• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Routing Question from Woking to Slough

Status
Not open for further replies.

embers25

Established Member
Joined
16 Jul 2009
Messages
2,165
Can someone else please confirm whether I am really reading the routing guide correctly as it says that a Woking to Slough (Reading Not London) or (+Any Permitted) ticket is valid routed using maps WR+WX and

WR allows Woking-Salisbury-Yeovil-Exeter St Davids and then
WX allows Exeter St Davids-Bristol Temple Meads-Reading-Slough

or

WR allows Woking-Salisbury-Westbury-Bristol Temple Meads and then
WX allows Bristol Temple Meads-Bristol Parkway-Reading-Slough

I'm sure going via Exeter or Bristol passes all the routing guide conditions for not doubling back and linking maps. Anyone reckon it's invalid and if so why?

Similarly a Woking to Beckenham Junction (Not London) is valid using
maps WX+SC+LK and

WX allows Woking-Clapham Junction then
SC allows Clapham Junction-Redhill and then finally
LK allows Redhill-Tonbridge-Sevenoaks-Orpington-Bromley South-
Beckenham Junction

Or am I wrong?

Also can someone confirm if an Off Peak return with validity code 5K allows break of journey?

Thankyou for any help.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
Also can someone confirm if an Off Peak return with validity code 5K allows break of journey?
Break of Jrny: (OUT) YES

At the time of simplification I believe all TOCs agreed that BOJ would be permitted on outward "Off Peak" tickets but NXEC objected. However, ironically NXEC abolished their restrictions! But Virgin introduced restrictions on some routes. I'm not aware of any other TOCs restricting BOJ, only Virgin currently.
 

mathmo

Member
Joined
28 Nov 2008
Messages
338
I've only looked at Woking-Slough but I think you're right! Bizarrely, the Woking-Basingstoke-Reading-Slough route (an obvious route, given by the National Rail site) appears to be invalid!
--- old post above --- --- new post below ---
I'm not aware of any other TOCs restricting BOJ, only Virgin currently.
ATW too I believe.
 

embers25

Established Member
Joined
16 Jul 2009
Messages
2,165
Also banned is Woking-Guildford-Reading-Slough and Woking-Ash Vale-North Camp-Reading-Slough. The only possible one may be Woking-Farnboro Main-Farnboro North-Reading-Slough but only if its the shortest route and I reckon Woking-Addlestone-Staines-Windsor-Slough is probably shorter by more than 3 miles.
So Ironically the only valid (not london) routes I could see are:

Woking-Clapham-Reading-Slough
Woking-Clapham-Staines-Windsor-Slough
Woking-Salisbury-Bath-Swindon-Slough
Woking-Salisbruy-Exeter-Bristol-Swindon-Slough

All of which are not exactly logical.
Anyway i'll be off via Exeter tomorrow so I'll report back.
Also intersting is that the Off Peak Day Return has no afternoon peak restrictions allowing the return portion to be used from Slough to Exeter via Bristol on afternoon peak trains en route back to Woking.
All really bizarre.
 

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
Make sure you take all relevant pages from the Routeing Guide with you!!!
 

paul1609

Established Member
Joined
28 Jan 2006
Messages
7,992
Location
K
Also banned is Woking-Guildford-Reading-Slough and Woking-Ash Vale-North Camp-Reading-Slough. The only possible one may be Woking-Farnboro Main-Farnboro North-Reading-Slough but only if its the shortest route and I reckon Woking-Addlestone-Staines-Windsor-Slough is probably shorter by more than 3 miles.
So Ironically the only valid (not london) routes I could see are:

Woking-Clapham-Reading-Slough
Woking-Clapham-Staines-Windsor-Slough
Woking-Salisbury-Bath-Swindon-Slough
Woking-Salisbruy-Exeter-Bristol-Swindon-Slough

All of which are not exactly logical.
Anyway i'll be off via Exeter tomorrow so I'll report back.
Also intersting is that the Off Peak Day Return has no afternoon peak restrictions allowing the return portion to be used from Slough to Exeter via Bristol on afternoon peak trains en route back to Woking.
All really bizarre.

I dont have the mileages handy but Woking -addlestone-staines-winsor-Slough wouldnt count as the shortest route for a ticket Route "Reading not London" as it doesnt pass through Reading. There is also a Route "Windsor" fare available.
This may mean that Woking-Basingstoke-Reading-Slough as recommended by the Journey Planner is valid under the shortest (or within 3 miles) route rule.
 

embers25

Established Member
Joined
16 Jul 2009
Messages
2,165
OK so I travelled and got thrown off at Salisbury. I attach a copy of my complaint to SWT with names and train times cut to preserve the staff identity:

