That's a bit condescending (a bit like, 'Leavers not knowing what they voted for').
VT has a high level of satisfaction from people who actually have experience of using their trains. And it's not simply down to Pendolinos and the timetable changes, VT delivered a different culture and it's that, that differentiates them, in my opinion, from other TOCs I use. I always take the opportunity to chat with the crew, they are mostly more engaged and enjoy what they do. While a couple of contributors here seem to have an irrational dislike of VT, I have a choice of which TOC I use to travel to London, VT is always my first choice. I'm sorry to see them leave the field.