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Period returns, emergencies, and resulting overstays?

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Broken Viking

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Hail again! <D
Something earlier this afternoon raised a question in my mind about period returns and possible difficulties that a passenger might encounter if an unavoidable emergency arose during their trip, which meant they couldn't travel homeward until after the expiry of their return portion. :?:

Consider the following scenario:
  1. A passenger buys a Saver Return, intending to complete their return journey three weeks after outward travel,
  2. The passenger falls ill whilst away (Or experiences a similar emergency) and has to stay in a local hospital for two weeks before (s)he is fit enough to return home,
  3. By this point, the passenger has effectively been away for 35 days - "Overstaying" the expiry date of their return portion by a week - Which would normally require that a new ticket be purchased for the return trip.
Now considering that the overstay in the example above was due to a medical emergency and that was the only reason the passenger missed the last return date that their ticket was valid for, would the passenger be able to obtain any form of discretionary permission to return on their original ticket considering the circumstances involved?
Obviously the passenger would need to provide formal evidence of this (I imagine that a hospital statement or "sick note" would be adequete) but I'm curious as to what provisions (If any) the NRCoC makes for such circumstances? :?:

Farewell for now, and thanks in advance for any information. <D
>> Death <<
 
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wintonian

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Doubt it; well not with SWT anyway although after informing you your ticket is not valid and asking if you will buy, and you refusing they will just wonder off and leave you to get to your destination in piece.

I think this is one of the reasons for companies offering travel insurance for trips in the UK although on slightly different tact you can get a refund on your season ticket in some situations.
 

yorkie

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I imagine that a hospital statement or "sick note" would be adequete) but I'm curious as to what provisions (If any) the NRCoC makes for such circumstances? :?:
None, I think it's down to discretion.

If you had a medical certificate I'm sure there's a good chance of finding someone to authorise it.
 

Helvellyn

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I think this is one of the reasons for companies offering travel insurance for trips in the UK although on slightly different tact you can get a refund on your season ticket in some situations.
Yet how many people think that travel insurance is only needed abroad, for dealing with those damned awkward foreigners? ;)

I take out an annual policy that covers UK travel as well, and that way I've got cover for these sort of things - should I be unlucky enough to ahve something crop up.
 

Broken Viking

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The Railway Industry applies similar rules to any other passenger operator, such as the buses, Nat Express Coaches, Airlines, etc, etc.
Aye, that's often the case (Although I've never heard of airlines or coach companies trying to bar passengers from splitting their tickets! ;)) but I was wondering about the likelyhood of such an exception being made, should the circumstances be clear enough to justify such an exception. :)
Thankfully, this is just a hypothetical question that came to mind earlier this afternoon, as a result of my mind slipping into hypochondriac mode after I started feeling a little off-colour! :lol:

None, I think it's down to discretion. If you had a medical certificate I'm sure there's a good chance of finding someone to authorise it.
I'd certainly ask before travelling, if ever the situation came to pass. If it wasn't possible to authorise the ticket already held (Or have a £0.00 excess issued) would buying a new ticket and requesting a circumstancial refund of that second ticket from the pricing TOC be worthwhile?

Failing that though: I suppose - If ever I found myself in this situation near to my ticket expiry date - I could always go for a "hospital patch-up" (That means buy and apply a roll of Gaffa-tape in my book! :lol:) and travel back nonetheless...From what I can recall, no-one's ever been denied rail travel just because they have a few Blooded bandages and a few spare "doner bags" about their person... <D

I think this is one of the reasons for companies offering travel insurance for trips in the UK although on slightly different tact you can get a refund on your season ticket in some situations.
I must admit that - Though I always buy travel insurance for trips abroad - I've always been of the mindset that travel insurance should never be required for trips within ones home country, as all of the necessary bits 'n' bobs should be available to someone as a holidaymaker in exactly the same way they are normally available to them as a resident citizen. :)
That said though; I lost two days of a one-week ALR last year due to falling ill whilst out and about, and I still havn't successfully reclaimed the two days ticket value (Or a specially generated 2-day ALR to make up for the bit that I lost) that I thought should be issued under the circumstances. Some here said that I should've had a travel insurance policy in place for my ALR trip even though I wasn't leaving the UK, mind... :|