I purchased an Off Peak Return from Woking to Slough Route Reading Not London. I attempted to use this ticket on from Woking to Salisbury with the aim of continuing on using the Salisbury to Exeter St David’s train. From there I was to continue via Taunton, Bristol Temple Meads, Swindon and Reading to reach Slough. Obviously this is a very long way round and at first inspection may not appear to be a valid route. However, according to the ATOC online Routing Guide (RGIS) it is perfectly valid. On board the first train the guard came through to check tickets after Andover and rejected my ticket. I tried to explain and had every page of the Routing Guide and its maps printed but he wasn’t interested insisting I detrain at Salisbury and see the ticket office staff saying that “online printouts always show what you want them to show.” Agreeing with this I offered to log on and show him online on the ATOC website and once again he refused saying ATOC is nothing to do with his train company. To his credit he then went to check with the driver and returned eating a bit of humble pie saying that maybe because my ticket was specifically routed and not any permitted I may have a slim chance of being right. His heart was in the right place but surely he should know that in most cases (not all such as some fares route Manchester or Leeds) an “any permitted” fare is less restricted route wise. I also asked him if he knew that my ticket was valid for break of journey and that I could continue my journey any time up till 12pm the next day and he laughed saying that wasn’t true. I showed him the printout from National Rail Enquiries (www.nationalrail.co.uk/times_fares/offpeak_conditions.html) that details the terms and conditions where it confirmed this but he just laughed again and said “Oh it’s National Rail, they are never right” which I have to agree with in most cases but not when it comes to terms and conditions. The additional permission for outward break of journey and continuing the next day were introduced when simpler fares came in ages ago.
At Salisbury I detrained and went to the station office and talked with lady who was manning the desk and a self proclaimed ticketing expert. I said that I knew it was a bizarre route but could she confirm validity? She said it wasn’t valid. Upon pressing she checked her system and showed me it had rejected it. She said that used a different system to me as it was RGIS. I told her that system was the same as mine but she insisted that she’d never heard of maps or the routing guide (great for a ticket expert!) and whilst agreeing Exeter appeared on both maps denied it was valid and said that she only used her system and never ATOC whoever they were. I again produced all the printouts but she wasn’t interested. She asked me if I thought that my ticket would be accepted in the barrier at Exeter St David’s and I said unlikely but pointed out that barriers are often wrong (try breaking your journey in either direction at Guildford and see if he barriers let you out as they never have yet with me). I asked for the Station Manager and I tried to explain but the first lady kept talking over me saying that I was disputing a guard and her and I wasn’t even someone that worked for the railway. (When did working for the railway become a criterion for being right or wrong?) Finally the Manager pointed out that I was questioning a guard, her and the resident ticketing expert in that first lady and they had all been trained and then left. I tried one last time with the first lady but she kept insisting that as a ticketing expert she knew best. Finally she showed me on her RGIS screen that I’d be ok if I went the “shortest route of Woking-Basingstoke-Reading-Slough” as it had a tick. I raised that this was not the shortest route as it is 9.25 miles longer than via Guildford. Also as this route doesn’t appear on the maps WR+WX it isn’t even valid. I pointed out that this conclusively proved her pc wasn’t programmed right and she refused to budge. Given she was a ticket expert I also asked about the break of journey showing her my printout again and she said that all outward portions do not allow break of journey and certainly not overnight unless they specifically say on the ticket (obviously no ticket actually states on it break of journey is allowed!). She said it was only valid overnight if the next day was printed as a “valid to” date on the ticket. This again is clearly wrong. At this point I gave up as the train was due and bought another ticket to Exeter which incidentally I had to stand on as it was overcrowded and the guard never even checked tickets.
Now don’t get me wrong, I understand why they don’t believe the routing is valid but the break of journey they should all know and I get problems with this all the time on SWT and at SWT barriers.
When it comes to the routing issue I draw your attention to the following:

(all the relevant routing guide info and maps are included here)

Clearly if you’re saying we can’t use the online routing guide (which is there purely for this reason) and we’re all agreed National Rail Enquiries generate some very bizarre and invalid routings what are we supposed to do? I could call your helpline each time I wish to travel but that’s crazy and also you are using the same computer she had in Salisbury which allowed invalid routings and refused a perfectly valid one. Surely if I carry the printouts from ATOC and offer to prove their legality by going on line that should suffice but apparently not. Obviously the routing guide is complex but I should not have had this problem given I had all the printouts and now I’ve had to pay extra fare and have a perfectly valid return portion that I can’t use because your staff don’t accept the routing guide is the legal definition of valid routings (which it is). A route may not be the most logical or reasonable but it certainly can be valid and also so is break of journey on my ticket (I checked with the fares manual) and break of journey overnight continuing before 12pm ever since simpler fares came in.

HELP!!!!!!


Any advice on who else to contact except ATOC and SWT?
 

General Zod

Member
Joined
5 Jan 2008
Messages
590
Arrrrgggghhhhh !!!! This sort of thing is becoming far too frequent. Who trains these so called "experts" ? I assume that Clapham Junction is not regarded as "London" and you are allowed to pass through there on a "not-London" ticket not only for this particular journey but all others ?
 
