have any experience like this? How did you go about it? Did you manage to retrieve your stuff?

Thank you in advance

 

[carlberry]

Hi there, I picked a Megabus to travel from London to Leeds and it broke down at Leicester. While they were repairing the coach without giving us any further updates after waiting for more than an hour, I get off the bus to buy a snack at the service station. On my return after almost 5 minutes, the coach was gone with my luggage still on it... I asked a friend to wait at Leeds coach station for the bus arrival to retrieve the luggage, but he waited for 3 hours without seeing the bus.

After being arrived in Leeds with another bus (not Megabus), I tried to call the customer service who gave me very generic information on their lost and found policy. They told me that they let me know as soon as possible and they will keep searching for my belongings for a total of 14 days and to refer to the depot in Wooley Edge. I visited the depot which told me that the main depot is in Rugby. I tried to bring them after finding their number online, but the number was unavailable.

Do you have any experience like this? How did you go about it? Did you manage to retrieve your stuff?

Thank you in advance

It is likely it was operated from Rugby and they'll centrally manage lost luggage, however the vehicle may be parked somewhere else this evening (if it happened today). I've always found Stagecoach very good with email queries, obviously Megabus is a different division however I assume they'll be OK as the operation is managed online and they claim to cover it until 20.00 every day.