On the sub-subject of travel insurance; I need to buy some soon as I'm taking a trip to Finland next month and I was thinking of getting an annual policy from a broker or bank, as opposed to the Tesco "instant" policies that I normally take out. Would most annual travel insurance policies include "internal" holidays (I.E: Hols taken in one's home country) by default, or is this normally an optional extra? :?:

Doubt it; well not with SWT anyway although after informing you your ticket is not valid and asking if you will buy, and you refusing they will just wonder off and leave you to get to your destination in piece.
Not something I'd like to chance myself, given the presence of a rather large BTP office at Waterloo station! :shock:
(Well...Not unless I happened to have my trusty, well Blooded and much loved Chainsaw in my possession whilst travelling! :lol:<D)
 

Helvellyn

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On the sub-subject of travel insurance; I need to buy some soon as I'm taking a trip to Finland next month and I was thinking of getting an annual policy from a broker or bank, as opposed to the Tesco "instant" policies that I normally take out. Would most annual travel insurance policies include "internal" holidays (I.E: Hols taken in one's home country) by default, or is this normally an optional extra? :?:
I normally get mine from the Post Office. If you've any doubts look on the websites. Register your details, get a quote then click the box saving save for later. Quite often I've found I get a phonecall within the hour from the company, then I can ask them lots of questions at their expense. ;)
 

Mojo

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On the sub-subject of travel insurance; I need to buy some soon as I'm taking a trip to Finland next month and I was thinking of getting an annual policy from a broker or bank, as opposed to the Tesco "instant" policies that I normally take out. Would most annual travel insurance policies include "internal" holidays (I.E: Hols taken in one's home country) by default, or is this normally an optional extra? :?:
I was a customer of the Post Office for two years and previously a customer of another company, and both their annual policies included only domestic trips where you are going to stay in paid-for accommodation, so check the small print.
 

yorkie

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I'd certainly ask before travelling, if ever the situation came to pass. If it wasn't possible to authorise the ticket already held (Or have a £0.00 excess issued) would buying a new ticket and requesting a circumstancial refund of that second ticket from the pricing TOC be worthwhile?
No, I don't think so.
That said though; I lost two days of a one-week ALR last year due to falling ill whilst out and about, and I still havn't successfully reclaimed the two days ticket value (Or a specially generated 2-day ALR to make up for the bit that I lost) that I thought should be issued under the circumstances. Some here said that I should've had a travel insurance policy in place for my ALR trip even though I wasn't leaving the UK, mind... :|
I think you've answered your own question, sorry :(
 

royaloak

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That said though; I lost two days of a one-week ALR last year due to falling ill whilst out and about, and I still havn't successfully reclaimed the two days ticket value (Or a specially generated 2-day ALR to make up for the bit that I lost) that I thought should be issued under the circumstances. Some here said that I should've had a travel insurance policy in place for my ALR trip even though I wasn't leaving the UK, mind... :

So Why should the railway be responsible for you getting ill, did they give you the bug?
The responsibility rests with you so unfortunately nothing is due back!
 

wintonian

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So Why should the railway be responsible for you getting ill, did they give you the bug?
The responsibility rests with you so unfortunately nothing is due back!

Agreed that’s what insurance is for.

However it's nice when someone understands that it’s not your fault and uses their discretion which is good customer service IMO.

No reason why you can't ask - just don't expect.
 

yorkie

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Agreed that’s what insurance is for.

However it's nice when someone understands that it’s not your fault and uses their discretion which is good customer service IMO.

No reason why you can't ask - just don't expect.
Agreed. If it was really genuine and he had documentation to prove that, and needed to get home, I reckon someone may show discretion.

But buying a ticket and claiming later, I just don't think that's going to happen somehow, there is no justification for a claim.

And while someone may let you complete your return journey at their discretion, to let you get home, that's not going to translate into letting someone go bashing up and down the country for a few days after an ALR expired because they were ill during it, it's just not the same thing at all. And there's going to be no cash refund for illness - you can guarantee that if they allowed that there'd be fake claims.
 

wintonian

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Agreed. If it was really genuine and he had documentation to prove that, and needed to get home, I reckon someone may show discretion.

But buying a ticket and claiming later, I just don't think that's going to happen somehow, there is no justification for a claim.