Last edited:

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
saying that “online printouts always show what you want them to show.”
That's slander. Did anyone else hear it? You could ask SWT for compensation or threaten to take it to court.
Agreeing with this I offered to log on and show him online on the ATOC website and once again he refused saying ATOC is nothing to do with his train company.
What an absolute idiot! I hope you got his name.
To his credit he then went to check with the driver and returned eating a bit of humble pie saying that maybe because my ticket was specifically routed and not any permitted I may have a slim chance of being right. His heart was in the right place but surely he should know that in most cases (not all such as some fares route Manchester or Leeds) an “any permitted” fare is less restricted route wise. I also asked him if he knew that my ticket was valid for break of journey and that I could continue my journey any time up till 12pm the next day and he laughed saying that wasn’t true
Ask him "if that's not true, what are the rules?" At which point he has to admit he doesn't know or is making up lies.
I showed him the printout from National Rail Enquiries (www.nationalrail.co.uk/times_fares/offpeak_conditions.html) that details the terms and conditions where it confirmed this but he just laughed again and said “Oh it’s National Rail, they are never right” which I have to agree with in most cases but not when it comes to terms and conditions.
Actually they are usually right, and in any case his company is bound by it. National Rail is just another name for ATOC!
The additional permission for outward break of journey and continuing the next day were introduced when simpler fares came in ages ago.
At Salisbury I detrained and went to the station office and talked with lady who was manning the desk and a self proclaimed ticketing expert. I said that I knew it was a bizarre route but could she confirm validity? She said it wasn’t valid. Upon pressing she checked her system and showed me it had rejected it. She said that used a different system to me as it was RGIS. I told her that system was the same as mine but she insisted that she’d never heard of maps or the routing guide (great for a ticket expert!)
Very few of these people really are experts. RJIS is an electronic implementation of the routeing guide, and it appears to have secret rules that are not in the official version, and is generally more restrictive.
and whilst agreeing Exeter appeared on both maps denied it was valid
Does she deny the earth is round despite the evidence to the contrary?:lol:
and said that she only used her system and never ATOC whoever they were. I again produced all the printouts but she wasn’t interested. She asked me if I thought that my ticket would be accepted in the barrier at Exeter St David’s and I said unlikely but pointed out that barriers are often wrong (try breaking your journey in either direction at Guildford and see if he barriers let you out as they never have yet with me). I asked for the Station Manager and I tried to explain but the first lady kept talking over me saying that I was disputing a guard and her and I wasn’t even someone that worked for the railway. (When did working for the railway become a criterion for being right or wrong?)
There's a Fawlty Towers style culture among some staff on the railway where the customer is always wrong. It's the opposite of all other service industries!
Finally the Manager pointed out that I was questioning a guard, her and the resident ticketing expert in that first lady and they had all been trained and then left.
How can they claim to be well trained if they don't know what the RG is?:lol:
I tried one last time with the first lady but she kept insisting that as a ticketing expert she knew best.

There's no reasoning with these sort of people.
Finally she showed me on her RGIS screen that I’d be ok if I went the “shortest route of Woking-Basingstoke-Reading-Slough” as it had a tick. I raised that this was not the shortest route as it is 9.25 miles longer than via Guildford. Also as this route doesn’t appear on the maps WR+WX it isn’t even valid.
I think it is valid as the Any Permitted costs more than the Route Reading ticket, and it may be the shortest via Reading
I pointed out that this conclusively proved her pc wasn’t programmed right and she refused to budge.
RJIS isn't always right, but it may be that she has been badly trained and told that it is always right. She should have phoned ATOC to ask about the RG if she wasn't sure.
Given she was a ticket expert
:lol::lol::lol::lol::lol:
I also asked about the break of journey showing her my printout again and she said that all outward portions do not allow break of journey and certainly not overnight unless they specifically say on the ticket (obviously no ticket actually states on it break of journey is allowed!).
Lies!
She said it was only valid overnight if the next day was printed as a “valid to” date on the ticket. This again is clearly wrong.
I hope you got her name so she can be re-trained.
Any advice on who else to contact except ATOC and SWT?

That should sort it.

ATOC will amend the RG to make the route invalid (eventually) - that is guaranteed.

SWT should refund you the ticket you had to purchase.

