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TPE Delay Repay

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_toommm_

_toommm_

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Some people might have seen in the ticket enquiries thread about delay repay on Transpennine on the 11th Jan from Carlisle to Piccadilly. I've had an email back saying the train was only 4 minutes late (this is attached). I was advised by Virgin at the time to just wait for the service, and not to board Virgin to make it halfway to Preston (I was very flustered on the day with the potential delay which meant I didn't remember that I could actually use my Day Ranger down there)

Screenshot_20180226-211412.jpg

Screenshot_20180226-211150.png
What would be the best course of action, other than Transport Focus? And is there anyway to get Real Time data from that far back?

Thanks in advance
 
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35B

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RTT data is available for several months ago, but the advanced search facilities don’t work well.
 
bb21

bb21

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RTT is not an official source in any case and can frequently be wrong.

Did you not save your journey details at the time?
 
_toommm_

_toommm_

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bb21 said:
RTT is not an official source in any case and can frequently be wrong.

Did you not save your journey details at the time?
Click to expand...

Appears not. I have it down on Rail miles as being that late. Should TPE not reliably look it up with their own data sources
 
bb21

bb21

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TPE should have relevant data, yes.

But as a last resort, I may be able to look it up although it requires a bit of digging, so take it back to them as you clearly still have the original ticket for the booked departure. If you really get nowhere then I may be able to look it up.
 
_toommm_

_toommm_

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bb21 said:
TPE should have relevant data, yes.

But as a last resort, I may be able to look it up although it requires a bit of digging, so take it back to them as you clearly still have the original ticket for the booked departure. If you really get nowhere then I may be able to look it up.
Click to expand...

Thank you very much for your offer :) I'll await TPE's reply and (hopefully) not have to make you dig and dig
 
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