And while someone may let you complete your return journey at their discretion, to let you get home, that's not going to translate into letting someone go bashing up and down the country for a few days after an ALR expired because they were ill during it, it's just not the same thing at all. And there's going to be no cash refund for illness - you can guarantee that if they allowed that there'd be fake claims.

Ofcourse there is one possible problem in that the barrier staff may let through and the guard on the first train may let you travel, but whos to say that the staff on the 2nd train or at the destination station would be as generous ?
 

Broken Viking

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So Why should the railway be responsible for you getting ill, did they give you the bug? The responsibility rests with you so unfortunately nothing is due back!
I'd partially agree with that insofar as it isn't automatically the railways fault if a passenger gets an illness and encounters the above circumstances. However in about 99% of cases, the passenger didn't do anything that posed a risk of catching an illness or other "bug" either. :|
In my view; Illness cannot be deemed to be the passengers fault unless it is proven that the passenger did something in the days before travelling likely to pose a risk of illness - Such as handling hazardous substances - Prior to which they reasonably had the chance to make their own mature decision as to any risks involved and the possible consequences.

Following this point on; It's worth bearing in mind that the rail companies are financially a lot better off than the vast majority of their passengers, and those companies wouldn't lose anything out (Bar any extra "profit" from the sale of a second ticket, which I would consider unfairly charged) in allowing a passenger to travel on their original ticket where unavoidable circumstances reasonably justified it.
Although I'll agree that - As a normal railway customer - My viewpoint on operational measures is a very limited one, I can't see how it would cost a TOC any extra in operational fees in allowing myself and my 10Kg of luggage (75Kg/148lb in all) to travel "late" in this way...As I daresay that a train would use exactly the same amount of fuel and accrue the same access charges on an empty ECS run than it would carrying the driver, Guard, and myself in passenger service! :)

Incidentally, it also has to be asked where the situation lies when a passengers illness can reasonably be attributed to using the railway? On the ALR that I took last year, the only time across four whole days that I wasn't on mainline railway property was when changing between Glasgow Queen St/Central and using the Ffestiniog to make a mainline connection. However I fell quite ill on the Friday afternoon and had to rest/recover at a friends gaff in the Midlands for a few days...And I can't honestly see myself having caught that bug from anywhere other than the railway! :idea:

I was a customer of the Post Office for two years and previously a customer of another company, and both their annual policies included only domestic trips where you are going to stay in paid-for accommodation, so check the small print.
Cheers for flagging that condition for my attention, Mojo! 8)
As ye may already know, I tend to take a rather "Backpacker" approach to many of my trips - Both at home and abroad - And often I stay with friends (Whenever possible), use backpacker's/youth hostels, or work to an irregular schedule to allow me to rest in transit rather than having to use hotels and keep my travel costs down. On my ALR last year for example, I was sleeping on long-distance and night workings to save on hotels - And it allowed me to clock up the most mileage possible into the bargain! <D

Are ye familiar with any companies and policies which cover all trips taken for pleasure - Including intense railtours, camping, and other excursions where one makes their own accommodation - Or are they a rarity? :?:
Incidentally, would a booked seat on a Sleeper (In the seated carriage, taken as part of an ALR or other "Leisure pass") classify as "paid" accommodation for the purposes of travel insurance, given that a paid travel/season ticket and reservation is necessary to use it?

Agreed that’s what insurance is for.
However it's nice when someone understands that it’s not your fault and uses their discretion which is good customer service IMO.
Agreed. If it was really genuine and he had documentation to prove that, and needed to get home, I reckon someone may show discretion.
That's what I would hope a TOC would do in such circumstances - Given it wasn't the passengers fault that the illness/injury occurred, and that the £50-odd ching for a "second" ticket would hurt an established TOC far less than it would hurt the average passenger! :)

Mind ye though, I'll have to look into an insurance policy that'll cover both my trips outside the country and Europe (Including the US, which I plan to return to next year) and the numerous trips that I take for pleasure within the UK as well.
Are there any policies suitable for this (Paying attention to my response to Mojo's post above) that anyone can recommend? :)

Ofcourse there is one possible problem in that the barrier staff may let through and the guard on the first train may let you travel, but whos to say that the staff on the 2nd train or at the destination station would be as generous ?
In those circumstances, I would ask for a permit or other written authorisation that could be presented en-route...Especially as my "normal" run nowadays involves travel on three different TOCs, and involves passing through the "territory" of at least another four! :shock:
 