This is what happened when the brother of a member of this forum did NCL-CAR via LDS. (Although ATOC didn't amend it properly and only barred it in one direction:lol: )
 

embers25

Established Member
Joined
16 Jul 2009
Messages
2,165
All names quoted to SWT and ATOC and also I often have to explain to the guards on the Exeter to London trains the restrictions using Advantix and show them where to get the codes on their machines as we have lax cheap day return and rover validities that allow travel after 0640 instead of 0900 because it arrives at Salisbury in line with the Salisbury restrictions. Similarly Network Cards are valid on the 0825 for the same reason and guards don't know that either but obviously they are "experts". I also had to explain to a guard where both Polsloe Bridge and St James Park were (as we sailed thru St James Park having just pretty much past Polsloe Bridge). Add to this that unless they've fixed their machines the one at Pinhoe station doesn't have Exeter St Thomas on despite there being a direct service run by SWT (it also doesn't have St James Park which is the cheapest fare from Pinhoe and so very useful as you have to go via Exeter and it's less than Exeter so saves you money).
I did argue that I had conclusive proof with each person and all said that regardless of if I was right they didn't have to prove I was wrong as if they said I couldn't travel then I couldn't travel and they wouldn't call ATOC as I asked. At least give the guard props for talking to the driver but then again that just confirms he wasn't sure and yet he just flat out denied it was valid!
I'll update as and when i get a response which apparently can take up to 20(!!!) business days in the case of SWT.
--- old post above --- --- new post below ---
So I emailed First Great Western Customer Relations on 15th July to get confirmation that my route was valid saying I was traveling on 18th July, which was my original plan. They say they respond within 5 days so I figured their response would be too late for this weekend but to their credit I got a response at 23:54(!!!!!) on the 17th. Admittedly it just said he'd contacted the fares manager to check so I have no answer but did say and I quote "I apologise for not being able to offer you clarification immediately". So OK I don't have confirmation yet and at 23:54 the day before it would have been too late to change plans but I have to give them major credit for at least trying to get my enquiry answered in time for my trip, apologising for not succeeding and also not dismissing it out of hand ala SWT.
 

OwlMan

Established Member
Joined
25 Jun 2008
Messages
3,206
The question is what do you do when told your ticket is not valid when it is?

1) Do you agree and buy the correct ticket & try to get a refund later?

2) Assert your right to travel and refuse to buy another ticket (and wait for the BTP to come and arrest you if you refuse to leave the train)?

3) Some other action?


I would myself either do 1) or 2) depending on why & where I was travelling & how much time I had to spare.

Presumably if the BTP were called and you were arrested you would have a good claim against the TOC (after all any statement given by their employee would be false)


Peter
 

glynn80

Established Member
Joined
1 Jun 2008
Messages
1,666
I think the one mistake made by the OP, was to not quote the NRCoC.

The OP should have turned over his ticket and read out the wording printed on the rear of his ticket: "This ticket is subject to the National Rail Conditions of Carriage" (as seen here: http://therailticketgallery.fotopic.net/p11256371.html).

He should have then asked the booking office clerk for a copy of the NRCoC, she is legally required to hold and then once in receipt of the NRCoC booklet, the OP should have proceeded to read out the following passage:

NRCoC said:
13. The route you are entitled to take
(a) You may travel between the stations shown on the ticket you hold in:
(i) a through train;
(ii) trains which take the shortest route which can be used by scheduled passenger services; or
(iii) trains which take the routes shown in the National Routeing Guide (details as to how you can obtain this information will be available when you buy your ticket).

Finally the OP should have produced the relevant pages from the Routeing Guide, that he had printed off in advance. This would have obviously shown validity through maps WR+WX.

After the above had occured, there would have been no excuse for the staff at Salisbury to of accepted the validity of the ticket.

If in future anyway has similar issues with ticket office staff feigning no knowledge of the Routeing Guide, ask them to look within the FRPP for the tab marked (funnily enough) "Routeing Guide", this tab has a link to the Routeing Guide on the ATOC website and some background information on the document itself. At the moment, because this Routeing Guide tab is new, the tab is also advertised on the Front Page of the website under Latest News:

FRPP said:
Routeing Guide - new section!

A direct link to the Online Routeing Guide has now been added and is currently accessible to those with a 'TOC access' permission to this site. This section redirects to the Rail Settlement Plan section of the external ATOC website.

Please note that the Online Routeing Guide application makes use of pop-ups and Javascript, therefore you will need to enable these in your browser in order for it to function correctly. If you require assistance with this, please contact your own I.T. department.


If any member of staff was met with someone carrying out the above, they would be left in no doubt this person had some serious ticketing knowledge. In my experience this leads to the staff becoming, more inclined, to give the information you are relaying to them critical analysis, as opposed to dismissing it out of hand.
 
Last edited:

paul1609

Established Member
Joined
28 Jan 2006
Messages
7,992
Location
K
Whilst I cant fault the OP's logic, I have some sympathy with Rail Staff in this instance since it does seem to be a situation where nobody in their right mind would assume this to be a valid route.
I'll be interested to see SWTs reply in this case because if they accept it as valid route it seems to wholly undermine the fares structure for not only the West Of England Line but also the Great Western Main Line in to Paddington.
Indeed I can see myself splitting journeys down to Plymouth via Woking in future.
It does seem that a wholesale review of the routing guide is necessary to me.
 

