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Companies That You Expect to Disappear Soon

gswindale

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Royal mail is somewhat better than Yodel though.

Leave a note out requesting packages be left in a specific location, and most couriers and Royal mail are happy to oblige unlike Yodel.

They also have the advantage of currently having reasonably local pickup points unlike some couriers.
 
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GusB

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I also concur that they are awful. Recently I bought a TV; unlike other deliverers they never told me they were coming and they didn't even leave the parcel at the local office, but in the next town and despite the card saying we will try again, they didn't. Their website is clunky and the phone goes unanswered. In future I will try very hard to avoid buying from anyone who uses them.
I think with courier firms like this that rely on "self-employed" drivers to do the final leg of the delivery, it's very much down to how good your local driver is. I worked for a company which used Yodel (I called them No-del...) and was often on the receiving end of customer grief because of their failings. Similarly, Hermes gets a lot of bad press and was recently featured on one of the BBC consumer shows - Watchdog, I think. Having said that, most parcels we get at home are delivered by them, and our local chap is superb.
 

adrock1976

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What's it called? It's called Cumbernauld
Post office parcel delivery: my local one opens at 0700 and is busy at that time with people collecting parcels before they go to work. They hold it for 3 weeks. They also open Saturday mornings. Or, you can always just arrange for it to be delivered to you at work instead, thus solving the problem.

This only works if the alternative address for redelivery is within the postcode areas that the local delivery office deals with. For example, if I have ordered something online and I am not at home, I cannot get the item redelivered to my partner's or any of her three sons' addresses as I reside in G21/G22 and my partner and her three sons all reside in the PA1 to PA3 area.
 

adrock1976

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What's it called? It's called Cumbernauld
Royal mail is somewhat better than Yodel though.

Leave a note out requesting packages be left in a specific location, and most couriers and Royal mail are happy to oblige unlike Yodel.

They also have the advantage of currently having reasonably local pickup points unlike some couriers.

A disadvantage of leaving a note out is that you are publicly advertising that there is unlikely to be anybody at home, thus making things easier for professional burglars.
 

Bletchleyite

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"Marston Vale mafia"
The decent couriers allow you to specify that online, or to redirect to a local shop or similar before they've even missed you. That's one reason I like DPD.
 

underbank

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There are more and more drop off/collection points these days which solve the problem of the "while you were out" cards and parcels being left in wheelie bins. Also, more and more couriers are providing a tracking service so you can see where your parcel/driver is and giving estimated delivery times.

Trouble is that very few online retailers give you the choice/option of which courier to use and therefore which collection points are available. For me, that's driving me to use Amazon a lot more so I can use Amazon lockers or their option to collect at a local post office or if I'm close by, I opt for delivery to home and then track it so I can return home just before the estimated delivery time. It's also meant I've gone back to using Ebay (which I stopped using a while ago due to other reasons) as many sellers on there now offer delivery options, such as Argos pickup or lockers.

Nothing worse than finding out it's being delivered by a crap firm like Hermes only once it's on it's way. Or the retailer not giving you the courier tracking details, so even though it's trackable, you have no way of knowing that!
 

dgl

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My dad had a parcel delivery for yodel (from amazon) that the only reason they knew it had been delivered to a neighbour is because of the online tracking, no note through the door or anything. Even more annoying is that they had stayed in all day for said package and the Yodel driver hadn't even bothered to try there door, plus it seemed that the driver had just dumped all the packages for that street at one house.
 

Dai Corner

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My dad had a parcel delivery for yodel (from amazon) that the only reason they knew it had been delivered to a neighbour is because of the online tracking, no note through the door or anything. Even more annoying is that they had stayed in all day for said package and the Yodel driver hadn't even bothered to try there door, plus it seemed that the driver had just dumped all the packages for that street at one house.

I wonder if the Yodel driver has an (unofficial?) arrangement with the occupier of that house?
 

Busaholic

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Patisserie Valerie in administration. It would appear the alleged fraud was more far-reaching than first realised (or, alternatively, admitted) by the Board.
 

DavidGrain

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Patisserie Valerie in administration. It would appear the alleged fraud was more far-reaching than first realised (or, alternatively, admitted) by the Board.

I had not heard that they were in administration but I read a report at the weekend that the fraud went much deeper than was first thought. One of their Druckers outlets near me had closed as I saw last week when I saw workmen actually relaying the floor tiles where they had been in a shopping mall so that there was no evidenc that they had actually ever been there.
 

Basher

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So patisserie valerie has gone, they were expensive for what you got.
 

Iskra

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So patisserie valerie has gone, they were expensive for what you got.

It's not gone, it's up for sale. It will only be gone if no-one buys. 70 outlets have however closed immediately. They often did vouchers which made it a reasonable price.

If it did go, it wouldn't be a great loss to the high street (jobs aside). There are a profusion of alternative cafes everywhere.

Hope those criminally responsible get the sentence they deserve for destroying a lot of peoples livelihoods.
 

Peter Mugridge

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So patisserie valerie has gone, they were expensive for what you got.