A60K

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Incidentally, it also has to be asked where the situation lies when a passengers illness can reasonably be attributed to using the railway? On the ALR that I took last year, the only time across four whole days that I wasn't on mainline railway property was when changing between Glasgow Queen St/Central and using the Ffestiniog to make a mainline connection. However I fell quite ill on the Friday afternoon and had to rest/recover at a friends gaff in the Midlands for a few days...And I can't honestly see myself having caught that bug from anywhere other than the railway! :idea:

That Ffestiniog Railway's a killer - think yourself lucky you got away from it with a mild illness. After just a two station journey on it I came away with gout, consumption and hallitosis. Never been the same since.


 

wintonian

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I'd partially agree with that insofar as it isn't automatically the railways fault if a passenger gets an illness and encounters the above circumstances. However in about 99% of cases, the passenger didn't do anything that posed a risk of catching an illness or other "bug" either. :|
In my view; Illness cannot be deemed to be the passengers fault unless it is proven that the passenger did something in the days before travelling likely to pose a risk of illness - Such as handling hazardous substances - Prior to which they reasonably had the chance to make their own mature decision as to any risks involved and the possible consequences.

The trouble with these things is generally there no-one’s fault - unfortunate for the passenger but not the TOC responsibility if you catch an infection off another passenger.

Following this point on; It's worth bearing in mind that the rail companies are financially a lot better off than the vast majority of their passengers, and those companies wouldn't lose anything out (Bar any extra "profit" from the sale of a second ticket, which I would consider unfairly charged) in allowing a passenger to travel on their original ticket where unavoidable circumstances reasonably justified it.
Although I'll agree that - As a normal railway customer - My viewpoint on operational measures is a very limited one, I can't see how it would cost a TOC any extra in operational fees in allowing myself and my 10Kg of luggage (75Kg/148lb in all) to travel "late" in this way...As I daresay that a train would use exactly the same amount of fuel and accrue the same access charges on an empty ECS run than it would carrying the driver, Guard, and myself in passenger service! :)

I think that may be the answer to your question, but as I say no harm in asking.

Incidentally, it also has to be asked where the situation lies when a passengers illness can reasonably be attributed to using the railway? On the ALR that I took last year, the only time across four whole days that I wasn't on mainline railway property was when changing between Glasgow Queen St/Central and using the Ffestiniog to make a mainline connection. However I fell quite ill on the Friday afternoon and had to rest/recover at a friends gaff in the Midlands for a few days...And I can't honestly see myself having caught that bug from anywhere other than the railway! :idea:

As above - however doing an ALR and not sleeping properly will put a strain on your system which won't help you imune system.:)

Cheers for flagging that condition for my attention, Mojo! 8)As ye may already know, I tend to take a rather "Backpacker" approach to many of my trips - Both at home and abroad - And often I stay with friends (Whenever possible), use backpacker's/youth hostels, or work to an irregular schedule to allow me to rest in transit rather than having to use hotels and keep my travel costs down. On my ALR last year for example, I was sleeping on long-distance and night workings to save on hotels - And it allowed me to clock up the most mileage possible into the bargain! <D

Are ye familiar with any companies and policies which cover all trips taken for pleasure - Including intense railtours, camping, and other excursions where one makes their own accommodation - Or are they a rarity? :?:
Incidentally, would a booked seat on a Sleeper (In the seated carriage, taken as part of an ALR or other "Leisure pass") classify as "paid" accommodation for the purposes of travel insurance, given that a paid travel/season ticket and reservation is necessary to use it?

I would have thought a backpacker policy would cover that as it is kind of what is ment by "backpacker."

Spending a night travelling on a sleeper service I would hope would be coverd by travel insurance. ;)

That's what I would hope a TOC would do in such circumstances - Given it wasn't the passengers fault that the illness/injury occurred, and that the £50-odd ching for a "second" ticket would hurt an established TOC far less than it would hurt the average passenger! :)

...