General Zod

Member
Joined
5 Jan 2008
Messages
590
As I said in a previous post altercations with staff are becoming more and more frequent. There seems to be an imbalance of knowledge in favour of the customer and this is highlighting the inadequacies of ticketing staff. The public accessibility to the Routeing Guide has definitely given "power to the people" and the frequency of occurrence of these incidents can only increase. What would be the most common sense approach to be employed by passengers who are likely to be involved in such histrionics ? Judging by OP's experiences carrying Conditions of Carriage printouts, routeing guides, maps, etc seem to have no effect on stubborn staff who are obviously upset that passengers are becoming more enlightened and seem to know more about tickets than they do.
 

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
..
I'll be interested to see SWTs reply in this case because if they accept it as valid route it seems to wholly undermine the fares structure for not only the West Of England Line but also the Great Western Main Line in to Paddington....
Well, it is a valid route, but of course they won't want it to be for much longer! I'm sure we'll see a repeat of what happened with Northern, ie "Here's compensation for this time, but we're getting it changed by ATOC at the next opportunity".

The question then becomes: Can ATOC change it by themselves claiming it is an "error" or do they have to seek authorisation from the ORR?
 

glynn80

Established Member
Joined
1 Jun 2008
Messages
1,666
The question then becomes: Can ATOC change it by themselves claiming it is an "error" or do they have to seek authorisation from the ORR?

As I have previously posted before, "Change Approval" authority for the Routeing Guide, must be obtained currently from the DfT.

These powers were previously held by the Strategic Rail Authority from 2001 to 2005 and by the Office of the Rail Regulator from 1996 to 2001.
 

OwlMan

Established Member
Joined
25 Jun 2008
Messages
3,206
As I have previously posted before, "Change Approval" authority for the Routeing Guide, must be obtained currently from the DfT.

These powers were previously held by the Strategic Rail Authority from 2001 to 2005 and by the Office of the Rail Regulator from 1996 to 2001.

Out of interest I have put in a "Freedom of Information" request to the DfT asking for details of all changes to the Routeing Guide that have either been approved or declined under the approval process.

I will post details of any reply when received.

To enable me to look at the reply I would be grateful if anyone who has a.pdf file of any old Route Guides and is prepared to send me a copy could contact me at peter@collybs.com.


Peter
 

glynn80

Established Member
Joined
1 Jun 2008
Messages
1,666
Out of interest I have put in a "Freedom of Information" request to the DfT asking for details of all changes to the Routeing Guide that have either been approved or declined under the approval process.

I will post details of any reply when received.

To enable me to look at the reply I would be grateful if anyone who has a.pdf file of any old Route Guides and is prepared to send me a copy could contact me at peter@collybs.com.

I put in exactly the same request about a month ago and my reply has already returned citing costing issues.

I am however in discussions currently with the policy officials with regard to how far back in time I can indeed go before costing becomes an issue and therefore is refused under Section 12 of the act.

If you want to PM me about it I would be more than happy to go into futher detail and copy in the DfT reply letters.
 
Last edited:

glynn80

Established Member
Joined
1 Jun 2008
Messages
1,666
Apply to ORR under same act.

Documents relating to the Routeing Guide responsibilities of the Office of the Rail Regulator, are now held by the DfT, but are in archive. These documents (and also those of the SRA) are apparently those that are of the highest cost to locate.
 
Last edited:

djw1981

Established Member
Joined
10 Jul 2007
Messages
2,642
Location
Glasgow
Documents relating to the Routeing Guide responsibilities of the Office of the Rail Regulator, are now held by the DfT, but are in archive. These documents (and also those of the SRA) are apparently those that are of the highest cost to locate.

They will be as they need to pay Iron mountain to locate the box from whichever ex military base they are at and transport it to DfT office, then reverse when finished with.
 

embers25

Established Member
Joined
16 Jul 2009
Messages
2,165
Just spoke with SWT customer relations and the manager there was very friendly and actually listened and got a fares manual. He confirmed break of journey was allowed on my ticket and I requested he pass that on to SWT staff. He said all stations should have that info and to have the guard call customer relations if I have another problem. He wasn't familiar with the routing guide but their routing expert manager is in on Monday and he said to call back then as he couldn't be sure. He did agree that my route was bizarre yet should not be dismissed out of hand without checking. He agreed Salisbury were wrong and couldn't believe they wouldn't check anything. I will try back on Monday but my faith is slightly restored in SWT thanks to this guy. I'll post again once I know. Apparently the link from FRPP to the routing guide has been removed as he tried it and it said the page had been removed (yes he was that helpful that he actually tried the link after I asked him to). He also said he wants to know the answer to my routing query as if I'm right it brings all sorts of issues. It's so refreshing to find someone who actually listened with an open mind at last. Also thanks to everyone on here for all your help and info thus far.
 