And very poor, slow, service. I ate in their Winchester branch in the autumn. It wasn't very busy, still took about 20 minutes before we were even noticed despite attracting staff attention three or four times. Unimpressed by the menu as well - and agree with you it's overpriced.
 

Busaholic

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And very poor, slow, service. I ate in their Winchester branch in the autumn. It wasn't very busy, still took about 20 minutes before we were even noticed despite attracting staff attention three or four times. Unimpressed by the menu as well - and agree with you it's overpriced.
I've very mixed feelings about Patisserie Valerie. I've known PV since at least the early 1970s when it was one branch in Old Compton Street in Soho, still run by the Frenchman who founded it and was ever-present behind the counter. The patisseries were put onto cake stands which were left on every table: you were expected to share tables, in best French tradition, and when you came to pay you told the staff how many cakes you'd consumed!! This arrangement existed for at least a decade, until (I guess) too much dishonesty saw the cakes removed from the tables. I do recollect hearing of a second branch being opened by the owner's brother somewhere not too far away in, perhaps, 1980 or so. The cream cakes were, in my opinion, without equal in London, although the nearby family-run Maison Bertaux would run them a close second. I was interviewed by the Soho Society for their newsletter in the 1980s and seem to remember claiming Patisserie Valerie was my favourite place in the universe, or somesuch! When the owner died, something went out of the business, although the patisserie was still excellent. To my mind, when it became a 'brand' with franchises etc, and particularly when Luke Johnson got involved, it was only a matter of time before the edifice came crashing down, hence my ambivalence.
 

xc170

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We have a Druckers in our local shopping centre, I've only ever used it once, over priced and no atmosphere, the OAP's, however, seemed to enjoy it.
 

HH

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I've very mixed feelings about Patisserie Valerie. I've known PV since at least the early 1970s when it was one branch in Old Compton Street in Soho, still run by the Frenchman who founded it and was ever-present behind the counter. The patisseries were put onto cake stands which were left on every table: you were expected to share tables, in best French tradition, and when you came to pay you told the staff how many cakes you'd consumed!! This arrangement existed for at least a decade, until (I guess) too much dishonesty saw the cakes removed from the tables. I do recollect hearing of a second branch being opened by the owner's brother somewhere not too far away in, perhaps, 1980 or so. The cream cakes were, in my opinion, without equal in London, although the nearby family-run Maison Bertaux would run them a close second. I was interviewed by the Soho Society for their newsletter in the 1980s and seem to remember claiming Patisserie Valerie was my favourite place in the universe, or somesuch! When the owner died, something went out of the business, although the patisserie was still excellent. To my mind, when it became a 'brand' with franchises etc, and particularly when Luke Johnson got involved, it was only a matter of time before the edifice came crashing down, hence my ambivalence.
Yes, I too used PV back in the 70s and 80s and it was very good back then. Although it was never cheap, you got what you paid for, including good coffee when it was a rare beast indeed!

Talking of companies that will soon be gone... Dyson! :)
 

underbank

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To my mind, when it became a 'brand' with franchises etc, and particularly when Luke Johnson got involved, it was only a matter of time before the edifice came crashing down, hence my ambivalence.

Happens regularly when they're taken over by merchant bankers and "management" with MBAs but no real entreprenneurial experience. Same happened with Harry Ramsdens Fish & Chips - a perfectly good, popular business ruined by franchising - can't understand how any of them are still in business as the outlets I've used (Blackpool, Trafford Centre and another I can't remember) were spectacularly awful experiences. Whereas years ago, I'd often go into the one at Gateshead and it was always really busy and the food/service was excellent - but for some unfathomable reason, they closed it!
 

Iskra

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NorthernSpirit

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Talking of companies that will soon be gone... Dyson! :)

Not really, as my mates brother operates a business and Dyson is his main supplier and what he has been told is that its two executives that are relocating to Singapore - the rest of Dyson stays in Britain.

Happens regularly when they're taken over by merchant bankers and "management" with MBAs but no real entreprenneurial experience. Same happened with Harry Ramsdens Fish & Chips - a perfectly good, popular business ruined by franchising - can't understand how any of them are still in business as the outlets I've used (Blackpool, Trafford Centre and another I can't remember) were spectacularly awful experiences. Whereas years ago, I'd often go into the one at Gateshead and it was always really busy and the food/service was excellent - but for some unfathomable reason, they closed it!

Most of the franchisors see these "brands" as a licence to print money, so when the main board of directors and chief executive have had enough of the brand, they'll run the business into the ground milking as much cash as possible whilst the ship is slowly sinking (see BHS) then once its apparent that the business is on the verge of bankrupcy and /or completely ruined, bring in the administrators who'll then shut the worse performing sites and focus on selling whatever is left in the more money making locations before shutting the entire operation with mass load of job losses.

I seriously doubt that they will be a "high street" in a decades time as we know it.
 

underbank

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I seriously doubt that they will be a "high street" in a decades time as we know it.

