Delay Compensation with a Day Ranger

[cactustwirly]

I've had a discussion with another forum member about claiming delay compensation with a day ranger, I would like some clarification.

On Thursday I was in Cardiff on an explore Cardiff & Valleys day ranger, my train back home from Cardiff was heavily delayed. I was wondering if it was feasible to claim compensation on the day ranger. IE claim compensation on a journey like Rhymney to Reading. Even though that wasn't my last journey on the ranger.

Thanks in advance

Sent from my ONE A2003 using Tapatalk

 

[najaB]

IE claim compensation on a journey like Rhymney to Reading. Even though that wasn't my last journey on the ranger.

You claim for the delay you experienced, that's all that the TOC needs to know. They will calculate the delay compensation as a fraction of the Ranger's cost.

 

[philthetube]

If you had a day ranger and your last journey with it was to connect with a long distance service, for example a day in Scotland then returning on the sleeper, what would your entitlements be it a valid connection failed?

 

[yorkie]

If you had a day ranger and your last journey with it was to connect with a long distance service, for example a day in Scotland then returning on the sleeper, what would your entitlements be it a valid connection failed?

The rail industry will get you to your final destination if it was a valid itinerary (ie. adhering to minimum interchange times) and a valid ticket, or combination of tickets, was held.

Delay compensation may be a bit tricky to calculate.

 

[AM9]

The rail industry will get you to your final destination if it was a valid itinerary (ie. adhering to minimum interchange times) and a valid ticket, or combination of tickets, was held.

Delay compensation may be a bit tricky to calculate.

Surely if the ticket home was a longer journey with a value much higher than the ranger, it would be somewhat like a split ticket where (subject to minimum interchange times) a failure of a service covered by the earlier ticket would justify delay repay (and maybe compensation) for whatever the impact on the journey home, especially if it was the last long-distance train of the day. There would be no repay on the ranger though as it was the total journey that counted.

 

[yorkie]

Yes, for a Rover/Ranger there is a question over how much 'value' to attach to a particular journey (some people may make a dozen or so journeys in a day) but for a point to point ticket, it is clear cut.

It may well be the case that they pay out for the point to point fare at the appropriate rate according to the delay, and add only a nominal sum for the Rover/Ranger.

 

[Dai Corner]

Say your journey is Rhymney to Reading; Rhymney to Cardiff Central on a Valleys Day Explorer (£12) and Cardiff to Reading on an off-peak return (£82).

The ATW Rhymney - Cardiff train is cancelled so you get to Cardiff an hour later than planned and catch a slightly late running GWR train, arriving back at Reading an hour and ten minutes later than planned.

Looking at the journey as a whole, I think you would be entitled to half the Reading-Cardiff fare (£41) plus some proportion of Explorer, say £2 for the sake of argument. GWR could say they are not to blame as their train did not run late enough to trigger compensation and ATW would be reluctant to pay compensation £43 as that is several times the amount paid for their ticket.

I wonder what would happen in practice?

 

[yorkie]

ATW would be liable; the amount paid for one of the tickets used for the journey is an irrelevance.

 

[Dai Corner]

ATW would be liable; the amount paid for one of the tickets used for the journey is an irrelevance.

Ouch! It could get really expensive for ATW if they had a bad morning peak and had to compensate lots of passengers using the Valleys lines to connect into Paddington trains and travelling on Anytime tickets.

 

[AM9]

Ouch! It could get really expensive for ATW if they had a bad morning peak and had to compensate lots of passengers using the Valleys lines to connect into Paddington trains and travelling on Anytime tickets.

It's up to them to make sure that delays aren't down to ATW. Most TOCs seem to be quite adept at blaming the infrastructure if they can't find another TOC to blame.

 

[robbeech]

It would certainly be awkward if the company who delayed you didn't do delay repay but of course this is also the case with a point to point ticket.

From experience, rover tickets tend to pay out at a maximum of 10% for a 7 day rover and 25% for a 4 day. This is based on a 120 minute + delay, so 5% and 12.5% for a 60 to 119 minutes etc. This excludes onward travel connections missed of course.

 

[bb21]

Most TOCs seem to be quite adept at blaming the infrastructure if they can't find another TOC to blame.

The reason for the delay is not up to the TOC to decide, or make up.