Broken Viking

On Moderation
Joined
23 Oct 2006
Messages
1,666
Location
some place west of France
Hail all! <D
I've just been poking at the PDF version of the Routeing Guide to see how this route works as I'm planning on exploiting the same anomaly myself for a forthcoming journey to Haverfordwest. However I hate to say it, but I think this move might actually prove to be invalid under the fares check rule. :?

To quote the fares check rule from the NRRG users guide (PDF, 362Kb)...
NRRG Users guide and notes: said:
.
Any routeing point can be used, provided it does not:
  • Use routes not permitted for the journey
  • Cause doubling back (passing through the same station twice between origin and destination)
  • Make the journey double back through the origin or destination station unless the fare permits (for example Ealing Broadway to Swindon via London).
  • Allow travel by a route which does not satisfy the fare-check rule. This rule is explained below.
Question:
A passenger wants to travel from A to D. Station A is related to routeing point B and station D is related to routeing points C and E. The fares route is "Any Permitted". There is a better train service via C than via E. Is the journey allowed via C?

Answer:
The fare-check rule is that a journey is allowed by an origin or destination routeing point if the fare for the whole journey via that routeing point is not less than the fare from the origin to the destination routeing point and not less than the fare from the origin routeing point to the destination.

Method:
Find the fares A–D, A–C and B–D. If fare A–D is not less than fares A–C and B–D, travel via C is allowed and C is deemed to be an appropriate routeing point for the journey.
If fare A–D is less than fare A–C or B–D, travel via C is forbidden and C is deemed not to be an appropriate routeing point for the journey.

C is an appropriate routeing point if
. . fare2 =< fare1 >= fare3
E is an appropriate routeing point if
. . fare3 =< fare1 >= fare4
All fares comparisons must be made using the same ticket type. No other intermediate fares are compared. Even if another intermediate fare (A–F) is higher than the fare for the whole journey, it does not forbid the route.

Given example for Lydney > Church Stretton:
The rail network map shows 3 possible routes:
  1. Lydney–Newport–Hereford–Craven Arms–Church Stretton
  2. Lydney–Gloucester–Hereford–Craven Arms–Church Stretton
  3. Lydney–Gloucester–Birmingham–Wolverhampton–Shrewsbury–Church Stretton
Which of these possible routes are permitted?

Apply the fare-check rule.
  • A fares check shows that the fare Lydney–Shrewsbury is greater than the fare Lydney–Church Stretton so Shrewsbury is not an appropriate routeing point.
  • The fare Gloucester–Church Stretton is less than the fare Lydney–Church Stretton so Gloucester Group is an appropriate routeing point.
  • Fares checks show that Newport–Church Stretton is less than Lydney–Church Stretton so Newport is an appropriate routeing point.
Now - Assuming that I'm interpereting the fares check rule correctly - I'll apply this to the working that Embers25 was trying to use. All fares quoted below are SDRs according to Avantix NFM 03 at standard public rates with no discount:
  • The SDR fare from WOK > SLO (Rte: +Any Permitted) is £33.50,
  • The SDR fare from WOK > EXD (Rte: Honiton not LDN) is £49.80,
  • The SVR fare (As no SDR is listed) from WOK > BRI (Rte: Not London) is £42.00.
Applying the fare check rule to the above figures shows that as the normal fare to either routeing point is greater than the fare for the journey in question, neither EXD nor BRI is a valid routeing point for a journey WOK - SLO. :(

However, I should point out for the record that I'm very inexperienced in using the NRRG and I havn't got enough memory available to have the easements guide open alongside the maps document, so it's possible that I might've missed an exception that allows such a move...Can someone with all the relevant documents and knowlege take a look and find a clear answer one way or the other? :?:

Finally: If it eventually looks like this working is valid (And I do hope it is! :)) I'm planning to use it myself. However to avoid the problems encountered by Embers25 I'd be planning on taking a printed copy of the NRRG as published by AToC themselves so that no Guards or RPOs could argue the legitimacy of the information that I'm using. Does anyone know where and how I can purchase an official copy of the NRRG, and if so how much is it? :)

Farewell, and thanks in advance for any information. <D
>> Death <<
 

tony_mac

Established Member
Joined
25 Feb 2009
Messages
3,626
Location
Liverpool
You don't apply the fare check rule to intermediate routeing points.

It is only used to determine which are the correct routeing points to use for a starting / ending station that isn't a routeing point.

Woking and Slough are both routeing points, so the rule isn't used at all for that journey.
 

Broken Viking

On Moderation
Joined
23 Oct 2006
Messages
1,666
Location
some place west of France
Oh...So that would only apply for a fare between, say, Llanfair P.G. and Penmaenmawr, then? Sorry, I thought it applied to all journeys! :)

Just to give me a starting point for understanding exactly how the NRRG permits routes though - Including illogical ones like this - Can I ask what the main points of this route are?
Is it just because EXD and BRI both appear on maps WR and WX, or is there something else that also reinforces that?