I agree. The shop dominated "high street" is a historically anomaly anyway. There were shops in town centres because that's where people lived and worked. Except in the largest cities, the shopping streets weren't "destinations". As towns grew, there'd be small shops on every corner, and then post war, there started being shopping precincts/parades in the centres of estates. Again, people shopped where the lived and worked. But that's when the town centre started to become the destination for the larger/niche shops covering the surrounding housing estates. It wasn't really until the 80s that shopping started to dominate the town centres, as people and factories/offices started to move out as shopping chains wanted their property to convert to retail. Then in the 90s, it was all about Asda and other big supermarkets setting up out of town stores, then now we have the internet. After the virtual wipe out of small/independent shops in the 80s and 90s, they're starting to come back into popularity with new convenience stores opening up in urban areas (usually on major roads) and niche/hobby style shops also making a welcome reappearance such as crafts, micro breweries, artisans, etc many of whom also have an online presence for mail order. It's all just cyclical change and shopping evolution. There is no logistical reason why towns and smaller cities should even have a "high street" dominated by retail - it was only there in the first place to serve those working and living in the centres - now those people live and work outside the town centre, it's illogical to think that shops should still be there. Ironically, some out of town retail parks and outlet villages are now also struggling - one retail area near me had a charity shop taking over a closed down large PCWorld store!
 

ComUtoR

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Ironically, some out of town retail parks and outlet villages are now also struggling - one retail area near me had a charity shop taking over a closed down large PCWorld store!

I live near a well known shopping destination. It started up as quite a prestige place to shop and whilst it may have attracted visitors, it didn't generate sales. Then it evolved slightly and they lowered their standards and the more generic stores moved in. It was great to have somewhere you could buy a Ted Baker suit and a new pair of Calvins but sometimes you need to pop into Smiths quickly for some pens and a new book. The UK is behind the curve with the American Mall concept but even they are evolving now. I remember looking forward to my Mum taking us to a Shopping Center..

Now we are getting a Primark. Not to denigrate Primark but it highlights how much it has changed over the years. The suspicion is that the Primark on the local highstreet will now close and will pretty much be the final nail in its coffin.

Retail Parks are slightly different because they were great for the bigger stores when they got pushed out the Highstreet and provided lots of space for stock and huge displays but they didn't offer much more. There is little in the way of food and limited parking. They also tend to generate traffic. Considering the stores that live at the retail park they are easily replaced by online shopping.

On the subject of Outlet Stores I just don't find them any cheaper. You have to drive a fair distance to get there and end up slightly disappointed. The likes of Amazon still beat them for price. Worse when you discover that some stores have their own ebay store selling end of line stock. I have also found that there is a further problem now where some store specifically make stock for their outlets and items can only be returned to the outlet. This has resulted in a drop in quality and less of an incentive to try and get the latest pair of jeans at a cheaper price.
 

Meerkat

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There is no logistical reason why towns and smaller cities should even have a "high street" dominated by retail - it was only there in the first place to serve those working and living in the centres - now those people live and work outside the town centre,

They are building hundreds of flats in our town centre (need for homes, but no non-green belt space) - there will be massively more people living in the town centre than ever before.
High Streets just need rezoning to concentrate the retail in the centre and convert the fringes to urban homes.
 

DavidGrain

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They are building hundreds of flats in our town centre (need for homes, but no non-green belt space) - there will be massively more people living in the town centre than ever before.
High Streets just need rezoning to concentrate the retail in the centre and convert the fringes to urban homes.

I agree but the problem with city centre shopping is that there are few of the supermarkets where one would normally buy one's groceries. The 'Express' or small shops owned by the major brands, I find are all overpriced. I prefer, for example, to buy bananas by the bunch not priced each as city centre shops sell them for the lunchtime trade.
 

Bald Rick

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I agree but the problem with city centre shopping is that there are few of the supermarkets where one would normally buy one's groceries. The 'Express' or small shops owned by the major brands, I find are all overpriced. I prefer, for example, to buy bananas by the bunch not priced each as city centre shops sell them for the lunchtime trade.
City centre supermarkets tend to have higher costs (rent, rates, smaller economies of scale, deliveries more difficult, etc). And also the market will bear higher prices, as the alternative is to pay to use some form of transport to a bigger supermarket out of town, and then lug your shopping back again. There’s a reason they are known generically as ‘convenience stores’, and it’s not because they sell lavatories!
 

Qwerty133

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underbank

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I agree but the problem with city centre shopping is that there are few of the supermarkets where one would normally buy one's groceries. The 'Express' or small shops owned by the major brands, I find are all overpriced.

City centre retail would evolve if people started living there again. The grocery shops are "convenience" stores mostly for office workers buying their lunches and buying a few odd items to take home that evening - not their full weekly shop. Hence, why they're more expensive and have poorer range of items to sell. If more people lived in the city centre, there'd be more people doing their "proper" shopping and so more stores would open, thus increasing competition. There used to be a good range of grocery shops in town centres before people and shops moved out to the fringes - it will come back again when people move back.
 

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