In those circumstances, I would ask for a permit or other written authorisation that could be presented en-route...Especially as my "normal" run nowadays involves travel on three different TOCs, and involves passing through the "territory" of at least another four! :shock:

Good thinking batman :)
 

Helvellyn

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Following this point on; It's worth bearing in mind that the rail companies are financially a lot better off than the vast majority of their passengers, and those companies wouldn't lose anything out (Bar any extra "profit" from the sale of a second ticket, which I would consider unfairly charged) in allowing a passenger to travel on their original ticket where unavoidable circumstances reasonably justified it.
[Capitalist head]
They are a business though, not a charity.
[/Capitalist head]


I can't honestly see myself having caught that bug from anywhere other than the railway! :idea:
You may have caught it from another passenger travelling on the railway. It's not the fault of the railway industry if that is what happened.


I would ask for a permit or other written authorisation that could be presented en-route...Especially as my "normal" run nowadays involves travel on three different TOCs, and involves passing through the "territory" of at least another four! :shock:
Well I know on SWT that the only thing that would cover travel on other TOCs are 4408s, but I think only Revenue staff issue them. I think they do that when they withdraw tickets to get someone home.

Only thing I could issue would be an Unpaid Fare Notice, but that has to be paid in 10 days, and is only valid on SWT services. So I don't really know who on SWT, and I assume other TOCs, could authorise you to travel for free on a ticket which has ceased to be valid.
 

Broken Viking

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You may have caught it from another passenger travelling on the railway. It's not the fault of the railway industry if that is what happened.
That's true, I suppose...Indeed, they can't exactly stop someone from travelling if they just have a cold or Influenza, can they? :?:
(Although in the case of worse conditions like Swine Flu, I could understand affected passengers being denied travel for the safety of the majority...Although if I encountered such an instance myself, I would certainly request a date exemption on my return portion(s) at the time my travel was refused.)

Well I know on SWT that the only thing that would cover travel on other TOCs are 4408s, but I think only Revenue staff issue them. I think they do that when they withdraw tickets to get someone home.

Only thing I could issue would be an Unpaid Fare Notice, but that has to be paid in 10 days, and is only valid on SWT services. So I don't really know who on SWT, and I assume other TOCs, could authorise you to travel for free on a ticket which has ceased to be valid.
I would hope that there's some kind of notice that could be issued in such circumstances, if the need ever arose. I don't know if it'd warrant the creation of a standard form like the 4408's ye refer to, but a signed handwritten statement (Stating This passenger has received permission to travel because yadda yadda yadda...) on TOC headed notepaper issued by a station or operations manager would be adequete, I imagine... :)

Worryingly enough; I've started to show a few warning signs of a possible cold this evening - Although due to the fact that my return portions expire within the week, I'm going to be travelling tomorrow irrespective of how good (Or not) I'm feeling at the time. Although I'll be trying to keep myself as well isolated as possible from other passengers if I think it necessary to do so (Thank the Gods for the bike bays and seperate vestibules on the 221s! 8)) it's not going to be easy on an uncompartmented Chiltern 168/169. :?

Other than sitting at the extreme end of the train and warning any approaching passengers of possible bugs, is there anything one could do to keep any illness to themselves when having to make an unavoidable journey? :?:
 

wintonian

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Other than sitting at the extreme end of the train and warning any approaching passengers of possible bugs, is there anything one could do to keep any illness to themselves when having to make an unavoidable journey? :?:


suit1.jpg



:lol:
 

Broken Viking

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Ahh...Nice idea there Wintonian, but I've yet to see those on sale in the WH Smiths at Derby station thus far! :? :lol:

What makes me wonder though is that the suit has a USPS badge on it. Now I know they were having concerns about biochemical weapons being sent/deployed by post not long after 9/11...But surely they wern't checking out suspect items of mail by hand - Were they? :shock:
 

wintonian

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Ahh...Nice idea there Wintonian, but I've yet to see those on sale in the WH Smiths at Derby station thus far! :? :lol:

It must be a small one then. :o

What makes me wonder though is that the suit has a USPS badge on it. Now I know they were having concerns about biochemical weapons being sent/deployed by post not long after 9/11...But surely they wern't checking out suspect items of mail by hand - Were they? :shock:

If an item is suspect then you still need to get it to the wquipment or the equpment to the package in order to examine it and it's quite possible if it is suspect after being scanned that it needs to be opend and a sample taken to test - I would think anyway.
 
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