Also...Don't the maps have to be used in the order listed on their entries in the yellow pages? If so, WR+WX might only be valid for SLO > WOK and not the other way around (Which would require WX+WR)... :?

Dear Gods...I thought that operating a Ferranti Pegasus using six-bit instructions and binary I/O was confusing enough! I'd say that he who understands the NRRG in full and can wield it like a Flaming Sword against RPOs really ought to apply for MENSA... :shock::D
 

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,345
Location
Yorkshire
The maps are to be used in reverse for the reverse journey. They must be used in sequence without bypassing any maps.

As mentioned already the fare check rule is NOT applicable if origin and destination stations are routeing points!!
 

tony_mac

Established Member
Joined
25 Feb 2009
Messages
3,626
Location
Liverpool
Is it just because EXD and BRI both appear on maps WR and WX, or is there something else that also reinforces that?

You need to trace a route from Woking to 'Any Station' on one map, then switch to the other map and trace a route from 'Any Station' to Slough. Or do the same in reverse. And you have to do the whole thing without ever passing through the same station twice.

Oh...So that would only apply for a fare between, say, Llanfair P.G. and Penmaenmawr, then?
That's a bad example as they share a routeing point, so different rules apply.
Also, the 'fare check' rule doesn't really make sense if a station only has one routeing point. The routeing guide doesn't actually tell you what to do if none of the routeing points are appropriate.
It would be needed for, say, Hawarden Bridge to Gobowen.
 

dan_atki

Established Member
Joined
1 Nov 2006
Messages
1,879
Oh...So that would only apply for a fare between, say, Llanfair P.G. and Penmaenmawr, then? Sorry, I thought it applied to all journeys! :)

To get associated routeing points for a station you use section B - the pink pages.

Let's take an example local to you - Aldershot to Basingstoke. Basingstoke is itself a routeing point (confirmed in section B), and the appropriate routeing points for Aldershot are Ash Vale, Farnborough Group, and Guildford.

The fares to check (using the same ticket type each time) are, therefore:
Aldershot to Basingstoke (the journey being undertaken), Ash Vale to Basingstoke (origin routeing point 1), Farnborough* to Basingstoke (origin routeing point 2), and Guildford to Basingstoke (origin routeing point 3). If any of the three last ones are more expensive than the first that routeing point cannot be used.

*If it makes a difference (e.g. if there is no 'stations' fare used for that journey) I go by the rule of using the main station in a group to check fares for - e.g. in Southampton Group I always use Central to make comparisons (not that it often makes too much difference though!).

We see, looking at Avantix, that the valid routeing points for Aldershot are Ash Vale and Farnborough (Guildford to Basingstoke is more expensive than Aldershot to Basingstoke). So we then look at Section C - the yellow pages - to see which maps Ash Vale to Basingstoke and Farnborough to Basingstoke are valid by and use those maps to find valid routeings (without passing through Guildford or the same station more than once unless an easement allows it).

Aldershot to Ash Vale/Farnborough must be undertaken using the shortest route as per the instructions.

In cases where there are more than one associated routeing point for each the origin and destination more fares chacking has to take place:
e.g. Acle to Adderley Park (picking an easy one at random!)
Acle is associated to Ipswich and Norwich, Adderley Park to Birmingham Group and Coventry.

Fares to check here would be:
Acle to Adderley Park (the journey being undertaken), Ipswich to Adderley Park (origin routeing point 1), Norwich to Adderley Park (origin routeing point 2), Acle to Birmingham (destination routeing point 1), and Acle to Coventry (destination routeing point 2) - i.e. every permutation of origin routeing points with the destination, and destination routeing points with the origin.

Any of the last four that are greater than the first will reject routeing point options.

Just to give me a starting point for understanding exactly how the NRRG permits routes though - Including illogical ones like this - Can I ask what the main points of this route are?
Is it just because EXD and BRI both appear on maps WR and WX, or is there something else that also reinforces that?

When changing between maps all that you are looking for is a common station on both maps - it can be any provided you are not doubling back (passing through a station more than once) or passing through a fare-check-forbidden routeing point (unless an easement says you can).

Also...Don't the maps have to be used in the order listed on their entries in the yellow pages? If so, WR+WX might only be valid for SLO > WOK and not the other way around (Which would require WX+WR)... :?

Maps can be used either in the quoted order or the reverse of the quoted order. The order cannot otherwise be changed and no map can be skipped or added. WX+WR is, in essence, the same as WR+WX, but WX+PD+SC is not the same as WX+SC, WX+WR+PD+SC, or PD+WX+SC for instance.

Dear Gods...I thought that operating a Ferranti Pegasus using six-bit instructions and binary I/O was confusing enough! I'd say that he who understands the NRRG in full and can wield it like a Flaming Sword against RPOs really ought to apply for MENSA... :shock::D

Probably for that reason that the routeing guide is often not taught on retail courses...

Finally: If it eventually looks like this working is valid (And I do hope it is! :)) I'm planning to use it myself. However to avoid the problems encountered by Embers25 I'd be planning on taking a printed copy of the NRRG as published by AToC themselves so that no Guards or RPOs could argue the legitimacy of the information that I'm using. Does anyone know where and how I can purchase an official copy of the NRRG, and if so how much is it? :)

You're already on the only official version of the guide. It is no longer printed (indeed the only printed version several years ago was rather limited edition...) and everybody who needs routeing information has to use those PDFs!!

If you end up in dispute, all you can do is ask them to check the Routeing Guide section in FRPP as mentioned above and let them see how for themselves... although with the complex issue of learning to use the thing don't expect them to be too willing to sit down for half an hour working if your routeing is permitted!

If they still won't play ball then ask them to call their customer services department (or do it yourself) and ask to speak to the fares/routeing manager and let them sort it out. Hopefully that is a decent thing to do and they'll assist you/their member of staff as best as possible.

Hope this helps, and if you're still having difficulty with the NRG then we'll try our best to help :).
 

glynn80

Established Member
Joined
1 Jun 2008
Messages
1,666
Apparently the link from FRPP to the routing guide has been removed as he tried it and it said the page had been removed (yes he was that helpful that he actually tried the link after I asked him to).

The URL of the Routeing Guide has recently changed, when the Routeing Guide itself was altered from its previous online version to a version entirely of PDFs.

The link still on the FRPP, I have just checked, is the original link and has not currently been updated to take into account the Routeing Guide move to PDF documents.

If you speak to the SWT member of staff again, you could either give him the link to the ATOC website directly (www.atoc.org), ask him to click on the Rail Settlement Plan tab on the left hand side and then the Routeing Guide tab under the RSP sub menu, again on the left hand side. The other option is to ask him to click on the link from the FRPP site and then delete the last four characters from the URL (the characters .asp) and this will again bring him to the new Routeing Guide page on the ATOC website.
 
Last edited:

Broken Viking

On Moderation
Joined
23 Oct 2006
Messages
1,666
Location
some place west of France
Hail all! <D
One of the key problems here - As far as train and platform staff are concerned, at least - Is proving that the printouts of the NRRG that we're using are legitimate ones, and that they havn't been tampered with in any way. Even though they've come from the AToC website and we know that they are genuine printouts of the NRRG, because we've scrolled them out from our own printers a Guard or RPO could easily argue that the data might have been tampered with before printing...And therefore a Guard can legitimately argue that those prints might be invalid. :|

Alas, in the absence of an official hard-copy version of the guide, there is practically no way for us to be able to prove that the printouts we've got are accurate representations of the data in the NRRG. :(
As a Hacker myself, I can testify that it'd be very easy to add whatever map codes one wanted to an entry in the "Yellow Pages" part of the Guide, and the only way a Guard could immediateley check it would be if s/he had the official PDF version of the NRRG available on their own APTIS machine! :!:

I was thinking about this in detail last night, and - Although I'm no expert in such matters - I think that if we drew up and swore Affidavits that certified our electronic copies of the NRRG and other manuals as genuine copies of official documents (I'd suggest using MD5 checksums, and being signed by at least three different people), then that might go some way to proving our PDF copies of the NRRG as genuine...Although for proving legitimacy of a document to a Guard on-board a train, one would need to carry a laptop or other x86 device with the PDF manuals and an MD5 checksummer, and know the process for creating an MD5 checksum of a file as the Guard observes.
Also, many Guards might find the understanding of what an MD5 sum is to be just as complicated and alien to them as the NRRG itself might be...Which might make it bugger-all help. :|

On the subject of Affidavits - Given both Embers25's difficulties outlined above, and my own intent to exploit the same loophole for a forthcoming journey - Another one that might be worth drawing up would be one that clarifies lawful use of a WOK-SLO ticket as described above and permitted in the NRRG, which Embers25 could bundle along to SWT (Basically showing that we have all found the route to be valid, and that we all back him), and anyone else planning to use the same loophole could carry with them to show to any Guard who raises the issue of such an oddly routed journey.

Although I'm no expert on legal matters, I think that I could draft a sufficient Affidavit for certifying the NRRG (Along with instructions on how to use it) but as I don't know the NRRG that well, someone else would need to do the wording for certifying legitimacy of a route from WOK to SLO via BRI/EXD. This raises two questions:
  1. Would it be worth us going to the trouble of producing and swearing affidavits to clarify our positions on such journeys, and
  2. If so, do we have any forum members with tuition in Law who could verify the standing and legitimacy of such documents?
Farewell for now, and I'd be interested to hear any responses to this idea! <D
>> Death <<
 
Status
Not open for further replies.

Top